The Upload w/ ControlUp

When people call the IT help desk for a problem with their computer, they want IT to meet expectations and handle the escalation so they can get back to work. However, one study shows that employees spend an average of three hours per week troubleshooting work-related computer problems themselves because they don’t want to deal with a helpdesk queue or do not believe the helpdesk can fix their pro...

Troubleshoot UC calls as they happen with ControlUp's unified communication live caller dashboard. See all live call performance metrics, then drill down to the device to troubleshoot and remediate.

At the core, every business has VIP users, who require special care and attention. We aim to simplify your life by assisting you in resolving desktop support issues now. We’ll give you the tools to find and fix problems, and even reduce IT support expenses. Fix Problems Faster Rapidly resolve desktop, network, and application issues for up to 50 VIPs. Fix Problems Automatically Identify and progra...

In this episode, Tom and Jeff talk about VMware Explore and some big announcements like Jed Ayres becoming the new CEO of ControlUp AND the big ControlUp party. This podcast is fast, fun, and free.

Learn new and amazing enhancements with the latest release of Real-Time DX. (Spoiler alert: something to do with macOS and other great things)

This episode discusses how the digital employee experience is not just for employees. Everyone wants DEX, but in many cases, IT must focus on optimizing their department before deploying a DEX solution.

In this episode, we talk about optimizing IT to close support tickets faster and have fewer tickets, leading to a better experience for both IT and end users.

Discover the similarities and differences between Microsoft Intune and ControlUp Edge DX. 

Women have found remarkable success in the tech industry, though their journey has been far from smooth. Countless narratives exist that recount the challenges faced by women in tech. In this episode, we delve into the experiences of the Women of ControlUp, highlighting their journey of advancement and professional growth within a technology company that men have traditionally dominated.

In this episode, we will discuss how ControlUp can help the helpdesk solve issues faster, proactively fix users' issues by following the red and escalate fewer tickets to Tier 2. Real-Time Monitoring: ControlUp provides real-time monitoring and alerting of the IT infrastructure, including servers, applications, and user sessions. This helps the helpdesk to identify and resolve issues before t...

In this version (episode) of the Upload, Eugenia and Jeff discuss Customer Success with Yair Bortinger. Listen and learn about how technological advancements in customer success bring relevant content to customers when they need it and how they want it - Yair even received a CS award for this new tech. 

Tune in to this podcast to learn about the benefits of using ControlUp for Azure Virtual Desktop from our technical expert, Trentent Tye. Also, understand how ControlUp integrates with the cloud and with other products, like Nerdio Manager for Enterprise, Citrix Cloud, and VMware Horizon. You won't want to miss this opportunity to understand, on a technical level, why ControlUp is the right s...

Every helpdesk faces a certain set of recurring problems and cut and paste solutions for VDI and physical endpoints. ControlUp technology can detect and automate the resolution before a helpdesk ticket is created. Listen in on Eugenia and Jeff as they discuss how customers use ControlUp automation to solve issues faster and increase employee satisfaction.

In this episode, we talk to Doug Brown, head of the ControlUp Community. Doug answers important questions like: What is the ControlUp Community, and how does someone get involved How to develop trust with community members How the community is supportive but not support What is Sambuca Check out the ControlUp Community today

Every day, we rely on Unified Communication and Collaboration (UC&C) platforms for internal and external communication. ControlUp Edge DX now brings call and meeting performance data from UC&C vendors into a single pane-of-glass.

Join Eugenia and Jeff as they discuss their favorite features of ControlUp products.

In this episode of The Upload, Jeff and Eugenia show off new features and capabilities in an old-fashioned radio broadcast style. See if you can hear Jeff or Eugenia break character or laugh at their own silliness. But seriously, folks, ControlUp Edge EX is releasing some cool new features that aren't old-fashioned at all , and you'll want to learn all about them.

In this version of The Upload, Eugenia plays ControlUp "Jeopardy" with Joel and Tom (no appearances from Ken Jennings, we're afraid). Enjoy a few laughs in this "daily double" session (it's both fun AND informative) where you'll learn about ControlUp Edge DX, Real-Time DX, Scoutbees, Things about ARP, and Things about Jeff.

Does supporting remote workers ever feel like you are supporting employees in space? In this episode, Jeff and Eugenia discuss how ControlUp would support aliens using Microsoft Teams or Zoom. We look at Unified Communications troubleshooting with ControlUp for Physical Endpoints & Apps (aka Edge DX) , how to improve calls and meetings for earthlings, and, potentially, how Edge DX would help a...

Live events are BACK! While there might not be as much hugging as in years past, the energy at VMware Explore—VMware's first live event since 2019—was incredible, and ControlUp was there in full force. In this episode of the pod, Eugenia and Jeff talked with Tom Fenton, Trentent Tye, and Joel Stocker about the event, the technology, the sessions, and what it all means for the future of work. 

In this episode, we discuss where device management stops and ControlUp starts. Jeff surprises Eugenia with a pop quiz to test her knowledge on how device management stacks up against ControlUp. Tune in to learn the differences between device management and DEX management (SPOILER ALERT: it’s a "better together story"). ControlUp for Endpoints and Apps helps technology teams lower suppor...

In this version of The Upload, we talk to ControlUp experts, Dianna Marks and Trentent Tye, about ControlUp’s integration with Microsoft Azure Virtual Desktop. Microsoft AVD is fantastic. It's flexible, scalable, and affordable, and with ControlUp Real-Time DX, we not only make finding and fixing AVD problems easy, but we also lower the cost of an AVD deployment. This episode is a must-listen...

In this episode, we talk to Ray Davis, who was a ControlUp power user for years. He recently changed jobs and has not used ControlUp in a year as a result. See how he reacts when Jeff and Eugenia discuss all the new ControlUp features, capabilities, and products released this last year.

In this episode, Eugenia and Jeff discuss Digital Employee Experience (DEX) management with Joel Stocker, Sr. Director of Product Marketing at ControlUp. Joel talks about the importance of DEX and the solutions ControlUp has developed to manage digital employee experience. Basically, we talk about DEX management for EUC, endpoint devices, SaaS and web apps, and Unified Communications (UC) tools.

Ray discusses the challenges of moving from a company that used ControlUp to its fullest potential, to one that doesn't use it at all. Ray details what he goes through to unravel a problem with, for example, a customer's Citrix VDI / DaaS problem and how time-consuming it can be vs. using ControlUp, where he could spot the problem and fix it in just seconds.