Thrive: Leadership Skills for C-Store Managers

Thrive from C-Store Center - Taming the Storm: Conflict Resolution for Convenience Store Managers Episode 31 Duration: 19 minutes Join host Mike Hernandez exploring conflict resolution for convenience store managers. Learn strategies mediating team disagreement, maintaining calm during customer confrontation, practicing role-playing technique, analyzing real-life case study turning conflict into p...

Thrive from C-Store Center - Mastering the Art of Handling Difficult Customers Episode 30 Duration: 23 minutes Join host Mike Hernandez as he transforms challenging customer encounters into opportunities to shine. Learn to identify common customer personalities, master core techniques for de-escalation and resolution, practice through role-playing scenarios, and build team culture supporting every...

Thrive from C-Store Center - Effective Communication Skills for Convenience Store Managers Episode 29 Duration: 19 minutes Join host Mike Hernandez as he delves into effective communication fundamentals for convenience store managers. Learn clear and concise communication strategies, decode non-verbal communication signals, practice through group discussions and role-playing exercises, and master...

Thrive from C-Store Center - Mastering Active Listening and Empathy: Essential Skills for Convenience Store Managers Episode 28 Duration: 18 minutes Join host Mike Hernandez as he dives into two essential components of effective communication: active listening and empathy. Learn powerful tools transforming interactions from mundane to meaningful, building stronger connections with customers and st...

Thrive from C-Store Center - Introduction to Conflict Resolution and Customer Complaint Handling Episode 27 Duration: 18 minutes Join host Mike Hernandez as he embarks on a journey into the vital world of conflict resolution and customer complaint handling, essential skills serving as lifeblood of successful convenience store operations. Learn to understand the importance of these skills, identify...

Thrive from C-Store Center - Effective Feedback and Leadership Communication for Convenience Store Managers Episode 26 Duration: 34 minutes Join host Mike Hernandez as he delves into critical realms of effective feedback and leadership communication essential for enhancing team performance, store operations, and customer satisfaction. Learn to provide constructive feedback to employees, receive an...

Thrive from C-Store Center - Customer-Focused Communication for Convenience Store Managers Episode 25 Duration: 39 minutes Join host Mike Hernandez as he explores customer-focused communication crucial for creating experiences that bring customers back. Learn to provide exceptional customer service through effective communication, handle difficult customer interactions professionally, understand c...

Thrive from C-Store Center - Effective Communication Techniques in Teams for Convenience Store Managers Episode 24 Duration: 39 minutes Join host Mike Hernandez as he explores communication as the backbone of successful convenience store operations. Learn techniques for fostering effective team communication, implementing conflict resolution strategies, leading productive meetings, and keeping dis...

Thrive from C-Store Center - Mastering Written Communication Skills for Convenience Store Managers Episode 23 Duration: 42 minutes Join host Mike Hernandez as he explores the art of written communication crucial for convenience store managers. Learn to compose clear and professional business emails, master email etiquette and best practices, create effective reports and business documents, and imp...

Thrive from C-Store Center - Mastering Non-Verbal Communication for Effective Leadership Episode 22 Duration: 42 minutes Join host Mike Hernandez as he explores the crucial aspect of non-verbal communication often overlooked in leadership. Learn to understand body language impact, maintain consistency between verbal and non-verbal messages, leverage immediacy and engagement cues, interpret facial...

Thrive from C-Store Center - Verbal Communication Skills for Corporate Convenience Store Managers Episode 21 Duration: 41 minutes Join host Mike Hernandez for the last edition of 2023 as he explores essential verbal communication skills for corporate convenience store managers. Learn techniques for clear and concise communication, practice active listening methods, provide constructive feedback ef...

Thrive from C-Store Center - Foundations of Effective Communication for Convenience Store Managers Episode 20 Duration: 24 minutes Join host Mike Hernandez for a holiday edition as he explores the critical foundations of effective communication—an indispensable skill for convenience store managers. Learn to apply clarity, practice active listening, demonstrate empathy, identify common communicatio...

Thrive from C-Store Center - Mastering Implementation and Monitoring: The Heartbeat of Marketing Episode 19 Duration: 38 minutes Join host Mike Hernandez as he concludes the customer segmentation and targeted marketing campaign series. Learn to launch campaigns with precision planning, collaborate effectively across departments, test thoroughly before going live, execute seamlessly across channels...

Thrive from C-Store Center - Designing Targeted Campaigns: A Blueprint for Success Episode 18 Duration: 37 minutes Join host Mike Hernandez as he provides a comprehensive blueprint for designing targeted marketing campaigns that resonate with specific customer segments. Learn audience segmentation strategies, personalized messaging techniques, multi-channel distribution approaches, timing optimiza...

Thrive from C-Store Center - Unlocking the Power of Customer Personas Episode 17 Duration: 34 minutes Join host Mike Hernandez as he guides convenience store managers through creating detailed customer personas and leveraging them for targeted marketing campaigns. Learn data collection techniques, segmentation strategies, persona development methods, and peer review processes that transform fictio...

Thrive from C-Store Center - The Unseen Hurdles of High Street Episode 16 Duration: 30 minutes Join host Mike Hernandez for a special narrative episode honoring Shaunna Peterson, a self-published author and sales associate. Follow Eva Morgan's journey from marketing professional to convenience store manager as she transforms High Street Convenience through health inspections, staff development cha...

Thrive from C-Store Center - Harnessing Tools and Technology for Customer Segmentation and Targeted Marketing Episode 15 Duration: 17 minutes Join host Mike Hernandez as he explores powerful tools and technologies that transform customer segmentation and targeted marketing from theory into practice. Learn to select and leverage email marketing platforms, social media management software, analytics...

Thrive from C-Store Center - Introduction to Targeted Marketing Episode 14 Duration: 23 minutes Join host Mike Hernandez as he introduces targeted marketing strategies for convenience store managers. Learn to identify specific customer groups, create tailored messages, understand personalization versus generalization, craft effective targeted campaigns, and implement successful marketing tactics t...

Thrive from C-Store Center - Data Collection and Analysis for Convenience Store Managers Episode 13 Duration: 40 minutes Join host Mike Hernandez as he navigates the intricacies of collecting customer data, analyzing it effectively, and utilizing this information to create detailed customer profiles. Learn to leverage transactional and engagement data, identify sales trends and footfall patterns,...

Thrive from C-Store Center - Customer Segmentation and Targeted Marketing: The Key to Convenience Store Success Episode 12 Duration: 40 minutes Join host Mike Hernandez as he explores customer segmentation and targeted marketing campaigns for convenience store managers. Learn to divide customer base into distinct groups based on shared characteristics, understand benefits of personalized marketing...

Thrive from C-Store Center - Handling Inspections and Audits: A Guide for Convenience Store Managers Episode 11 Duration: 55 minutes Join host Mike Hernandez as he guides convenience store managers through the essential process of handling inspections and audits. Learn to prepare effectively for regulatory inspections, maintain organized documentation, conduct thorough internal audits, interact pr...

Thrive from C-Store Center - Understanding Environmental Regulations and Sustainability in Convenience Stores Episode 10 Duration: 26 minutes Join host Mike Hernandez as he explores environmental regulations and sustainability practices for convenience stores. Learn to navigate federal, state, and local environmental compliance, implement effective waste management and recycling programs, maximize...

Thrive from C-Store Center - Understanding Alcohol and Tobacco Regulations Episode 9 Duration: 55 minutes Join host Mike Hernandez as he guides convenience store managers through the essential responsibilities of selling alcohol and tobacco products responsibly. Learn to adhere to federal, state, and local regulations, implement effective ID checking procedures, navigate complex compliance require...

Thrive from C-Store Center - Ensuring Employee Health & Safety in Convenience Stores Episode 8 Duration: 34 minutes Join host Mike Hernandez as he explores two crucial aspects of employee health and safety: Fire Safety and Emergency Response, and Personal Protective Equipment (PPE). Learn to create comprehensive prevention measures, establish effective emergency protocols, and properly impleme...

Thrive from C-Store Center - Employee Health & Safety: A Comprehensive Guide for Convenience Store Managers Episode Duration: 40 minutes Join host Mike Hernandez exploring crucial employee health, safety for convenience store managers. Learn OSHA standard understanding, employee training program implementing, workplace accident handling ensuring safe working environment team wellbeing protecti...