The Union

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Orchestration is a complex process that involves multiple steps to successfully deploy and update software features for customers. It requires communication with customers, training them appropriately, automating deployment and production processes, and continuously monitoring the progress of the project.  By focusing on exceptions and updating automation processes periodically, one can ensure tha...

Enterprise uses for artificial intelligence continue to expand. Companies are now using AI to automate processes in customer service, human resources, IT, and supply chain to make more informed decisions to improve profits and customer service. But, is AI necessary? Companies like Krista, IBM, and your competitors think so. I recently had a conversation with Manish Sampat about his experience work...

Evaluating artificial intelligence (AI) products can sometimes be confusing. New AI products appear every day and are challenging to determine which products are truly powered by AI and which are veneers on top of the latest generative AI. The AI hype caused the US Federal Trade Commission (FTC) to issue a warning to software vendors to "Keep your AI claims in Check," so they don't...

Third-party supply chain risk is a significant concern for many organizations in today's global economy. This risk arises when a company relies on third-party suppliers for goods or services, and it can manifest in several ways, including financial, legal, reputational, and operational risks. Companies measure third-party supply chain risk using various methods, including supplier surveys, si...

As businesses become increasingly reliant on third-party vendors for IT services, it is important to understand and manage the potential risks associated with this type of relationship. A misstep in managing these relationships can have significant consequences, including loss of data or access, financial losses due to downtime or disruptions in service delivery, and even reputational damage. Ther...

The Wall Street Journal recently published "Pressure Mounts on CIOs to Build More AI Apps," stating ChatGPT's popularity is causing business leaders to ask for more AI apps. The demand is so high chief information officers say they cannot keep up since building, training and rolling out AI models is so expensive and takes too much time. In this episode, we talk about the challenges...

As technology evolves and we enable AI to make more decisions for us we need to be confident it’s leading us in the right direction. Automated systems are increasingly being for all types of use cases in HR, sales, IT, and cybersecurity to speed up business and provide better services. However, while AI-assisted answers can be incredibly helpful, it is important to ensure these systems are properl...

AI-driven business processes are becoming increasingly popular, as they can increase business velocity. Using AI to respond to email and omnichannel messages allows businesses to respond quickly and efficiently while providing a higher level of customer service. However, AI by itself is not always the answer since there are two paths you can take with this technology - task-based automation and co...

ChatGPT is a revolutionary new language processing technology that has revolutionized how artificial intelligence can interact with people. Developed by OpenAI, ChatGPT uses natural language processing techniques to allow AI agents to engage in conversation with users in a more human-like way. But, generative AI like this eases one step in a business process. Your business processes span multiple...

Key Points Innovation requires change and businesses need abilities to respond quickly Most application and automation changes are brittle and require an SDLC every time a change is made Allowing businesses to configure rules outside of integration technology increases their responsiveness and velocity Low-code platforms cause testable events Low-code platforms create testable events whenever chan...

Enterprise IT is increasingly complex  Skilled IT staff is scarce and overworked  Complex workflows overwhelm your people Complexity is the enemy of productivity Your IT group is increasing complexity, not reducing it. But, it’s not their fault. Companies contain a myriad of departments and divisions, all with their own specialized teams of workers. Processes are designed to be as efficient as pos...

In this episode, Chris Kraus and Scott King discuss the importance of using conversational AI to improve customer and employee interactions. We note that businesses must utilize context in digital conversations just like humans communicate. Remembering context enables digital conversations to be more like conversations we have with friends, family, and coworkers since we understand the context fro...

Digital transformation is the process of taking legacy systems and modernizing them to take advantage of current technologies and methods. Companies need to think differently when it comes to creating digital products and services, as well as how they will train users on those products. To ensure successful adoption, companies must focus not only on the functional benefits of their products but al...

Robotic process automation (RPA) is undoubtedly one of the most disruptive technologies in recent years, but what is the future of RPA? Enterprises all over the world have implemented RPA, bots, or digital workers to take stable rule-based processes from workers and hand them over to software. It has created billions of dollars of labor cost savings and value for highly manual, repetitive, and hig...