This is Growth!

This month we are sitting down with Mickey Powell , the CS visionary behind UpdateAI , to explore a revolutionary development that's changing the landscape of customer success – the integration of generative AI, specifically ChatGPT, into the daily lives of Customer Success Professionals. In an era where customer interactions are paramount, harnessing the power of AI has become more than just...

The lines between Marketing and Customer Success blur when we start scaling the CS team. Many of the skills and tools needed to help drive and understand customer engagement and communication at scale are traditionally owned by marketing. But that doesn't mean marketing should own the Digital CS strategy. To help us unpack this topic I am joined by Jeff Breunsbach⁠ , a leader that lives in the...

"The only constant is change." Get ready for a mind-shifting episode with senior Customer Success leader and Change Management expert, Margaret Harrison. As CS professionals we operate at the intersection of the vision our customers have for their organisations and their current reality. And we do that while navigating the waves of change inside our organisations. But change is not easy....

Jan Young is a Customer Success Consultant at The Success League and an advisor to some of the most beloved CS brands and communities like Catalyst, Gain Grow Retain and CS Insider. A leader in Customer Success for over 13 years, Jan is a great person to help us answer the question "What does it take to be a great Customer Success Leader?". By blending the purpose of CS leadership with a...

For the first episode of this season, I am joined by Marija Skobe Pilley. For some, Marija needs no introduction, she is a pillar of the CS community. But, if you are hearing your name for the first time, make sure to check her out on LinkedIn . She is the Director of Customer Success at Click up and the founder of Women in Customer Success. She hosts an incredible podcast interviewing the amazing...

Welcome to season 2 of the This is Growth Podcast! In Season 1 we got to know 9 people that built successful careers in Customer Success. For Season 2 we are shifting gears. The goal of season 2 is to help Customer Success leaders unlock the next level of performance of their Customer Success organisation. I want to help you go from Customer Success to Efficient Customer Success and then reach the...

In this episode of the podcast, we are joined by Padraic McMahon Senior Manager of Customer Success at Hubspot and former guitarist/bassist in the platinum-selling band The Thrills, to answer 4 listeners' career dilemmas: How do you know you’re on the right career path? I keep getting rejected for roles I feel like I am qualified for. What can I do to get the job? Should I stay in this company or...

When life throws us a punch, it hurts. There are no two ways about it. But it also presents us with an opportunity to get off the hamster wheel, pause, and reflect. It gives us space to explore interests, and relaunch with intentionality. Shane Stenson, Team Lead and Principal Customer Success Manager at HubSpot, shows us that a growth mindset is not just about climbing the career ladder, but a wa...

Forget the corporate ladder, let’s talk about entrepreneurship. Brian Mackey, Co-Founder of the technology agency Baskey, is living proof that you can pursue your ambition to work for yourself, even if you don’t have a safety net. In this episode, we explore how he went from busking in the streets of Dublin to support himself during college, to landing roles in Support and Customer Success and mor...

It’s easier to excel when we do the things we are passionate about. For the final episode of the year, I interviewed Phil McHugh, Senior Director of Customer Success at Hubspot, a.k.a my boss. From the outside Phil’s career looks like a supersonic rocket, starting out as an Account Manager and going straight up to the moon. But through this chat, we are reminded that no success story is devoid of...

You are the CEO of your life. So why aren’t you managing your career as a business? Maggie Bomze, Senior Manager of Customer Success at Hubspot, started her professional journey by breaking the job-hunting mould and tweeting the CEO of an agency she admired and later convincing them to create a role for her. In this episode, we discuss how to best market and sell yourself, and talk through strateg...

You don’t have to choose between growing your career and your personal priorities. Seona Tully, Director of Sales at Hubspot talks about the importance of goal orientation, a growth mindset, and a coaching environment to build a successful career. In her own words “ I was always a huge goal-setter. When I started I was very financially driven because I wanted to buy a house. So I lived by my sprea...

Breaking into management can seem like an impossible task. Finbar O’Grady climbed the Customer Success ladder all the way from Services Specialist to Principal Manager at Hubspot, and we got to learn how he did it! This episode is filled with sound advice and practical tips from one of the best in the business. If your goal is to grow into management or get inspired to bring your performance a not...

If you think a successful career is linear, think again.  This month’s guest, Kelsey Balimtas, has built an impressive career that spans PR, Customer Success, Employee Enablement and Customer Experience. But was it all strategically laid out? Absolutely not. It was a discovery journey. In her own words,   “Career journeys are not ladders they are lattices. You sorta have to move sideways...

How does a Channel Consultant become a Product Manager? In this month’s episode of This is Growth, I had a conversation with Robbie McFarlane, an Associate Product Manager at Hubspot. Believe it or not, there was a time when Robbie didn’t even know what a Product Manager was. In this episode, we will chat through his journey from Channel Consultant, working with Hubspot's EMEA partners, to Program...

Ever looked at someone's career and wondered 'how did they get there?'. This podcast is here to shine a light on the unseen parts of career development. Guests will share their failures and lessons, the mindset that helped them succeed and how they think about work-life harmony when leading demanding careers. Music: Workday by Scott Dugdale