ServiceTitan
Toolbox for the Trades
Toolbox for the Trades is a podcast where top service professionals share the tips, tricks, and tactics they use to succeed in their industry. This podcast is brought to you by ServiceTitan—the leading home and commercial field service software. Episodes will feature stories and strategies to help contractors grow and scale their service business. Hosted on Ausha. See ausha.co/privacy-policy for more information.
Author
ServiceTitan
Category
Podcast website
Latest episode
Jul 7, 2026
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Episodes
Strategic Vertical Integration: Turning Every Home into an Opportunity 29.07.2025 54:16
Vertical integration can transform your business without expanding geographically. Branden Dickey , CEO at LocalRoofs and Owner of Conejo Heating, Air, Plumbing, and Electrical , mastered strategic growth by identifying multiple opportunities in every home serviced. From rebranding interior fixtures as household billboards to carefully choosing integration pathways, Branden boosted Conejo's revenu...
Think Like a Marketer, Hire Like a Pro: How to Fix Your Workforce Funnel 15.07.2025 25:32
Are your job applicants ghosting you? Can anything be done to stop it? In this episode, we talk with Carlos del Pozo , Co-founder of Team Engine , about what is really holding companies back from building strong, reliable teams in the trades. Drawing on his experience as both an Army officer and entrepreneur, Carlos shares practical strategies to streamline the recruiting process, reduce turnover,...
Strategic Partnerships: Build Legacy and Generational Wealth in Garage Door Businesses 08.07.2025 59:39
Strategic partnerships can make the difference between stagnation and explosive growth. Joe Delaney , Jordan Dubin , and Sean Slazyk , Cofounders of Guild Garage Group and Galaxy Service Partners , join us to reveal how collaboration and strategic alignment transformed their residential and commercial garage door businesses. Learn how data transparency, shared best practices, and clearly defined r...
Homepros Knows: What’s Moving the Needle in the Trades 01.07.2025 28:50
Are you staying ahead of the trends shaping the trades? In this episode, we talk with Alec Stevanovski , Editor at Homepros , the digital media outlet bringing sharp, real-time reporting to home services professionals. We dig into rising equipment costs, supply chain pressures, and how 2025’s tariff landscape is hitting the contractor’s bottom line. Plus, Alec offers a refreshingly grounded take o...
Operational Excellence: Building a People-First Janitorial Company 24.06.2025 28:18
Operational excellence is a key focus for Steven Harper , President and CEO at Spectrum Building Services of America . It's a philosophy that fuels his leadership style, his approach to customer service, and his strategic vision for long-term business success. Steven joins us for our final Green and Clean episode to share how lessons from powerhouse brands like Disney and FedEx shaped his leadersh...
From Paper Trails to Digital Portals: Scaling a Landscaping Business With Intention 17.06.2025 27:18
Family business transformation takes on a whole new meaning when Tiffany Martin Peters joins us for another episode of our Green and Clean series. As President at North by Northwest Lawns in Austin, Texas, Tiffany walks us through her unexpected path into the family landscaping company, starting with a rocky internship and a firm "no" to working with family — but life had other plans. When Tiffany...
Aspire + EOS = Smarter Systems for Growing Green 10.06.2025 22:32
Process improvement is more than a buzzword to Andrew Craft — it’s a growth engine. In this second episode of our special series, Green and Clean , the CFO at Site Landscape Development in the Dallas-Fort Worth area shares how his team doubled revenue by investing in efficient systems, adopting Aspire, and implementing the EOS framework. Andrew brings his tech-forward thinking and financial discip...
Mentorship in the Trades: Lessons That Fuel Growth 03.06.2025 22:32
Mentorship in the trades can drive lasting impact across careers, teams, and entire industries. In the first episode of our Green and Clean series, Jon Gohl , Director of Client Experience at Aspire Software , shares how early lessons in leadership and the mentorship of industry icons like Kevin Kehoe shaped his career trajectory. From recruiting international teammates to advancing software adopt...
Toolbox for the Trades: Trailer 2025 29.05.2025 1:14
Join hosts Jackie Aubel and Amanda Salvatore as they talk to top service professionals to find out the best tips, tricks, and tactics to succeed in the home services industry. Hosted on Ausha. See ausha.co/privacy-policy for more information.
Why Field-First Tech is the Future of Construction 27.05.2025 44:21
In this episode, we sit down with Jeff Sample , longtime construction technologist and host of The ConTech Crew podcast, to talk about the challenges construction professionals face when adopting new tech. From the disconnect between flashy software and field usability, to the power of data-driven decision-making, Jeff shares hard-earned insights from a career spent bridging the gap between jobsit...
Simplify, Systemize, Scale: Lessons from Emergency Restoration Services 20.05.2025 36:40
In this episode, we sit down with Eduard Mirzoian , Owner of Restorez Emergency Services , the first emergency restoration services company to join the show! Eduard shares his incredible journey from family business beginnings to scaling a multimillion-dollar operation across multiple locations. He dives deep into the lessons he’s learned stepping into the CEO role, including why building repeatab...
Build It to Sell It: The Roofing Blueprint for Private Equity Success 13.05.2025 29:27
What does it take to scale a roofing business and sell it to private equity in under 16 months? In this episode, Jackie sits down with Kelly Mesaris , VP of Special Operations at LB Capital , to unpack the fast-paced, no-nonsense model that’s turning trades companies into multimillion-dollar exits. Kelly shares her journey from HVAC business owner to leading special ops across seven roofing brands...
Cybersecurity & Leadership: Protecting Your Business Inside and Out 29.04.2025 35:51
In this episode, we sit down with Courtney Greeley , COO of Chesapeake Electric in Annapolis, MD, to explore the intersections of leadership, workplace culture, and cybersecurity. From her experience in the Air Force, NSA, and cybersecurity startups to leading a fast-growing trade business, Courtney brings her expertise on building a resilient team and protecting your business from digital threats...
From Cheerleading to Plumbing: An Unexpected Leadership Path 15.04.2025 24:55
Running a family business isn’t always smooth sailing — especially in the trades. Morgan Chapman , VP at Friend's Plumbing in Tampa, Florida, has navigated the challenges of leadership, company culture, and family dynamics in a way that has helped propel the business forward. Morgan shares her journey from working in sales to stepping into a leadership role at her family’s plumbing company. She un...
From Employee to Employer: Stepping Into Ownership of a Legacy Business 08.04.2025 36:15
Jay and Amanda Mahaffey didn’t just step into ownership when they purchased Tuck & Howell Plumbing in Greenville, SC, from Jay’s uncle — they transformed it. In less than two years, they scaled the business from $4M to $11M by making tough decisions, rebranding, and streamlining operations. Jay and Amanda share their journey from employees to owners, the challenges of modernizing a 55-year-old...
TradesFormation: Growth Advice From a Plumber-Turned-Coach 01.04.2025 37:21
Adrian Fadini , Founder of TradesFormation , knows firsthand how challenging it can be to build a successful trades business. After starting as a plumber, he faced financial struggles that forced him to sell his family home. But instead of giving up, he used the experience to transform his approach — learning from experts, refining his business model, and ultimately selling his plumbing company in...
Toolbox Down Under: A Peek Into the Australian Trades Life 25.03.2025 25:54
We’re heading to “the land down under” to chat with Scott and Vicky Irwin, co-owners of Network Plumbing in Sydney, Australia, about their nearly 40-year journey of building a thriving plumbing business. They discuss how they navigated the 2008 financial crisis, the importance of hiring the right people, and the unique challenges of working as a married couple in business. Scott and Vicky bring th...
High-Performance Leadership: Get Your Team Rowing Together 18.03.2025 36:28
How do you create a high-performance environment in the trades? Kathryn Howard , Head of Mergers and Acquisitions at Lee's Air, Plumbing, Heating, & Roofing in Fresno, CA, tells us how, while sharing her journey from direct sales to leading a growing service business. She discusses the importance of developing high-performing teams, how she built an international call center in Armenia, and w...
Smart Growth Strategies: Coaching, Delegation, and Personal Care 11.03.2025 16:00
Continuous growth is a goal for many home service businesses, but it’s no easy feat. In this special episode recorded live at Pantheon, we welcome back Matt LaMartina , President and Owner of Tony LaMartina Plumbing in St. Louis. Matt returns to share the strategies that helped his company achieve rapid success, including growing 45% year over year. From overcoming cramped office space to opening...
Rebuilding Success: Simplifying Operations for Long-Term Growth 04.03.2025 18:16
Chris Ramsay has seen it all — growing up in a successful family business, navigating exits, and starting anew in the trades. Now the Operations Manager at ICE Heating, Cooling, and Plumbing in Las Vegas, NV, Chris joins us on our Pantheon set to share his incredible journey, from sweeping floors in his teens to scaling a 40-employee company. Chris reveals the lessons learned from simplifying proc...
Data-Driven Growth and IT Crisis Management in the Trades 25.02.2025 14:30
Elliot Palmer , Chief Technology Officer at The Eco Plumbers out of Columbus, OH, brings a wealth of experience from retail to the trades. Elliot shares how data-driven decision-making is transforming the trades industry. From IT crisis management and reporting to fostering a transparent culture, he details actionable strategies that empower teams to optimize performance. Elliot also highlights t...
Hiring Talent in the Trades: Proven Strategies for Building a Great Team 18.02.2025 29:04
Matt DiBara comes from a long line of professionals in the construction industry, taking over DiBara Masonry family business from his father. Matt identified a significant challenge a few years ago that he has turned into an opportunity with his new company The Contractor Consultants — find and retain qualified people for construction companies. He stopped by to discuss his professional and entrep...
The Grass is Always Greener: How A Family Business Can Innovate and Scale 11.02.2025 26:36
Jordan Martin worked with his father as a young boy and gradually joined the family’s landscaping business, North By Northwest Lawns, LLC . He eventually convinced his brother and sister to join the company as well, and they made some disruptive changes that enabled the business to experience phenomenal growth. Today, they’re one of the largest landscaping services in Austin, Texas. Jordan stopped...
Niching Down: How Companies in the Trades Can Dominate Their Industry 04.02.2025 33:49
Cris Dutelle is a fourth-generation plumber who grew up in the trades and went on to start his own plumbing business, Service Plumbing . When faced with incredible adversity, Cris’s perseverance and a visit to Pantheon completely changed everything for him and his business. Cris stopped by to discuss his professional and entrepreneurial journey, how he found a very lucrative niche, and the importa...
Fueled by Impact: Leading with a Family and Community Focus 28.01.2025 37:03
In this episode, we dive into an inspiring conversation with Stephanie Allen , CEO of Airworks Solutions , a unique player in the trades. Stephanie takes us on her journey — from law school to leading a thriving family-run business that’s redefining plumbing and HVAC. You’ll learn how Airworks’ community-first mindset, flexible workplace culture, and mom-approved branding create a lasting impact i...
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