Training Impact Podcast

In this episode of the Training Impact Podcast, host Jeff Walter sits down with Jason Moss, Vice President of Store Development and Training Operations at Batteries Plus, to explore how franchise training can drive business growth, brand consistency, and employee retention. Jason shares his unlikely path into training—beginning as an entrepreneur running a carpet cleaning and disaster recovery bus...

What does it take to truly transform an organization’s customer experience from the inside out? In this powerful episode of the Training Impact Podcast, host Jeff Walter sits down with Ray Miller, Managing Partner of The Training Bank—a globally respected expert in customer experience training and leadership development. With more than 35 years of experience helping organizations embed service exc...

In this episode of the Training Impact Podcast, host Jeff Walter sits down with Bill Ryan, the Director of Technical and Clinical Education at Ziemer Ophthalmic Systems AG, a Swiss-based manufacturer of femtosecond lasers and diagnostic systems used in refractive and therapeutic eye surgeries. From LASIK flap creation to corneal transplants, these devices demand technical mastery—and Bill is the p...

In this episode of the Training Impact Podcast, host Jeff Walter sits down with Matt Anderson, a 20-year veteran of LatitudeLearning and head of the delivery team, to tackle a critical topic for any learning leader: the workstreams that take a training program from vision to execution—and keep it thriving. As Jeff puts it, “This is where the rubber hits the road.” While past episodes have focused...

In this episode of the Training Impact Podcast, host Jeff Walter sits down with Sean Morris, a veteran of the restaurant industry and founder of the emerging franchise concept Tickle My Ribs. Together, they explore how deeply embedded, skills-based training can transform franchise operations, reduce turnover, and create a culture of long-term excellence. Sean’s journey began in a family-owned Caro...

In this inspiring episode of the Training Impact Podcast, host Jeff Walter sits down with Susan Demers, Manager of Learning and Development at Academy 4, a Texas-based nonprofit delivering one-on-one mentorship to fourth graders in Title I schools. The conversation redefines what "extended enterprise learning" means—moving beyond franchises and partners to focus on volunteer training in the nonpro...

In this powerful and thought-provoking episode of the Training Impact Podcast, host Jeff Walter sits down with Rubens Tilkian—trial lawyer, master coach, mediator, and founder of Vertus Conflict Solutions. With over 70,000 resolved agreements and more than 550 professionals trained, Rubens brings deep experience and personal insight into one of the most overlooked elements of organizational succes...

In this powerful episode of the Training Impact Podcast, we spotlight Jeff Walter, Founder and CEO of LatitudeLearning, and his thought-provoking session at the 2025 IFA World Franchise Show. With over 20 years in Learning and Development, Walter brings clarity and urgency to a message franchisors need to hear: franchise training isn’t just a necessity—it’s a strategic weapon. Walter opens by chal...

In this unique episode of the Training Impact Podcast, Jeff Walter takes listeners on a reflective hike through the woods of Northern Michigan to answer a deceptively simple question: What makes partner training different from employee training? What begins as a casual query from a colleague unfolds into an in-depth comparison that explores the core design, objectives, and administration of two fu...

In this episode of the Training Impact podcast, Jeff Walter, CEO of LatitudeLearning, shared insights from his time at the IFA World Franchise Show in Miami. A recurring concern among attendees—particularly emerging franchisors with 10 to 50 locations—was the challenge of scaling their franchise training programs. While many new franchisors provide robust, instructor-led onboarding for new franchi...

In a recent episode of the Training Impact Podcast, host Jeff Walter breaks down a strategic framework called the Training Program Roadmap, a five-stage model that illustrates how organizations can evolve their training programs to significantly increase impact and return on investment (ROI). Drawing from years of implementation experience with LatitudeLearning and other platforms, Jeff shares how...

In a recent episode of the Training Impact Podcast, Jeff Walter, founder and CEO of LatitudeLearning, explores the transformative potential of artificial intelligence (AI) in the learning and development (L&D) industry. Drawing historical parallels to past technological revolutions such as steam power, electricity, the internet, and personal computing, Walter sets the stage for AI as the next...

In the premiere episode of the Training Impact podcast, Jeff Walter, CEO of LatitudeLearning, breaks down how learning and development professionals can elevate their training programs into true strategic investments. At the heart of the episode is a challenge that many face: despite knowing the value of knowledge, L&D teams often struggle to secure executive buy-in and budgets. The key to rev...

The Training Impact Podcast is focused on partner training programs and how to maximize their impact on organizations. As an industry, we've done a lot of great work at the course level, figuring out how to use technologies to help students learn and how to develop skills. But there hasn't been a lot of focus on the program level, how to have a highly impactful program.  And so that's the purpose...