The Weekly Fraudcast

Tracy Brown breaks down the fraud landscape heading into Black Friday and Cyber Monday, revealing why refund abuse has now overtaken chargebacks as the biggest threat to merchants. With fake storefronts up 800% in Q1 and AI about to break traditional fraud detection models, this holiday season is shaping up to be unlike any other. Tracy shares real-world insights from her 25 years in fraud prevent...

Manual review queues are about to explode during Black Friday and holiday season. Most merchants send 8-10% of orders to manual review, but without proper optimization, that could jump to 15-20% when volume increases 4x. Luke Van Hine, Data Scientist at Signifyd, reveals how to optimize your manual review queue before the holiday rush hits. The counterintuitive insight: if you have 0% fraud losses...

Vito Petruzzelli and Gena Rivera break down a massive Bank of America bin attack hitting e-commerce merchants right now. They reveal why traditional fraud rules are failing and share the exact methodology to identify and combat sophisticated fraud patterns without blocking legitimate customers. The discussion covers a 20% spike in fraudulent activity targeting Bank of America Visa cards beginning...

Every year around Black Friday, Southeast Asian fraud networks launch coordinated attacks on e-commerce sites. This episode reveals the shocking patterns emerging from this $2.3 million fraud scheme and why blocking everything could cost you more than the fraud itself. Vito Petruzzelli breaks down real data showing how fraudsters are exploiting mobile apps at 10X the rate of web transactions, targ...

Black Friday and Cyber Monday are coming fast, and most fraud teams aren't prepared for what's about to hit them. AI shopping agents are already placing orders on e-commerce sites, manual review queues are about to get slammed, and outdated decision rules could cost you millions in lost revenue. Vito Petruzzelli breaks down the three critical areas every fraud team needs to address right n...

Most fraud prevention teams are trapped in a House of Leaves situation - they have 10, 20, or even more rules running in the background, but 64% have little to no confidence in assessing whether these rules are actually working. In this episode, Vito Petruzzelli breaks down a simple 5-step process for auditing your existing fraud rules and turning declining orders into revenue opportunities. Using...

In a world filled with endless fraud alerts and chargebacks that make no sense, finding your community becomes more than just networking - it becomes survival. This episode dives deep into the rising threat of first party abuse, formerly known as friendly fraud, which now accounts for 20% of all fraud incidents and is the top concern for 45% of merchants. Vito Petruzzelli and Gena Rivera from Sign...

In this episode, Vito Petruzzelli sits down with Pedro Sanzovo, Sr. Director of New Products at Signifyd, to dive deep into the rapidly evolving world of ecommerce returns. Pedro, who brings a diverse background in fraud prevention and analytics, frames returns as a crucial moment where consumer trust is tested and loyalty can be won. However, he also highlights how this customer-centric approach...

In this episode, Vito Petruzzelli talks with Rajesh Ramanand, the Founder and CEO of Signifyd and a seasoned expert with nearly 25 years in retail and ecommerce, for an in-depth discussion on the growing challenge of product returns in the digital marketplace. They kick things off by exploring how the convenience of online shopping has led to a staggering volume of returns—nearing $900 billion ann...

Craig DeWitt, Founder of Skyfire, reveals how agentic commerce is transforming online shopping and why traditional fraud detection systems are blocking billions in valid revenue. The data shows web traffic to major publications has dropped 70% in 6 months as consumers shift to AI-powered shopping interfaces, yet most merchants can't tell the difference between legitimate agent transactions and...

AI shopping agents are quietly infiltrating ecommerce sites, creating a perfect storm for fraud teams. Jordan Brannon, President of Coalition Technologies, reveals how AI bots are already making purchases while appearing completely human - using real devices and browsers that bypass traditional fraud detection. The challenge is massive. These AI agents look identical to legitimate customers in fra...

In this episode of the Fraudcast, Gena Rivera and Vito Petruzzelli welcome Kelley Andersen, a seasoned leader in payments fraud and customer support tooling at Microsoft and former Amazon fraud expert, to dive into the latest challenges and strategies in e-commerce fraud prevention. Kelley opens up about her journey from early aspirations in law to risk analytics in insurance, eventually leading m...

In this episode of the Fraudcast, Vito Petruzzelli and Gena Rivera welcome the legendary Coby Montoya, a seasoned fraud and payments specialist with two decades of experience across companies like PayPal, American Express, and Sift. The episode’s community-driven format encourages live participation and features contributions from fraud professionals including Ryan, Matthew, and Toy. The conversat...

This episode of Fraudcast centers on the theme of “making yourself heard” within ecommerce fraud and risk teams, featuring special guest Brian Davis, ecommerce fraud and risk legend. Brian draws from his vast experience building fraud teams and processes across different business models to share a practical framework he calls “Know Your Stuff, Know Your Audience, Know Your Message.” The discussion...

This episode of Fraudcast takes a deep dive into the intricacies of fraud within the art and music industries, highlighting how schemes have evolved from historical payola scandals to modern manipulations involving bots, fake streaming numbers, and AI-generated content. Vito Petruzzelli and Gena Rivera set an open and inviting tone for discussion, encouraging active participation from the live aud...