Unchurned - The No. 1 podcast for Customer Success

There is nothing more powerful than having every member of the team charged with the vision of the company. To ensure that this relays across the organization, the role of a CS leader is crucial in translating and aligning the people in the product team with what the market and customers are looking for. Ryan Weisert, CS leader, Iterable is the unchurned guest in today’s episode.   Josh & Ryan...

Building a one-on-one relationship with customers is one of the foundational pillars to ensuring success in business. Over a period of time, as the business of the company grows, maintaining this initmate touchpoint with each of the customers from a widespread pool of customerbase serves as a challenge. Dealing with such an issue needs the backing and support of people who form a close-knit team....

Different narratives have formed around the question of - ‘How does Customer Success contribute to the overall success of a business?’  But, the depth of the insights & knowledge that the CS team has from having access to different touchpoints of the end users experiencing the product is invaluable to planning and mapping out the next steps for the company's growth. In this unchurned conv...

“ Protect your calendar, if you leave it open other people are going to take that time because CS is useful to every other department & that’s great! But, if you let other people determine where your time is spent, it is going to be spent on their initiatives. " - Rachael Provan Building great relationship with customers is a great way to level up customer success. Conducting meetings can...

This unchurned conversation takes you behind the scenes of the movement into customer lead growth - Pulse 2022 with Kellie Capote, Chief Customer Officer, Gainsight we discuss: Riding the tide and functioning for durable growth Factors that ushered appreciation for success  Headwins from Heads’ of CS & CCOs’ Value Realization through crossfunctional alignment fit Sneak peek into the Durable- G...

In this unchurned conversation about customer community and different facets of leadership with  Jay Nathan, EVP & CCO of Higher Logic we discuss: - Leading with questions NOT answers - Empowering your team by asking - “How I can help you?” - Showcasing hospitality as a leader - The value of customer community “You have to empower and enable people. You have to make good people decisions all t...

In this unchurned conversation about the rise of the customer success echo chamber with Alex Farmer, VP of Customer Success at Cognite, we discuss: The June 2022 CS Excellence Awards The perils of CS as an echo chamber The need for CS to be a cross functional, multidisciplinary mindset Learn about Cognite and the CS team there What to do when high touch isn’t available “Customer Success is a team...

In this unchurned conversation on building trust & the importance of effective note taking with David Sable, you get to learn about Why they follow the customer first approach at Amazon Josh shares the employee-first mantra at Intuit How you can build effective service relationships with customers Why restaurant servers make the best salespeople What makes note-taking so important - Publish or...

“If the train tracks already exist you don’t need leadership, you need good management. When you are in the moment, in charge and there are no train tracks, you need to shine as a true leader.” In this unchurned conversation on Leadership with Dylan Stafford, Assistant Dean at UCLA, you get to learn about - What defines leadership in a true sense? - Leadership is a natural self-expression  - Ways...

Welcome to the Unchurned Podcast!  This show brings to you stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. With each episode, Josh Schachter, the host of the show, will uncover the secrets from top leaders and innovators of companies so that you can advance your own career, the performance of your customer success team, and sk...