Arival - The In-Destination Voice

The Voice of Experiences

Business EN ↓ 32 episodes

Your hosts Stephen Joyce VP of Content and Janelle Visser Editor at Arival, will guide you through the vibrant world of tours, activities, and attractions. In each episode, we dive deep into the heart of travel experiences, the stories behind them, the trends that shape them, the people who craft them, and the adventurers who live them. Join us as we explore the latest trends and uncover the insider secrets of the industry.

Author

Arival - The In-Destination Voice

Episodes

The Future of AI in Experiences with Google's Emmanuel Marot 08.04.2024 48:02

In this episode of The Voice of Experiences podcast, Stephen Joyce and Janelle Visser discuss the topic of AI in the travel industry. They review an interview with Emmanuel Marot, the Director of Product Management at Google, and explore the role of AI in trip planning and personalized recommendations. They also discuss the challenges of ranking and organizing information in the fragmented world o...

An Immersive Conversation with Ana Araque from Imagine Experiences 26.03.2024 54:56

Anna Araque shares her journey from a background in hospitality and tour operations to creating immersive experiences. She discusses her time working at The Shard and her transition to consulting. Anna also talks about the impact of COVID-19 on the travel industry and the future of travel experiences. Imagine Experiences creates immersive and interactive tours and activities that allow people to s...

A Cup of Tea with Catherine Warrilow at Paddington Station 12.03.2024 33:09

In this conversation, Catherine Warrilow discusses her journey into tourism, travel, and brand strategy. She emphasizes the importance of targeting a specific demographic and differentiating small operators in a competitive landscape. Catherine also highlights the significance of consistency in brand messaging and building brand recognition for small operators. She shares insights on measuring suc...

Love, London, and the Rise of Video in Travel with Jessica Dante 17.02.2024 44:34

In this episode, Janelle talks with Jessica Dante, Founder of Love and London, a social media content creation company that is focused on providing content for travellers coming to London. Jessica talks about the inspiration for the company as well as their strategy behind using video and how their content has changed over time. Jessica also provides some useful tips on how tour operators can use...

The Magical Journey of Peter Brown, Big Bus Tours 29.01.2024 48:23

In this episode, Stephen, Janelle, and Jeff speak with Peter Brown, Director of Business Development at Big Bus Tours. Peter is a long time member of the “Best of Part of Travel” club. He’s got over 20 years of experience in tours, activities, and attractions working for companies like Big Bus, Walks / City Experiences, Peak Adventure Travel, and Trek America where he learned to play guitar! He...

Leadership Lessons with Scott O'Neil, CEO Merlin Entertainments 19.01.2024 49:40

CEO and Co-founder of Arival, Douglas Quinby, sits down with Scott O'Neil, CEO of ⁠Merlin Entertainments⁠ . Merlin is one of the largest attractions companies in the world with brands including Madame Tussauds, Legoland, the London Eye, and many others. In this conversation, Scott shares his insights on ai, leadership, entrepreneurship, family, and more. The conversation was originally recorde...

What is old is new again - Marketing with Nate Andrew, Brennen Bliss, and Renee Ventrice 18.01.2024 44:39

In this episode, your hosts Janelle and Stephen discuss online and offline marketing with interviews from Nate Andrews of Blend Marketing, Brennen Bliss of Propellic, and Renee Ventrice of Cork & Keg Tours. Included in the episode are some references to resources that you might find useful including: Arival Guide to Marketing with Google The 2024 Experiences Traveler Outlook The 2024 Tour Take...