Total Retail

Total Retail Tech Insights

Business EN ↓ 53 episodes

Total Retail Tech Insights was created as a resource for executives in the retail industry who seek information and solutions for their technology wants and needs. Through brief but in-depth interviews with subject matter experts and industry thought leaders, listeners take away actionable information and practical advice to help drive their technology road maps. From idea to implementation, Total Retail Tech Insights is the content retail executives need to optimize their use of technology throughout their organizations.

Author

Total Retail

Episodes

How LoyaltyLion Balances Customer Personalization and Data Privacy for Retailers 10.03.2022 24:58

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Fiona Stevens, head of marketing at LoyaltyLion, a data-driven loyalty and engagement platform. Stevens discusses LoyaltyLion's product offerings and her role, why e-commerce brands need to be aware of the current opt-out era, and how retailers can balance consumers' desire for personalization and data…

How Linnworks Solves Today's Retail Challenges With Total Commerce Control 24.02.2022 23:19

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Callum Campbell, CEO of Linnworks, a software-as-a-service (SaaS) commerce platform that puts commerce control at the center of your business. Listen in as Campbell discusses Linnworks' business offerings and his professional background, and why a total commerce approach is essential for online retailers…

How Coveo Solves Today's E-Commerce Discovery and Search Challenges 09.02.2022 32:31

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Brian McGlynn, general manager of e-commerce at Coveo, an artificial intelligence (AI) relevance platform that powers e-commerce experiences for search, navigation, recommendations, and personalization. McGlynn discusses his professional background that led to his current role, an overview of Coveo's business offe...

NaviStone Exec Shares the Opportunities in Web-Powered Direct Mail 03.02.2022 32:22

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Jude Hoffner, vice president of product management at NaviStone, a data-driven marketing technology solution turning website visitors into direct mail buyers. Hoffner discusses his career experience in direct marketing, NaviStone's offerings that combine digital retargeting with direct mail, and key takeaways abou...

Emarsys Exec Shares Marketing 'unPredictions' for Customer Engagement in 2022 26.01.2022 23:21

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Meghann York, global head of product marketing and marketing solutions at Emarsys, an SAP company, the omnichannel customer engagement platform trusted by leading brands around the world. Listen in as York discusses her role at Emarsys, how the platform can help today's retail…

Make Supply Chain a Competitive Differentiator With Blue Yonder 12.01.2022 29:23

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Omar Akilah, corporate vice president of commerce products, and Eugene Amigud, corporate vice president of commerce at Blue Yonder, the world leader in digital supply chain and omnichannel commerce fulfillment. Akilah and Amigud discuss their professional backgrounds and current roles, how Blue Yonder helps…

Navigate the Supply Chain Crisis With EDITED Enterprise and Market Data 15.12.2021 33:49

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Juliana Prather, chief marketing officer of EDITED, the leader in retail intelligence, market strategy and enterprise data. Listen in as Prather discusses her professional background in retail, how EDITED works with retailers, and her take on the current supply chain environment for brands and…

SoundCommerce Integrates Real-Time Data to Drive Customer Lifetime Value 08.12.2021 32:46

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Eric Best, co-founder and CEO of SoundCommerce, the end-to-end data platform for retail brands. Best discusses his career background in e-commerce that led him to start SoundCommerce, how the technology platform can help retailers, and why the decrease in brand loyalty and increase…

Carter's Builds Emotional Connections With Customers Through Data 01.12.2021 34:44

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Jennifer Lee-Harrison, vice president of demand generation at Carter's, and Youna Kim, senior director of integrated performance media at Merkle. Lee-Harrison and Kim discuss their backgrounds and current roles, their takes on the state of the retail industry heading into another COVID-impacted holiday season, and...

Tips for Creating Secure, Convenient and Quick Digital CX 24.11.2021 27:46

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Seb Reeve, director of market strategy at Nuance Communications, a speech recognition and artificial intelligence software company. Reeve discusses a few highlights from a recently released report by Nuance in conjunction with Total Retail, "How Retailers Can Leverage AI for Superior Digital CX," and how…

Narvar Helps Retailers Create Seamless Returns Experiences 17.11.2021 25:16

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews David Morin, senior director of retail and client strategy at Narvar, the post-purchase customer engagement platform. Listen in as Morin discusses his current role and career background, Narvar's business offerings and partners, and some of the trends he's seen over the last year-plus…

Industry Veteran Shares the Keys to Payments Orchestration at Gr4vy 10.11.2021 22:59

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews John Lunn, founder and CEO of Gr4vy, the only payment orchestration platform built natively in the cloud giving retailers scale and control of their payment stack from anywhere. Lunn discusses his professional background in payments and fintech, his inspiration to start Gr4vy, and…

Exchange Solutions' CEO on Omnichannel Data Integration and its Impact on Customer Loyalty 29.10.2021 19:27

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Mike Hughes, CEO of Exchange Solutions, a personalized loyalty solutions provider for retailers. Hughes discusses the business' omnichannel loyalty offerings, how Exchange Solutions' clients' loyalty programs shifted to account for changing consumer behavior during the COVID-19 pandemic, and how personalization im...

Key Learnings to Optimize Free and Premium Loyalty Programs 28.10.2021 27:50

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Brian Carl, vice president of marketing at Clarus Commerce, a premium loyalty program solutions provider. Listen in as Carl discusses his role at the company, the recently expanded solutions in premium loyalty and customer engagement at Clarus, and why the business decided to release…

Adeptmind's Product Discovery Tools Innovate and Personalize Site Search 21.10.2021 20:07

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Ryan Wilson, head of retail at Adeptmind, a leading artificial intelligence-based e-commerce product discovery company. Listen in as Wilson discusses his career experience, Adeptmind's offerings for retailers, and how his team helps companies optimize their site search experience. He shares why there's a…

Linnworks' GM on Marketplace, D-to-C and Social Commerce Strategies of the Future 06.10.2021 31:03

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Jason Stuckey, general manager, North America at Linnworks, a total commerce solution that connects, manages and automates commerce operations. Listen in as Stuckey discusses his background in e-commerce, what makes Linnworks' offerings and solutions unique, and his perspective on the current state of the…

How Radial's Connected OMS and Payment Solution Solves Omnichannel Pain Points 30.09.2021 28:01

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Radial's Vice President of Omnichannel Solutions Vikas Aron, and Director of Payment Operations Dave Roessler. Radial is the leader in omnichannel commerce technologies and operations. Aron and Roessler discuss the technology provider's various products and services, and what makes Radial's order management system...

How Automation and Machine Learning Can Fight Chargeback Fraud 18.08.2021 31:51

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Scott Stone, chief strategy officer at Sift, the leader in digital trust and safety, empowering companies of all sizes to unlock revenue without risk. Stone discusses how Sift's recent acquisition of Chargeback will bolster the company's overall offerings, his role at the business,…

What it Takes to Build Your Own Premium Loyalty Program, Part 4 30.06.2021 24:37

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Carlos Dunlap-Beard, vice president of business development and loyalty strategy at Clarus Commerce, a premium loyalty program solutions provider. Dunlap-Beard discusses what retailers should be thinking about when building a premium loyalty program. He shares what the first step would be to build…

Lessons You Can Learn From the Best Premium Loyalty Programs in Retail, Part 3 23.06.2021 27:12

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Brian Carl, senior director of marketing at Clarus Commerce, a premium loyalty program solutions provider. Carl discusses what makes Clarus Commerce's offerings unique, his role at the company, and the evolution of premium loyalty programs in recent years. He shares the three trends…

How to Acquire and Retain Premium Loyalty Members (and What Makes Them So Valuable), Part 2 16.06.2021 30:33

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Carlos Dunlap-Beard, vice president of business development and loyalty strategy at Clarus Commerce, a premium loyalty program solutions provider. Dunlap-Beard discusses Clarus Commerce's business offerings, the years of experience in loyalty solutions he brings to his role, and what makes premium loyalty members…

What is Premium Loyalty, and Why You Should Consider Launching Your Own Program, Part 1 09.06.2021 25:59

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Tom Caporaso, CEO of Clarus Commerce, a premium loyalty program solutions provider. Caporaso discusses Clarus Commerce's loyalty solutions for retailers, his 25-plus year career in customer loyalty and subscription programs, and what premium loyalty programs entail. He shares why premium loyalty programs are…

January Digital's CEO on Why the Next 6 Months Are Key to Retailers' Futures 19.05.2021 29:23

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Vic Drabicky, founder and CEO of January Digital, the digital leadership company. Drabicky discusses what makes January Digital unique, the company's work with various clients such as The Honest Company, and his thoughts on where the retail industry is today as a result of…

Geek+ Enables the Future of Order Fulfillment With Automated Robotics 05.05.2021 26:23

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Mark Messina, chief operating officer of Geek+ America, Inc., the Americas division of a global artificial intelligence (AI) logistics robotics startup. Messina discusses the Geek+ global business, the impact of automated operations on retailers' warehouses, and how having automation in fulfillment centers during…

Outlier AI Helps Retailers Grow With Business Analysis Tools 07.04.2021 23:24

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Sean Byrnes, CEO of Outlier, an automated business analysis platform. Listen in as Byrnes discusses Outlier's technology solutions, how it partners with retailers, and how the business intelligence company has helped its clients maintain and grow their businesses during the COVID-19 pandemic. He…