Unfiltered Vet Discussions

As the year winds down, the team reflects on what it really means to take care of yourself, personally and professionally. From scheduling time off and setting healthy boundaries to finding small daily resets, they explore how prioritizing your well-being benefits not only you but also your team and those who rely on you. This conversation reminds listeners that self-care isn’t selfish, it’s leade...

This episode dives into “recruiting war room” stories that highlight some of the most surprising—and sometimes shocking—interview moments. From alarm clocks going off mid-interview to gold suits, pizza deliveries, and even presumptive “first-day” staff meetings, these tales reveal how professionalism and preparation can make or break opportunities. The conversation also explores client-side misste...

Kelly, Peter, and Beth unpack how “success” in a veterinary practice can look very different depending on whether you’re going by feelings or facts. They dig into staffing perceptions (feeling understaffed on an overstaffed day), why data should be a roadmap—not a hammer—and how open-book metrics (payroll, COGS, doctor/staff salary) build ownership thinking. The team connects steady marketing to a...

The panel unpacks a real-world ER case that blew up online: a client found goofy selfies on her phone after a euthanasia and assumed staff were mocking her grief. Using Phil’s “MRI—Most Reasonable Intent” lens, they explore how small judgment errors can look catastrophic in the wrong context, why social media pile-ons escalate harm, and how to respond with compassion without assuming total blame....

In this episode of Unfiltered Vet Discussions, the panel dives into the theme of adapting to change. They share personal stories of helping kids move to college and start high school, reflecting on the role of self-awareness in navigating transitions. The conversation extends into the veterinary world, asking how many clinics truly approach onboarding with self-awareness in mind. From guiding new...

In this episode of Unfiltered Vet Discussions , Beth Mehaffey of Pennridge Animal Hospital shares how her team created a grief support program for clients facing pet loss. With decades of combined experience in veterinary care, they discuss the profound emotional impact of losing a pet, often felt more deeply than losing a family member. The program aims to provide continuous support for both clie...

In this episode of Unfiltered Vet Discussions , the panel explores the changing culture of reading across generations. From the average American spending only 19 minutes a day with books to the rise of audiobooks and digital reading, the conversation highlights both personal habits and broader societal shifts. The panel shares their own reading journeys, from juggling multiple books at once to los...

In this episode, Peter and the panel break down takeaways from the 2025 ABMA convention, where fresh energy from young professionals met 57 hours of sessions focused on veterinary business strategy. Together, they explore how economic unpredictability is impacting client spending and forcing practices to evolve beyond one-size-fits-all care. The panel discusses the need for revitalized marketing a...

In this episode, Peter welcomes back Marnette Falley, former editor of Veterinary Economics , who returns to the veterinary space after a six-year sabbatical. Marnette shares insights from her work as a leadership coach and facilitator, emphasizing the power of inquiry over advice, and the difference between coaching and mentoring. She discusses her shift in leadership philosophy, the importance o...

In this episode of Unfiltered Vet Discussions, titled "How Do I Want to Live Today?", hosts Kelly, Jenni, and Peter dive into the idea of discovering and defining one’s personal purpose. Jenni shares her experience from a leadership course that prompted her to reflect deeply on why she continues working in veterinary practice management, ultimately realizing her purpose is to serve and empower oth...

In this episode, Peter is joined by Dr. Andrew Findlaytor to explore the changing landscape of relief veterinary medicine. From his first hands-on experience in a bulldog C-section to co-founding the Roux platform, Dr. Findlaytor shares how flexibility, specialization, and tech are shaping the future of vet careers. They discuss the post-pandemic boom in relief work, the rise of credentialed techs...

In this episode of Unfiltered Vet Discussions , Kelly, Peter, and Phil tackle the complex topic of change in veterinary medicine —from crisis-driven pivots to proactive innovation. They explore why the vet industry resists change, the psychological and neurological barriers involved, and what it takes to build teams that embrace transformation. From curbside care to AI and neurodiversity, the host...

In this episode, Peter is joined by Dr. Sam Bowden, veterinarian and founder of Accelerate Practice Academy. Together, they explore how Dr. Bowden transformed struggling practices into thriving, high-profit businesses. With no formal business training out of veterinary school, Dr. Bowden shares how mentorship, mindset, and strategic planning helped him overcome financial setbacks and build lasting...

In this episode of Unfiltered Vet Discussions , the panel dives into recent travels and dream destinations, reflecting on bucket list experiences and the importance of making memories through exploration. From castles in Scotland to concerts in Manchester and even reflections on Antarctica, the discussion highlights how travel shapes perspective and rejuvenates the veterinary spirit. The conversat...

In this episode, the panel examines how acknowledging both personal and professional milestones can enhance veterinary team culture. From career growth stories to everyday achievements, such as work anniversaries, they highlight how consistent appreciation fuels morale and retention. The discussion also dives into how leadership plays a vital role in supporting team well-being through intentional,...

In this episode of Unfiltered Vet Discussions, the panel explores how workplace culture shapes everything from patient outcomes to team dynamics. The conversation covers the importance of defining values, building psychological safety, and taking intentional actions to create a positive and productive environment. With insights on balancing business metrics with team well-being, the panel highligh...

The panel discusses essential marketing strategies for veterinary hospitals, focusing on how to effectively engage both new and existing clients. They emphasize maintaining a strong online presence through platforms like Facebook, Instagram, TikTok, and Google Ads, while also highlighting the importance of community involvement through local events and parades. The conversation explores the value...

In this episode of Unfiltered Vet Discussions, the panel dives into the power of hope as a leadership trait. They explore how embracing character strengths like humor and optimism—through tools like Dr. Phil Richmond’s coaching—can help veterinary professionals face imposter syndrome, client challenges, and self-doubt. From NBA inspiration to personal reflections, the conversation highlights how l...

In this episode of *Unfiltered Vet Discussions*, the panel explores the essential role of veterinary practice managers and how their leadership impacts every aspect of a clinic. From handling everything from HVAC issues to client care, practice managers juggle a wide range of responsibilities that keep operations running smoothly. The conversation highlights the value of certified managers, the im...

In this episode of Unfiltered Vet Discussions , the panel explores how employee Net Promoter Score (eNPS) surveys can provide valuable insights into team engagement and workplace culture. They share how anonymous feedback reveals both strengths and areas for growth—like communication and accountability—and how outside perspectives can help translate survey results into real improvements. The conve...

In this episode of Unfiltered Vet Discussions, the panel explores the mindset shift from "one day" to "day one" when it comes to personal and professional growth—especially in veterinary marketing. Host Kelly initiates a conversation with Jenni, Beth, and David about the common hesitation veterinary professionals feel when asked to step in front of the camera. They discuss how today’s video-driven...

In this episode of Unfiltered Vet Discussions, the panel explores how veterinary professionals can navigate today’s ever-changing world by taking decisive action and fostering internal stability. The conversation emphasizes the importance of clear goal-setting, team involvement, and proactive marketing—even amid uncertainty. Panelists discuss how small, incremental improvements and community engag...

In this episode of Unfiltered Vet Discussions, the team dives into the realities of veterinary entrepreneurship with a firsthand account of building a practice from the ground up. They explore the journey of starting and growing a veterinary business, the challenges of leadership, and the balance between passion and practicality. The conversation highlights the importance of adaptability, honesty,...

In this episode of Unfiltered Vet Discussions , the team explores strategies for managing veterinary teams during economic uncertainty. They discuss how supporting employees and maintaining strong client retention are key to weathering a slowing economy. Insights include leveraging personal referrals, improving operational efficiency, and using AI tools for business planning. The conversation high...

In this episode of Unfiltered Vet Discussions, the team explores how personal values influence both your legacy and online reputation. One panelist reflects on a recent funeral, discussing how conversations about someone's life and legacy can inspire us to think about the impact we leave behind. The team connects this to Google reviews, emphasizing how client feedback shapes the reputation of...