This is Digital

Despite operating in a highly regulated industry, energy and utility companies face the same customer expectations as tech giants Google and Amazon. How do they keep up? Join us as Mark Browning, SVP and Chief Information Officer at Exelon, explains how his company is transforming digitally in order to meet customers where they are. In this episode: Digital expectations in the utility industry Att...

What sounds like a political movement is actually a technical one. Traditional companies are starting to embrace the idea of “shift left” to increase efficiency and manage risk early. Find out how shifting left can help your organization get ahead of the curve in today’s digital world. Join our guest host, Erik Brown, as he dissects this topic with a roundtable of experts from West Monroe. Topics...

A recent survey reveals 93% of CEOs are preparing for a recession. When will it happen? And what will this recession look like? Dana Peterson, Chief Economist & Center Leader of Economy, Strategy & Finance at The Conference Board breaks it all down–including how leaders can quickly adapt to turbulent economic conditions, navigate expanding geopolitical forces, and leverage technology like...

Sam’s Club started as an experiment 40 years ago and has constantly evolved since–finding success through digital transformation and innovation in a traditional retail space. Join us as Tim Simmons, Senior Vice President and Chief Product Officer at Sam’s Club, explains how the company adopted the product mindset to revolutionize their customer experience and continue winning in the marketplace. I...

Highmark Health had the goal of building a health ecosystem that worked better for everyone. That meant putting the patient and their clinician at the center of the model. Join us as Tracy Saula, SVP of Product & Health Experience at Highmark, and Matt Johnson, Senior Partner in West Monroe's Product Experience and Engineering Lab, explain how the company transformed healthcare in an otherwise...

Workplace 2.0 is about to revolutionize companies. How can they harness younger, tech-savvy talent—their ideas, their energy, and their ability to break through siloes? And what role should artificial intelligence play in the workplace now and in the future? Join us as we discuss these issues with Allie K. Miller, a top AI leader, advisor, and investor. Don’t miss these highlights: 3:00 - Allie’s...

In this special episode, we’ve compiled some of our favorite moments from Season 1. Our host, Rissa Reddan, shares her takeaways from the 14 episodes and previews what’s in store for Season 2 of This is Digital.

What does it mean to enable innovation, whether your company is a start-up, a fast growing company or a mature corporate? In this episode, Betsy Zeigler, CEO of the nonprofit innovation hub 1871 , discusses how her organization works to unlock and accelerate innovation at organizations of all stages. Learn more about our podcast, This is Digital . Highlights of this episode: 2:29 - About the 1871...

How does a traditional media giant like iHeartMedia leverage the metaverse to make meaningful connections with its audience? We talk to Brian Kaminsky, Chief Data Officer and President of Revenue Strategies for iHeartMedia, about how its new virtual entertainment venue, iHeartLand, provides an immersive, always-on community for families, gamers, entertainers and advertisers. Episode Highlights: 1:...

In today’s rapidly changing environment, it’s critical for organizations to be adaptable–identifying the best place of opportunity, making incremental changes, testing, and prioritizing the customer’s needs above all. Join us as Courtney Hemphill–Product, Engineering, and Design Partner at West Monroe–discusses implementing a product mindset and the value it provides. Episode Hightlights: 1:22 - W...

Learn how to squeeze the most out of your data assets during our interview with Doug Laney, Innovation Fellow at West Monroe and author of the best-selling books, Infonomics & Data Juice. He’ll also share the advantages of monetizing your data and how to get started now. Highlights: 2:00 - Doug’s background 4:10 - His role as innovation fellow at West Monroe 5:10 - What does digital mean to yo...

According to best-selling author Helen Yu, there are five disconnects that inhibit a company’s growth potential. In this episode, she talks with us about how to overcome these disconnects and the importance of a business sherpa who can guide you along the way. Highlights: 1:30 - Helen’s journey to success 3:10 - The wisdom of her grandmother 4:05 - What Fortune 500 companies and startups have in c...

As society becomes more tech-enabled, modern medicine is evolving–digital solutions are helping to change the definition of patient care and increase access to treatments. On this episode of This is Digital, Kevin Gordon, Chief Data Officer at Ori Biotech, joins us to share how digital is changing the field of cell and gene therapy–and how it can help solve some of healthcare’s biggest challenges....

Executives are under increasing pressure to improve financial results–despite the macroeconomic headwinds they face. What can leaders do to garner quick wins? Join us as our panel of experts discuss proven cost-reduction and growth strategies that will make an immediate impact in your organization. Don’t miss this special episode featuring West Monroe’s Marc Tanowitz, Beth Montag-Schmaltz and Bria...

Happy customers are the lifeblood of an organization–but understanding what they need takes a daily commitment. In this episode, Salesforce Growth Evangelist Tiffani Bova and West Monroe Managing Director Pablo Alejo share how companies can become obsessed with their customers’ needs, how to connect employee experience to growth, and examples of four companies who are getting it right. Don’t miss...

Execs from Health Alliance Plan of Michigan open up about their digital transformation. Listen to Mike Treash, COO, and Patrick Stevenson, head of data & analytics, talk about the health plan’s pursuit of The Golden Record—a source of truth for all data related to their members. How did HAP design its vision of The Golden Record, and what happened next? They offer a behind-the-scenes look at what...

The economy. What does it have to do with digital investments? Just before the 2022 midterm elections, we talk to renowned economist Rob Wescott about his predictions on the future of globalization, the winners and losers with decisions around climate change, and the labor markets in 2023. Jump ahead to these highlights: 2:10 - About Rob Wescott 4:12 - What digital means to Rob 5:06 - The unique c...

Being a digital company means being comfortable with taking risks. No one knows how to do that better than Arlan Hamilton, who went from being homeless to becoming a top VC investor. Host Rissa Reddan talks to Arlan about how companies can rewrite the rules of risk-taking and how to avoid underestimating big opportunities.

Join host Rissa Reddan as she interviews John Sviokla, former Harvard professor and author of The Self-made Billionaire Effect: How Extreme Producers Create Massive Value. Sviokla talks about how technology impacts companies, lives, and society – and how companies can continue to transform digitally.

Should you always give the customer what they want? Host Rissa Reddan interviews Taco Bell CEO Mark King about the fine line between creating digital buzz and disappointment – and what digital has done for its bottom line.

Welcome to This Is Digital, a new podcast from West Monroe. The time to digitize your organization is now, and this series will bring you actionable insights and real stories to bring back to your organization. Join host and Chief Marketing Officer Rissa Reddan and Chief Commercial Officer Casey Foss as they discuss what it means to be digital in today’s business environment -- and what they’re mo...