Gerry Scullion

This is HCD: Human-Centred Design, UX & Service Design

Arts EN ↓ 339 episodes

Practical conversations about human-centred design, service design, and UX for designers who want to do meaningful work inside real organisations. Gerry Scullion talks with leading practitioners, design leaders, and strategists about what actually works: building design maturity, getting buy-in from leadership, running better research, improving customer experience, and growing design teams that deliver lasting impact. With over 1 million downloads worldwide, This is HCD is the go-to podcast for UX designers, service designers, UX researchers, product managers, and anyone working to embed desi...

Author

Gerry Scullion

Category

Arts

Podcast website

www.thisishcd.com

Latest episode

May 20, 2026

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Episodes

George Aye 'Understanding Power and it's role within Human Centered Design' 29.09.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ We speak about Human-Centered-ness in this podcast. Just what do we mean when we say HCD and we discuss the problems it faces when being applied - what is causing the term...

Pushing Practice with KA McKercher / Episode 1 24.09.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ I’m your host Kelly Ann McKercher, author of Beyond Sticky Notes : Doing Co-design for Real. In this podcast we speak with Euan Black and lauren anseline about networks for...

'Understanding what it means to be agile within an Agile organisation' 23.09.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ In this episode, you’ll hear from myself our wonderful agile expert at This is Doing - Daniela Decker - we chat about the common misconceptions about what it means to ‘Do’...

Anneli Ohvril 'Let’s talk about digital hygiene' 22.09.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ If someone looked inside your computer or your Cloud account would they find a tidy, clean, well-maintained place? Or would they find a messy, chaotic dump. Imagine if old,...

Randal Plunkett 'Lord Dunsany and the Rewilding of his 1700 acre estate' 15.09.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ In this episode we welcome Randal Plunkett who is also Lord Dunsany of Dunsany land in Meath, an area 50 miles north west of Dublin City in Ireland. Randal’s family are dee...

Eva Penzeymoog 'How Design without consideration, can and will impact the safety for all' 30.08.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ In this episode we welcome Eva Penzeymoog back onto the show. For long time listeners you might remember Eva’s episode in July 2019 about Designing Against Domestic Violenc...

Iria Lopez 'Designing for loneliness' 20.08.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, transform...

Sindhu Bhat 'Breaking into a career in Service Design' 17.08.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ In this episode I chat with Sindhu Bhat, a service design student from Bangalore in India but based in Ireland. Sindhu contacted me recently to speak to her class about ser...

Judah Armani 'Dangerously positive learning' 11.08.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ Creators & Guests Gerry Scullion - Host Stef Murphy - Producer ________________________ BRING THIS IS HCD INTO YOUR ORGANISATION → Train my organisation https://www.thi...

Tomer Sharon 'In pursuit of Happiness (and other Metrics)' 03.08.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ Welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling  complex societal issues. Our goal is to have conversations that inspire and...

Marc Stickdorn 'Journey Map Ops Q&A' 21.07.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ In this episode, you’ll hear from Ann Padley, Head of Faculty at This is Doing, and Marc Stickdorn, author of 'This is Service Design Thinking' and 'This is Service Design...

Georgie Smallwood 'Pioneer products- it’s all about the journey' 07.07.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ In this episode I speak with Georgie Smallwood, CPO at Tier Mobility in Germany (moped, scooters). We chat about the mission and purpose behind Tier and how it works with l...

Virginie Guerin 'Digital hygiene: a recipe for cleaning up your digital life' 25.06.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ Hear about the many digital sustainability initiatives that are happening in France from Virginie Guerin, an urban planner, who is co-founder of World CleanUp Day France. L...

Noel Hatch 'Local government and enabling neighbourhoods' 16.06.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ Welcome to another episode of Moments of Change. I am your host, Melanie Rayment and in this episode I speak with Noel Hatch, an incredible change maker from Camden Council...

Dorota Gazy & Dr Qin Han 'Doing Remote Research' 15.06.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ In this episode, you’ll hear from myself, Gerry Scullion and Dr Qin Han and Dorota Gazy of STBY - two world class design researchers who live and breathe design research ev...

Rachael Dietkus 'Exploring what it means to be trauma-informed in design' 02.06.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ Before we jump into this episode, I wanted to alert listeners that this episode may contain content that is triggering to some people. In it we discuss sexual abuse and wor...

Kelly Ann McKercher 'Designing with, Designing for and Designing at' 31.05.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ In this episode I speak with the brilliant, the lovely, Kelly Ann McKercher - author of Beyond Sticky Notes and a wonderful designer to boot. We speak about DESIGN AT peopl...

Christof Zürn 'The Power of Music Thinking' 21.05.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ We chat the interrelationship between Design and Music and what Design can learn from thinking like a musician. As an 'ex' musician and songwriter myself, I see the world o...

Tom Greenwood 'Is digital the great accelerator of the climate crisis?' 20.05.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ The Website Carbon Calculator is a real go to tool for me when I want to find out how much CO2 a particular web page is creating. This, and many other great initiatives, co...

Renatus Hoogenraad 'Coaching for Designers & Changemakers' 10.05.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ In this episode, you’ll hear from Gerry Scullion and Renatus, Head of Coaching at This is Doing. We speak about What Coaching is, if it differs to Mentoring and what benefi...

Shane Waring 'Exploring the rapid service experimentation model within local Councils' 07.05.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing -...

Adam Lawrence 'The Story of This is Service Design Doing' 05.05.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ We speak about the work that went into it by Marc, Markus, Adam and Jakob and all of the 200-300 practitioners around the world, some of whom are now part of This is Doing...

Rachel Liu 'How to be Inclusive Pioneers' 28.04.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ In this conversation, Vimla and Rachel talk about multi-culturalism, how to have difficult conversations and how to build more inclusive workplace cultures. Rachel's humble...

Lar Veale 'Embedding Jobs to be Done into banking' 27.04.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ Today on the show we have Lar Veale, Lead UX Designer for Business Banking in AIB - one of Ireland’s biggest banks. We speak about the journey both Lar and AIB went on intr...

Annie Mbako 'What is Inclusive Process Design' 09.04.2021

We are building an independent global network of people doing human-centred work. Create an account, join our newsletter, learn, listen, connect and network - for free → https://www.thisishcd.com/signup ________________________ Creators & Guests Gerry Scullion - Host Stef Murphy - Producer ________________________ BRING THIS IS HCD INTO YOUR ORGANISATION → Train my organisation https://www.thi...

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