Unbusy Podcast Show

Bosses everywhere first went into business for freedom reasons, but over time inadvertently became a slave to what they created, making them resentful and burnt-out. Join Michael Sanz from Teams By Design and Darren Hunter from IGT as they discuss the freedom they've experienced by hiring an Executive Assistant (each), and how you can do it too, at a THIRD of the price of an in-office EA. Contact...

The media has recently brought to the real estate industry the issue of data breaches and working with Virtual Assistants. In this episode, Michael Sanz and Darren Hunter list out the risks not only with Virtual Assistants but also risks that happen in a typical real estate office, but more importantly what things you can have in place with your Virtual Assistants and team members, to reduce your...

If you hang on to tasks that someone else could do more cost-effectively than you can…then you must delegate. In this podcast episode, Michael Sanz outlines the NINE keys to effective delegation so you can focus on higher-value, more dollar-productive tasks instead. Whether it’s to another team member in the office or virtually, if you need to delegate your tasks (or know you should be), you need...

If you hang on to tasks that someone else could do more cost-effectively than you can…then you must delegate. In this podcast episode, Michael Sanz outlines the NINE keys to effective delegation so you can focus on higher-value, more dollar-productive tasks instead. Whether it’s to another team member in the office or virtually, if you need to delegate your tasks (or know you should be), you need...

When you add it all up, with a property manager salary, plus additional costs like super and work cover, plus operational expenses (car/phone/rent/tech/cloud subscriptions etc) to have them based at your office, how much an hour it all actually costs versus that of a Virtual Assistant…per hour. When a Virtual Assistant can do up to 80% of the same tasks a Property Manager can do (once trained), yo...

Michael Sanz from Teams By Design managed 650 properties with an in-office team of 1.5 staff, and 80% of the work being done by Virtual Assistants elsewhere. In this podcast episode, Michael gives you the very best FIVE tasks you should offload now, to get the best results to UNBUSY your team the fastest so they focus more on customer service and growing your rent roll. Go to TeamsByDesignTasks.co...

To the in-experienced hiring a Virtual Assistant from another country is FULL is pitfalls and pain for the unwary. Michael Sanz from Teams by Design, together with Darren Hunter list of the biggest mistakes that you can run into, so you can avoid them and have the best hiring experience the very first time. Go to TeamsByDesignTasks.com for a list of 30 Tasks Virtual Assistants can be doing to unbu...

Myths like ‘Virtual Assistants can do everything’ to ‘they shouldn’t make mistakes to ‘they don't need focus, care or attention’ and ‘they’re unable to speak to clients, tenants or tradespeople’ Michael Sanz from Teams By Design and Darren Hunter layout the SEVEN biggest myths and wrong mindsets real estate business owners have when thinking about hiring Virtual Assistants. Go to TeamsByDesignTask...

Employing Virtual Assistants based in the Philippines is a great way to get low-end mundane tasks done and UNBUSY your team. There are SIX things we reckon you didn’t know (but should) about workers from this fascinating country.  Go to TeamsByDesignTasks.com for a list of 30 Tasks Virtual Assistants can be doing to unbusy your PM Team.

There are many different virtual assistant companies out there that you can choose from, but also there are many pitfalls we want you to be aware of as well so you do not end up with a bad experience. In this podcast episode Michael Sanz from Teams By Design goes through the SEVEN BIG MISTAKES he’s seen out there when working with virtual assistant companies. Go to TeamsByDesignTasks.com for a lis...

A virtual assistant can do some pretty amazing things your team simply cannot do because you likely do not have the resources. Michael Sanz from Teams by Design shows you how you can satisfy every new tenant enquiry, take every phone call, return every email promptly and even get your tenants to always pay their rent on time! Michael Sanz reveals HOW in this episode. Go to TeamsByDesignTasks.com f...

Dealing directly with a Virtual Assistant without the backing and support of a VA company behind them is a risky move, and in this podcast episode, Michael Sanz and Darren Hunter outline the five main risks involved. Sure, you might be able to save a few dollars employing a freelancer through platforms like Upwork (or otherwise) but there’s a minefield of potential issues lying in wait for you to...

Virtual Assistants are real people and get negatively affected when things are not done right. In this podcast episode, Michael Sanz, together with Darren Hunter, go through the top complaints Virtual Assistants have working for real estate offices. Know the issues, so you can avoid them so you and your Virtual Assistant can have an awesome experience working together.

OK…you’ve selected your Virtual Assistant in a Zoom interview and you're happy and ready to go. BEFORE they start with you, there are FIVE key things we must now train them on…and in this podcast episode, Michael Sanz, together with Darren Hunter, outline what they are. From actual property manager ‘nuts and bolts’ training, to call simulations, to language, slang, culture and even location learni...

Regretfully many companies are not ready for their Virtual Assistant the first day they start and that can cause issues and problems for everyone concerned. To have the best VA experience Michael Sanz together with Darren Hunter outline all the simple things you need to have ready, for when your Virtual Assistant starts.

The Teams By Design recruitment process means only up to 2% of applicants meet the criteria to work with property management agencies and TBD clients. In this podcast episode, Michael Sanz pulls apart the TBD application and rigid recruitment ELEVEN check-point process that takes a Virtual Assistant from application to being a trusted team member working for a real estate office. The process is ve...

Michael truly thinks outside the box, throwing away conventional thinking. It’s no secret that Michael was an early adopter of leasing technology but also systems in place to ensure EVERY tenant enquiry was answered and followed up. He boasted to prospective clients being able to rent property x4 faster than his competitors with twice the amount of tenants looking at his listings than other agenci...

One of the concerns that come up from time to time by employers that have not yet worked with a Virtual Assistant is security and privacy. In this podcast episode together with Darren Hunter Michael Sanz from Teams By Design tackles all the big issues one by one and shows you that in fact, you're better off with Virtual Assistants when it comes to these concerns, as you have much better control th...

How can a virtual assistant help with rental appraisals and get the tenancy ready for the lease renewal, plus take over all the heavy lifting for the property manager so all they need to do is the high-end tasks and check the lease before it gets sent out and signed. In this podcast episode Michael explains how you can get a virtual assistant to do nearly ALL of this whole process most efficiently...

What an amazing feat! Michael Sanz had ZERO late rent over 2 years across 650 properties using Virtual Assistants! The key was in total early intervention and phone calls that were made the day after the rent was due. Learn HOW Michael did it and not only how he trained his Virtual Assistants but also how he trained his tenants starting at the application stage. Contact Michael at TeamsbyDesign.co...

Once the tenancy application has been approved, the work of a property manager is not finished yet (not by a long shot!). A virtual assistant can now be assisting with data entry, preparing the welcome pack, the ingoing inspection report management and then also assisting with the tenant induction process. Michael explains how a virtual assistant can be involved in all of these important processes...

Leasing is a HUGE process involving many emails, calls and booking management that can leave a property manager exhausted. Even online booking systems cannot manage every enquiry that comes from tenants, so regretfully a lot of enquiries simply go unanswered. Michael Sanz discusses how he trained Virtual Assistants to look after every email, phone call and property viewing booking with ease, bragg...

Repairs and maintenance take up around 8-10 hours a week of a property manager’s time and focus, so wouldn't it be amazing if you could get Virtual Assistants to do this work! Impossible you say….not at all, and Michael Sanz proves to you in this eye-opener podcast episode how you can get even the most difficult and tricky issues sorted quickly and efficiently by trained Virtual Assistants. Contac...

Burn-out is the number #1 reason why staff resigns and when it’s near impossible now to find quality property managers…bosses need to stop their staff taking calls after-hours so they can switch off 100%, and totally reduce the staff turnover issue. Michael Sanz, together with Darren Hunter discuss how you can successfully get Virtual Assistants to take after-hours calls so team members can succes...

Michael’s Virtual Assistant team at Teams By Design have processed about 100,000 tenancy applications, and in this episode Michael shares with you the ins and outs and everything that’s covered, to have this vitally important process done right if it will save hours of work for property managers in a typical week. This podcast episode is a real insight to a rigid process that’s likely more compreh...