The Uncharted Veterinary Podcast

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek, Stephanie Goss, are in our mailbag to tackle a question from an associate vet who is struggling with a peer. Their fellow associate seems to be having a hard time. Let's get into this... Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some exa...

This week on our bonus episode of the Uncharted Podcast, practice management nerd Stephanie Goss is joined by special guest, Dr. Phil Richmond. When Stephanie saw this letter in the mailbag, Phil was the first person who came to mind to tackle this topic with. Dr. Philip Richmond, DVM, is the Founder and Chief Consultant of Flourishing Phoenix Veterinary Consultants, LLC. As a practicing vet, he c...

UVP - 256 - How Do You Stop Oversharing? by Uncharted Veterinary Community Mentioned in this episode: Join us for the Medical Director Summit! Care is Your Calling Get the Protocol Training Game Here!

This week on the Uncharted Podcast, practice management geek Stephanie Goss is joined by special guest, Amanda Schwarzwalder, CVPM, RVT, KPA CTP, VTS (Behavior). When Stephanie saw this letter in the mailbag, Amanda was the first person who came to mind to tackle this topic with. For over 20 years Amanda has worked as a veterinary technician in various capacities. Her interest in behavior led her...

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in our mailbag to tackle a question from a practice manager who is wondering about fraternization. Now while Stephanie's mind immediately went to a specific kind of fraternization (and we do talk about that one!), the email was targeted at how to go about handling your friendship as a leader with onl...

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are diving in and grabbing another email from our mailbag. We received a wonderful email of gratitude from an Australian veterinarian who said "You don't know me from a surgical scrub brush, but you saved my life." After drying their eyes, Andy and Stephanie managed to pull out the meat and potatoes of t...

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are talking through an interesting challenge that a veterinary technician wrote in to the mailbag with. This tech works in a practice with 15 other team members. They have no practice manager. Who solves the problems that the team can't solve? How come it feels like anarchy over there? This team member i...

This week on the Uncharted Podcast, practice management geek Stephanie Goss invited Dr. Phil Richmond back to the podcast to tackle a personal perspective on burnout together. Dr. Richmond is the Founder of Flourishing Phoenix Veterinary Consultants and a practicing veterinarian. He is an advocate for positive culture and individual, team and organizational psychological health, safety, and wellbe...

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are back and taking a fantastic email from our mailbag. A young associate is writing in to ask some questions about prosal. They started at their practice out of vet school on salary, which suited them fine. The practice was everything they were hoping for in a first job - good culture, good mentorshop,...

This week on the Uncharted Podcast, practice management geek Stephanie Goss has invited her friend and coworker from Uncharted, Maria "The World is a Better Place with You In It" Pirita, CVPM to join her in a dive into our mailbag. Maria is a Certified Veterinary Practice Manager, Elite Fear Free Certified Veterinary Professional and former hospital administrator. In her work with Uncharted Veteri...

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are deep in conversation after reading a mailbag question from a licensed veterinary technician who work with a hospital that is growing and changing in a lot of WONDERFUL ways! Their team is working together, they are establishing strong standards of care that support their clients and their patients wi...

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are answering a question you asked in the mailbag! We received an email from a practice leader who was asking questions about employee reviews. They wanted to know what are some of the most best and most effective questions that should be asked on an employee review? They were also curious on our take for who sh...

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are deep in conversation after reading a mailbag question from a licensed veterinary technician who feels Cursed By Promotion! That's right, they became a practice manager and are wondering if they shouldn't go back on the floor because they feel like all they do is put out fires and chase their tail try...

This week on the Uncharted Podcast, practice management geek Stephanie Goss is joined by a very special guest, former practice manager and author of the new AAHA press book Lead to Thrive - The Science of Crafting a Positive Veterinary Culture, Josh Vaisman, MAPPCP (PgD). Josh believes all veterinary professionals deserve to feel fulfilled by their work, each and every day. Through his company, Fl...

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are dive into a mail bag question from a new practice owner who is thinking ahead! They want to take care of their team and set up great employee discounts. And they are wanting to help take care of the pets belonging to their friends and family who helped get them to the place where their dream of pract...

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are deep in conversation that was inspired by a recent discussion with a colleague about how to scale up the size of their practice when it feels like everyone else is paying WAY more than they are for associate veterinarian salaries. After a promising interview, one of our friends was highly disappointe...

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are diving back into the mailbag to tackle an email from a team leader who is worried that one of their technician's has reach a point of no return with their "I don't give a flying fig" attitude. This tech used to have a ton of heart and their pride in their work showed through everything and now it see...

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are picking up where we left off after last week. If you haven't listened to Episode #240 - STOP RIGHT HERE and go listen. Stephanie recently was asked a question by a fellow manager who is newer to their management position "What lesson(s) do you wish you had learned about being a leader BEFORE you beca...

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are changing it up big time today. Stephanie recently was asked a question by a fellow manager who is newer to their management position "What lesson(s) do you wish you had learned about being a leader BEFORE you became a leader? Andy and Stephanie got SO into this topic that this will be part one of a t...

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag to take on a question from a practice manager colleague who is struggling with hiring. They have a candidate who feels like a good culture fit. Which is a huge win and probably has you wondering "What is the problem???" Well, this candidate is a good culture fit and they are less skill...

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag to take on a question from a practice manager colleague who is wondering what they can do at their practice to support the next generation of pet owners. Andy and Stephanie face up to their age a bit as a genXers, acknowledge that we need to stop thinking/talking about millennials bein...

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are taking a recent topic they were discussing with a colleague and diving in for a deeper conversation. Their colleague was pointing out the perspective that it feels like there is a lot of fear swirling around veterinary medicine these days. Veterinarians are afraid of being sued and board complaints;...

Leslie Mamalis, Senior Consultant at Summit Veterinary Advisors, joins Dr. Andy Roark to walk through how she advises veterinary clinic owners or leaders on how and when to consider closing on Saturdays. ABOUT OUR GUEST: Leslie is the Senior Consultant with Summit Veterinary Advisors, a nationally recognized business consulting firm. Leslie’s specialties include practice valuations, profitability...

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag with a question that might just light this episode on fire. An associate vet who is thinking ahead to owning their own practice is asking if they are nuts for considering throwing away the non-compete option someday as a practice owner. Especially when they view it in light of their ow...

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag to take on a question from a practice owner. One of their managers is disagreeing with one of the associate veterinarians and there are some hurt feelings and upset on both sides. There also happen to be good points from both the manager and the doctor involved in this instance and thi...