Total Retail Talks

In episode 124 of Total Retail Talks, Oscar Castro, vice president, e-commerce and marketing at Harry & David, discusses the gourmet food brand's recent redesign. Castro touches on how new functionalities added to Harry & David's website will improve its customers’ experiences, and offers advice for other retailers that are considering a brand redesign, including…

In episode 123 of Total Retail Talks, Melissa Baird, vice president, systems and procedures for Draper James, a lifestyle brand and retailer of women's apparel and accessories founded by actress Reese Witherspoon, discusses the company's decision to move to an omnichannel, cloud-based platform to help power its financials, inventory, customer and order management processes. Baird…

In episode 122 of Total Retail Talks, Jaime Wilson, senior director of products, apps, augmented and virtual reality for Overstock.com, details how the online retailer of designer furniture and home goods is using augmented reality (AR) within its mobile application to improve its customers’ shopping experiences. Wilson discusses Overstock's goal for its use of AR,…

In episode 121 of Total Retail Talks, Andrew Blachman, chief operating officer at Tophatter, a live mobile auction marketplace, discusses the brand's strategy for growth in the competitive e-commerce space.

In episode 120 of Total Retail Talks, Stefan Lewinger, co-founder and CEO of sock subscription box service Sock Fancy, shares insights into the growth of the startup business, including why he believes in the future of subscription commerce.

In episode 119 of Total Retail Talks, Rob Royer, founder and CEO of Interior Define, discusses how the custom furniture retailer is using technology to help bridge the gap between customers’ online and offline shopping experiences.

In episode 118 of Total Retail Talks, Rob Donohue, CEO of men's lifestyle brand David Donahue, discusses the company's launch of a pop-up shop at Rothmans, a men's clothing store in New York City. Donohue answers questions on why a pop-up shop made sense for David Donahue (this is its first retail presence), why Rothmans…

In episode 117 of Total Retail Talks, Total Retail editors Caitlin Sullivan and Joe Keenan discuss the brand's latest research report, The 2017 Retail Technology Report: An Analysis of Trends, Buying Behaviors and Future Opportunities. Key findings from the report are discussed, including retailers’ cautious approach to investing in emerging technologies. Learn more about the…

In episode 116 of Total Retail Talks, recorded at Shop.org last month in Los Angeles, John Gonsalves, vice president, direct-to-consumer and digital, TaylorMade Golf, is interviewed by Total Retail's Executive Editor Joe Keenan about the brand's new online golf club upgrade and financing program, The Turn, which was developed in partnership with payments provider Klarna.

In episode 115 of Total Retail Talks, recorded at Shop.org last month in Los Angeles, Adam Goldenberg, co-CEO of TechStyle Group, parent company of retail brands Fabletics, JustFab, and ShoeDazzle, discusses personalization, subscription fashion and the future of TechStyle Group.

In episode 114 of Total Retail Talks, recorded at Shop.org last month in Los Angeles, Jason LeBoeuf, director, e-commerce, Asics, and Romney Evans, co-founder of True Fit, discuss how the athletic footwear and apparel brand is using True Fit's data platform to personalize its customers’ shopping experiences. The result for Asics has been increased revenues…

In episode 113 of Total Retail Talks, recorded at Shop.org last month in Los Angeles, DSW's CEO, Roger Rawlins, and CFO, Jared Poff, discuss the footwear retailer's new brand mission, which is focused on building engaging customer experiences, distorting traditional assortment, enabling associate product knowledge, and improving operational execution. Rawlins and Poff provide details on…

There's more to Woolrich than just plaid flannel. In episode 112 of Total Retail Talks, Rick English, director of web analytics for the iconic outdoor apparel brand, and Paul Corey, senior account manager, Listrak, discuss Woolrich's key digital growth strategies for the 2017 holiday season. The discussion looks back at the 2016 holiday season to…

In episode 111 of Total Retail Talks, Richard Last, chairman emeritus, board of directors, Shop.org; founding partner, Axcelora; senior director, Global Digital Retailing Research Center, University of North Texas, offers his insights into the state of the retail industry, including how legacy brick-and-mortar retailers must evolve in order to remain viable in today's digital environment,…

In episode 110 of Total Retail Talks, Gannon Hall, chief product officer at Spring, a mobile and online fashion retailer, discusses how the company is using artificial intelligence (AI) to improve its customers’ shopping experiences through more personalized merchandise recommendations. Learn how machine learning is helping Spring convert more visitors to its site and app.

In episode 109 of Total Retail Talks, Adam Kahler, digital director for Spotix, an online retailer for the home, hearth, patio and barbecue industries, discusses how a data partnership platform has helped the company to optimize its online marketing efforts, including driving customer acquisition.

In episode 108 of Total Retail Talks, recorded at the Total Retail Talks Live! event in New York City, Fred Argir, vice president and chief digital officer at Barnes & Noble, talks about the bookseller's digital and omnichannel strategy, as well as his leadership philosophy.

In episode 107 of Total Retail Talks, recorded at the Total Retail Talks Live! event in New York City, Rachel Jarrett, president of Zola, a bridal registry company, talks about how the brand was started, its growth over the years, and what traditional retailers can learn from it.

In episode 106 of Total Retail Talks, recorded at the Total Retail Talks Live! event in New York City, Neda Navab, head of customer experience and innovation for Enjoy, an online technology shopping service that offers free home delivery and expert setup, talks about using customer service to enhance physical retail locations.

In episode 105 of Total Retail Talks, Dave Munson, founder and CEO of Saddleback Leather, a manufacturer and retailer of leather goods, including bags, briefcases, luggage and more, recounts the brand's humble beginnings in Mexico, details what has enabled it to grow into a thriving online retailer that does more than eight figures in sales…

In episode 104 of Total Retail Talks, recorded at the Total Retail Talks Live! event in Seattle, Peter Francis, vice president of digital growth and acquisition for T-Mobile, discusses the role brick-and-mortar stores will play in the company's future. Francis addresses how T-Mobile views omnichannel retail, and what the company is doing to execute on…

In episode 103 of Total Retail Talks, recorded at the Total Retail Talks Live! event in Seattle, Natalie Brown, director, experiential marketing, Sur La Table, talks about the kitchenware retailer's goal of being more than just a place where consumers can get products for their kitchens. Sur La Table seeks to be a source of…

In episode 102 of Total Retail Talks, recorded at the Total Retail Talks Live! event in Seattle, Molly Hartney, vice president of marketing and merchandising at The Mine, an online retailer of home furnishings (and a Lowe's company), discusses the company's recent rebranding from its previous name, ATGStores.com. Hartney addresses why a rebranding was necessary,…

In episode 101 of Total Retail Talks, Anna Cole, director of e-commerce operations, user experience and merchandising at Carhartt, a workwear manufacturer and retailer, details how the company is leveraging customers’ ratings and reviews to make more informed business decisions, particularly around merchandising its website.

Today marks the 100th episode of Total Retail's podcast, Total Retail Talks. Over the past two years, Total Retail Talks has brought its listeners exclusive one-to-one interviews with leading retail industry executives on a broad range of topics. To celebrate this milestone episode, we decided to highlight some of our favorite guests from the previous…