Utterly Indispensable Podcast for Estate Agents

Most training in estate agency exists to stop you going to prison. Very little of it helps you win instructions, progress sales, or actually understand the law you’re meant to be complying with.  That’s why this conversation matters.  In this episode, I’m joined by Charlotte Jeffrey-Campbell, founder of The Able Agent—and one of the most grounded, no-nonsense voices in estate agency trai...

Most estate agents think they have a CRM problem. What they really have is a data, discipline, and decision-making problem. In this episode, I’m joined by Mark Hinkins , Commercial Director at Rex , to tear into one of the most uncomfortable truths in estate agency: almost no one is using their CRM properly—and AI is about to make that painfully obvious. We talk about why most agents under-use pow...

This episode is a proper behind-the-scenes look at how sellers choose estate agents — and why so many get it wrong. I’m joined by Colby Short , co-founder and CEO of GetAgent , the UK’s leading estate agent comparison platform. Over the last 11 years, GetAgent has analysed millions of data points, worked with over 7,500 agents, and helped more than 1.2 million homeowners try to answer one deceptiv...

Most estate agents didn’t get into this business to drown in admin… yet somehow that’s exactly what happens. In this episode, I’m joined by Bronwyn Schmidt , Operations Director at VA Central , to unpack what actually happens when agents stop trying to do everything themselves. We talk honestly about: Why most agents leave outsourcing far too late The difference between cheap outsourcing and build...

Aarti Patel isn’t just impressive. She’s one of those rare people who walk into your world and remind you what’s actually possible.  Her property journey didn’t begin with fanfare. It began with a disaster. The kind of disaster that sends most people off to lick their wounds and mutter “never again.” Aarti did the opposite. She treated it like tuition. Learned the lessons. Then used those les...

Estate agents love the thrill of the chase. Listings, negotiations, deals — that’s the fun bit. Compliance? That’s the part that keeps everyone awake at night. In this episode, Amy Shields, former estate agent turned Smart Compliance powerhouse, pulls back the curtain on the side of agency most people avoid until it’s too late. From AML pitfalls to the fines agents don’t believe they’ll ever get,...

Alex Pelosi-Buchanan is one of those leaders who doesn’t hide behind buzzwords or corporate gloss. He’s honest, sharp, commercially switched on and absolutely obsessed with doing agency properly — no shortcuts, no fluff, no ego. In this episode, Alex takes us behind the curtain of what it really  takes to build momentum in today’s market. We dig into leadership, culture, standards, growth, ac...

Jack Durkin didn’t just launch a self-employed brokerage… he built a model that actually works. In a world where every man and his dog is suddenly a “broker,” Jack and his team at The Avenue are quietly rewriting the rules of what a high-quality, high-fee, hyper-local agency can look like. In this conversation, Jack opens the bonnet and gets right into the engine of the modern brokerage movement —...

Kirsty Franks doesn’t just “do marketing.” She dissects it. Rebuilds it. And then plugs it directly into the bloodstream of an estate agency so it actually drives revenue, not just noise. As Founder and CEO of Frank Marketing, she’s spent years helping estate agents and property professionals grow market share, sharpen their message, and turn half-baked ideas into campaigns that actually land. Str...

This week I chat with Garrett Maroon — an agent, coach and all-round good guy from Virginia who built his business the hard way… then figured out how to do it the smart way. After burning out working 100-hour weeks, Garrett rebuilt his business around one simple principle: success isn’t about doing more, it’s about doing it better. He now generates all his leads through referrals and has created a...

This week I chat with Chris Webb — founder of The Estate Agent Consultancy  and one of the sharpest minds in our industry. Chris is known for driving growth for small and solo estate agencies. But this conversation goes beyond the polished professional image. Chris lets his guard down and shares the story behind the career; the experiences that shaped him, the mistakes that taught him, and th...

Tom Greenacre has done what many talk about but few pull off — built a thriving brokerage from scratch under the Yopa umbrella. From his early days at Countrywide to the chaos and colour of Purplebricks, Tom’s seen every version of estate agency. In this episode, we unpack how he’s created a business within a business — the highs, the mistakes, and the reality behind the glossy LinkedIn posts. We...

Charlie Lamdin is one of the industry’s most outspoken outsiders — a man who’s never sold a house, yet has spent 25 years studying the people who do. Founder of BestAgent, self-taught “wannabe world-changer,” and serial survivor of business bruises, Charlie’s mission is bold: to tear down the barriers that keep agency unfair and rebuild it around trust, transparency, and process. In this episode,...

In this episode of The Utterly Indispensable Podcast for Estate Agents, Rob Graves sits down with Brian Quick, an eXp agent from the US and a key member of The Wolfpack — a 3,500-strong network of high-performing brokers. Brian’s journey from touring drummer to top-producing agent began after a major health scare that completely shifted his outlook on life and business. The conversation dives deep...

This week on The Utterly Indispensable Podcast for Estate Agents , I sit down with Jean-Pierre and his husband Manuel—the creative duo behind Channel 4’s hit property series A Place in the Sun . They share what it was really like to bring one of the UK’s most-loved property shows to life, lifting the curtain on the challenges, surprises, and stories from behind the camera. But their journey didn’t...

This week on The Utterly Indispensable Podcast for Estate Agents  I sit down with Morgan Edmondson of Nesti, the London-based startup building one of the most advanced AI platforms for estate and letting agents. Morgan gives us a clear-eyed look at what AI can really do for estate agency today—and where it’s heading tomorrow. This isn’t about robots taking jobs. It’s about the smartest agents...

This week I sit down with David Adams — property expert, landlord coach, best-selling author, and the driving force behind Cavendish Sales & Lettings. David has transformed a family business into a modern, value-driven agency. He gets what many miss: property management is the beating heart of cash flow and long-term business value. In our conversation, we explore how he’s using multi-generati...

Sometimes the best conversations don’t come from the big personalities on the industry stage but from the agents quietly getting on with building brilliant businesses. In this episode I sit down with Matthew Hendry, owner of Naish Estate Agents in York , who acquired the business just two years ago and has already steered it through a rebrand, renovation, and a rebuild of his team. We cover: &nbsp...

In this episode I sit down with Apostolos Aktypis—the man building AI-powered client acquisition systems for estate agents, B2B, and service brands. His work sits right where AI, paid media, and revenue engineering collide, and his mission is simple: to move the bottom line with substance, not hype. When we recorded this conversation just eight weeks ago, the tools were impressive. Since then, the...

In this week’s episode I sit down with Deep Shah  to challenge a big misconception: outsourcing isn’t about cutting costs—it’s about raising the quality of your team. Deep shares sharp insights on how recruitment and onboarding can make or break a business. Too often, we blame new starters when the real issue is a lack of process. Without the right systems and procedures, even the best people...

In this episode of The Utterly Indispensable Podcast for Estate Agents , I reconnect with Mitch in Dubai to see how his real estate journey is unfolding — and whether he’s any closer to that elusive Rolex goal. Since our last conversation (one of the most popular episodes we’ve ever released), the Dubai property market has toughened, and wider global uncertainty has added to the challenges — inclu...

This week on The Utterly Indispensable Podcast for Estate Agents , I sit down with Richard Rawlings — one of the most respected trainers and speakers in our industry. Richard is known for helping agents secure higher fees, close more instructions, and create real distinction in their markets. He’s worked with everyone from independents to global brands, sharing practical persuasion techniques that...

I first met Matthew back in 2008 and we recently reconnected at the eXp conference, where his energy and enthusiasm were as strong as ever. In this episode, Matthew shares his journey through agency, his unfiltered thoughts on the industry, and why he’s so passionate about eXp. He doesn’t shy away from the “cult” label in fact, he embraces it and explains what the model has done for agents not jus...

This week, I’m joined by Adam Mackay, one of the first agents in the UK to embrace the eXp brokerage model. From his family roots in Sawbridgeworth to launching Mackay Property and now building The Real Agency alongside Olympic legends Roger Black and Steve Backley, Adam’s story is packed with insight, bold decisions, and a clear belief in doing things differently. In this episode:   Why Adam...

This week I’m joined by Adam Ali, Managing Director at NurtureCloud and a commercial leader with deep experience scaling SaaS businesses across the UK, Australia, UAE, and beyond. We get into a wide-ranging and genuinely eye-opening conversation about:   The role AI will play in reshaping estate agency   What UK agents can learn from other global markets   How to turn emerging tech...