Think Fast Talk Smart: Communication Techniques

“If you're not living life according to your own values, you're most likely living them according to someone else's,” says Charlotte Burgess-Auburn . Burgess-Auburn is a designer, artist, educator, and the Director of Community at the d.school. With her recently published guide, You Need A Manifesto: How To Craft Your Convictions And Put Them To Work , she aims to help people identify their core v...

It’s easy to feel like the star of the show when giving a presentation. But according to communication guru Nancy Duarte , you’re not the hero of this story. For Duarte, founder and CEO of world-renowned communication consulting firm Duarte Inc, effective communication is built on the foundation of empathy, which means considering your audience first and foremost. “All the attention is on us. But...

Why does disagreement feel so personal? According to author, journalist, and physician Seema Yasmin , it’s because beliefs aren’t just about what we think, they’re about who we are. “What [people] believe is entrenched in them, and it’s to do with their sense of belonging and their sense of identity,” says Yasmin. Whether we’re butting heads over something trivial like sports or something major li...

Words have impact. But when it comes to enchanting audiences and captivating with communication, Jonah Berger , PhD ’07, says some words are more potent than others. Berger is a Wharton School professor and an internationally bestselling author. His most recent book, Magic Words: What to Say to Get Your Way , identifies language we can use to communicate more effectively in all sorts of personal a...

If we want healthier companies, schools, and teams associate professor of organizational behavior Adina Sterling says investing in the health of marginalized groups “can have enormous spillover effects for everyone.” Sterling is an organizational theorist and economic sociologist whose research explores how human relationships affect organizations and markets. As she says, “The outcomes that indiv...

To celebrate our 75th episode , we hosted a live "Ask Me Anything" event with Matt. In this global gathering, listeners called in with questions ranging from making a first impression and giving negative feedback to presenting virtually and the worst communication advice Matt's ever received. In addition to audience questions, Matt also shares a short lecture to outline his top three guiding princ...

In this "Quick Thinks" episode, host Matt Abrahams interviews ChatGPT, an AI natural language processing chatbot, about its purpose, sources of information, ethical considerations, and the importance of human communication skills. To produce this episode, Matt typed his questions to ask ChatGPT, then recorded them in the studio. Producers then used Descript Overdub to "read" ChatGPT's responses. T...

Want to change someone’s mind? First, explains Robert Cialdini , you have to change their framing. For Cialdini, the Regent's Professor Emeritus of Psychology and Marketing at Arizona State University, persuasion begins before we even deliver our pitch or presentation. Through what he calls “ Pre-suasion ,” communicators can prime audiences to receive messages in a specific way, simply by drawing...

Do love and money mix? Labor economist and Stanford Graduate School of Business professor emerita Myra Strober says absolutely.  “Separating money and love is not a good idea. I have had 40 years to think about this, and, in my class at the GSB on work and family, each semester I realize how important it is to intertwine love and money." In this episode, Matt Abrahams sits down with Strober and so...

In one of our most popular episodes, professor of Marketing Baba Shiv shares his research on how emotions affect decision making. Knowing this, and applying techniques to help guide our audience through information and emotion, can help us make our messages stick. In this best-of episode we've included extra audio from Matt Abrahams's conversation with Shiv from November of 2020 that touches on ho...

As a communication expert, Alison Wood Brooks spends a lot of time talking about talking. But, as she says, listening is just as important. “My course is called TALK,” says Wood Brooks, who is the O'Brien Associate Professor of Business Administration and Hellman Faculty Fellow at Harvard Business School. “The great irony is that it should really be called LISTEN . It’s hard to be a good listener...

When it comes to negotiating and managing conflict, Professor Michele Gelfand says it’s time to get creative. Everybody has wants and needs. So what do we do when our priorities compete with those of other people? According to Gelfand, a professor of organizational behavior, negotiations and conflict management are exercises in creative problem-solving, ones where we look for ways to not only get...

As Professor Jesper Sørensen sees it, a winning strategy is the result of conversations, not commands. Sørensen says strategy can be directed from the C-suite, but it doesn’t have to be. “Lots of great strategies are discovered,” he says, “they're discovered because the leaders were able to listen to their frontline workers or their frontline managers.” A more iterative approach, says Sørensen, he...

What’s the secret to coming up with good ideas? For Jeremy Utley , it’s about generating as many as possible.  The director of executive education at the Stanford d.school, Utley says, “very few problems we face in business or in life have a single right answer.” All ideas — the good, the bad, and the ugly — are “a necessary input to an innovation process,” and an essential step in getting to solu...

Stress, anxiety, nervousness — when these feelings inevitably arise, lecturer Kelly McGonigal says it’s not about making them go away, but using them to your advantage. “What I have come to value about anxiety,” says McGonigal, “is it’s a sign that I care.” As she explains, feelings of stress alert us to things that matter to us and help us stay present in the moment — particularly useful, she say...

As the dean of Stanford Graduate School of Business, Dean Jon Levin knows the importance of crafting the right message and sharing it in the right way. But, as he says, one of the biggest challenges for any leader is to know what to communicate, and how.  How do leaders strike the balance between being clear and directive, and as Levin says, “leaving space for people to form their own opinions, to...

Why do we drive on only one side of the road? Why don’t we sing in libraries? Why wear a swimsuit? For Professor Michele Gelfand , it all comes down to culture. As a cross-cultural psychologist, Gelfand is fascinated by social environments and their effects on human behavior, particularly, how strictly people adhere to social norms. In this episode of Think Fast, Talk Smart , Gelfand joins host an...

“There’s no difference between the physiological response to something that you’re excited about and something that you’re nervous about or dreading,” says Andrew Huberman associate professor of neurobiology and ophthalmology at Stanford University. In this “Best of” episode, we revisit one of our most popular interviews. In it, Huberman, from the wildly popular Huberman Lab Podcast , shares his r...

“We need to be much more adaptive in the way we think about hybrid work,” says Michael Arena . “Experiment, experiment, experiment.” Innovation relies on teams connecting in very specific ways. But are those connections possible in a hybrid work reality? Glenn Carroll , a professor of management at Stanford GSB, and Michael Arena, a faculty member of Penn's Master's in Organizational Dynamics prog...

How others perceive us in person and via social media can impact our careers and social standing. But we can build the reputation we want through conscious communication. On this episode, strategic communication lecturers Matt Abrahams and Allison Kluger share techniques on effectively improving and managing your reputation. Connect: Premium Signup >>>> Think Fast Talk Smart Premium Em...

Your words — are they credible? Or are they what Paul Oyer calls “cheap talk?” According to professor of economics Paul Oyer, how our words align with our actions isn’t just a matter of communication, but a matter of economics too. Economic concepts hold in all areas of life, which Oyer’s research has explored in everything from Uber driving to online dating. “Economics is everywhere,” Oyer says....

In the kickoff to our Summer Learning Series, we're revisiting one of our favorite episodes. This interview features Stanford GSB faculty members Jennifer Aaker and Naomi Bagdonas and gives specific insights into how humor can transform your communication at home and at work. At the time of this episode, their book Humor, Seriously was just set to launch. Connect: Premium Signup >>>> T...

All communication comes from a place of creativity and creativity is rooted in design. In this episode of Think Fast, Talk Smart , strategic communications lecturer and podcast host Matt Abrahams interviews four authors from the Stanford d.school. Each conversation challenges convention in how we approach our communication, be it visual, body language, or speech.  Listen to this episode to hear mo...

“It's not reassuring when we don't know the answers to critically important questions involved in health and wellbeing. But it's far more of a problem if we try to pretend we do.” In this episode of Think Fast, Talk Smart , Stanford Medical School dean Lloyd Minor sits down with podcast host Matt Abrahams to discuss transparency in leadership.  “Rather than pushing ambiguity away, we should lean i...

Why do we do what we do? What factors drive us? And how do things like competition with others help us achieve our goals? These are the questions most interesting to Szu-chi Huang , an associate professor of marketing with a specific interest in motivation. “Competition definitely increases motivation,” says Huang. “It makes attaining the goal more valuable.” In this episode of Think Fast, Talk Sm...