The Wilmac Wire

Send a text In this episode of The Wilmac Wire , Emily Miller sits down with Chuck Branum, CCaaS Specialist at C1, to talk about the partnership between Wilmac Technologies and C1 and how it’s helping customers solve some of their biggest data challenges. For years, Wilmac and C1 have worked together to help businesses securely manage massive amounts of call recordings, break free from vendor lock...

Send a text In this episode of The Wilmac Wire , we kick off Season 2 with an insightful "Behind the Build" quarterly update on Continuity Replay.  Join Emily Miller, Wilmac's Marketing Director, as she chats with Bob Pease, VP of Engineering, about the latest advancements in the Continuity Replay platform. This episode covers exciting new features, including: Integrations with NICE CXone, Five9,...

Send a text In this episode of The Wilmac Wire, we bring you a recap of our October 24th event, "Digital Health in the Contact Center: An Opportunity to Advance Health Equity." Join Emily Miller, Marketing Director at Wilmac Technologies, as she introduces the insightful discussion featuring four expert panelists: Dr. Lonie Haynes , Rochester Regional Health, on fostering health equity initiatives...

Send a text In this episode of The Wilmac Wire , Bob Pease, VP of Engineering, and Charlie Snedden, Sales Engineer, tackle three critical compliance challenges faced by organizations managing customer interaction data. Learn how leaders like you are leveraging cloud-based solutions to safeguard sensitive information, streamline operations, and stay audit-ready—all while building trust with their c...

Send a text In this episode, we’re sharing top insights from our recent virtual event, Breaking Free From Spreadsheet Scheduling Struggles: 5 WFM Challenges Solved, where Sales Engineer Charlie Snedden and Public Safety Sales Director John McDonnell shared how WFM solutions transformed scheduling for 911 centers, addressing the pitfalls of outdated tools like Excel spreadsheets. They explored key...

Send a text Catch CEO Steve McDonnell at Golisano Institute’s 'Speaking from Experience' series, where he dives into his journey from sales to CEO, the growth of Wilmac, and how AI is reshaping customer service. Steve brings Wilmac’s hands-on philosophy to life, sharing real-world lessons in persistence, finding great mentors, and building tech that truly supports customers. Learn how Wilmac is le...

Send a text Dr. Thomas Green from Jordan Health and Barbara Stephens, Wilmac's CCaaS Director, discussed the importance of technology in achieving health equity in a recent episode of The Wilmac Wire . They shared insights on how digital advancements like patient portals and translation services are enhancing access to healthcare for diverse communities. Tune in for a preview of the upcoming panel...

Send a text In this episode of The Wilmac Wire, Emily Miller sits down with Wilmac Technologies' President and CEO, Steve McDonnell, for a conversation on industry trends and Wilmac's busy October schedule. They dive into important topics around AI, workforce management, and what's happening at Wilmac. What You'll Learn: AI and Data Privacy (1:03) : What the latest lawsuits mean for the contact ce...

Send a text What makes our service team such an instrumental part of Wilmac Technologies? This week on the Wilmac Wire, Director of Service Ops Christina Cavaleri discusses her career path from sales to engineering, and now leading the service operations team. She shares leadership tips and discusses how service teams play a key role in business success, as well as the impact of AI on the industry...

Send a text In the latest episode of The Wilmac Wire , Chris Ward and Charlie Snedden dive deep into the world of Workforce Management. They discuss their extensive experience in the industry, the evolution of WFM across different sectors, and the role of artificial intelligence in shaping its future. From managing emergency services to tackling complex scheduling challenges, Chris and Charlie pro...

Send a text In this episode, Jess Shea and Jim Giblin take you behind the scenes of the Wilmac & Five9 ISV Partnership, a groundbreaking collaboration that’s reshaping the future of contact centers. They discuss how the integration of advanced cloud solutions and AI-driven technology is enhancing customer experience and operational efficiency across industries. Jess and Jim provide valuable in...

Send a text In this episode of The Wilmac Wire, we sit down with Joe Brienzi, the financial controller at Wilmac Technologies. Joe talks about his diverse role in financial reporting, compliance, and cash management. He shares his career journey, the importance of accurate financial controls, and how his team proactively engages with customers. Joe also highlights Wilmac's collaborative culture an...

Send a text Join Emily Miller, the Director of Marketing at Wilmac Technologies, and Thomas Clark, Sales Rep, and CCaaS specialist, as they discuss the latest news in customer experience and data management technology. In Episode 12 of The Wilmac Wire, they cover a major global cyber outage, the impact of AI in contact centers, and exciting updates about Wilmac's solution, Continuity Replay. Don't...

Send a text Join Wilmac's Marketing Director, Emily Miller, as she interviews Bob Duffy, President & CEO of the Greater Rochester Chamber of Commerce. In the second half of this exclusive interview, Bob shares valuable insights about the importance of caring in organizational success, the Chamber's support for regional tech companies, and Rochester's rich history of innovation. You'll also enj...

Send a text Join Wilmac's Marketing Director, Emily Miller, as she interviews Bob Duffy, President & CEO of the Greater Rochester Chamber of Commerce. In the first half of this exclusive interview, discover Bob's journey at the Chamber, how he secured his role, and the Chamber's mission of fostering connections and advocacy. Learn how Wilmac Technologies integrates with the Chamber's efforts t...

Send a text This week on the Wilmac Wire, we hear from Emily Miller as she shares a recent interview with Wilmac's President & CEO Stephen McDonnell that was a part of Rochester news station 13WHAM's Geared for Growth segment. From there, she dives into what Wilmac does as a software company and how Wilmac has evolved to get into the business we're in today. As an uncut episode, you'll get an...

Send a text Join Charlie Snedden and Bob Pease as they delve into the exciting launch of Continuity Replay Cloud. Learn about the seamless transition from on-premise to cloud, the importance of availability, reliability, and security, and the benefits of using serverless technology for improved performance and scalability. Discover how feature parity, API-first approach, and global compliance make...

Send a text Join Steve McDonnell as he shares his journey to leading Wilmac Technologies.   Discover his career path, favorite aspects of his job, vision for the future, and the challenges he overcame, along with the milestones that shaped Wilmac's success. Emily Miller on LinkedIn: https://www.linkedin.com/in/emily-miller-666b66152/ Steve McDonnell on LinkedIn: https://www.linkedin.com/in/stephen...

Send a text Are you up to speed on our recent Ribbon Cutting Ceremony? Join Emily Miller, Wilmac's Director of Marketing, in Episode 6 of The Wilmac Wire Podcast as she unveils the ins and outs of this extraordinary event held at our new Rochester headquarters on May 7th, 2024. From the careful coordination with the Greater Rochester Chamber of Commerce to the impactful speeches by local leaders a...

Send a text Emily Miller, Wilmac's Director of Marketing, and Matt Hurlbutt, President & CEO of Greater Rochester Enterprise, share insights on business attraction, support systems for companies like Wilmac Technologies, and the power of connectivity. Discover how GRE is fueling innovation, fostering a diverse economy, and supporting businesses to thrive in the Rochester region. Plus, hear abo...

Send a text Thomas Clark speaks with Director of Marketing Emily Miller in episode 4 of the Wilmac Wire podcast to discuss the inner workings of her dynamic marketing team. The two discuss how Emily came to work at Wilmac in 2021, sharing about her career evolution to event preparation strategies, community engagement initiatives, and the bright future of Wilmac. They dive into the narrative of gr...

Send a text Check out the newest episode of the Wilmac Wire, as Thomas Clark engages in a dynamic conversation with our VP of Engineering, Bob Pease. Bob discusses how he came to work at Wilmac and the impactful projects he and his team are working on around our data archiving solution Continuity Replay. Thomas Clark on LinkedIn: https://www.linkedin.com/in/thomas-clark-839864ab/   Bob Pease on Li...

Send a text Thomas Clark speaks with Sales Engineer Charlie Snedden in episode 2 of the Wilmac Wire podcast to catch our listeners up on what we have going on in February. The two discuss Wilmac's AI for Breakfast event that was held on February 1st, some exciting changes around Wilmac's new Rochester office headquarters, and a brief overview of Wilmac's data archiving solution Continuity Replay....

Send a text Thomas Clark kicks off the Wilmac Wire podcast with an important topic: Workforce Engagement Management with Sales Engineer and WEM specialist, Charles Snedden. The two discuss Workforce Management, or as Charlie calls it, Workforce Engagement Management and how having the proper technology can impact your contact center. Thomas Clark on LinkedIn: https://www.linkedin.com/in/thomas-cla...