The Uncharted Veterinary Podcast

Clients are carrying a ton of stress these days, and as a group they seem more challenging than ever before. What happens when your staff has had enough and starts to push back? Can a practice survive when the staff talks trash about the people they serve? How do we stop the slide and get positivity back in the building? Let’s get into it! Links: Upcoming events: https://unchartedvet.com/upcoming-...

What do you do when one doctor is taking all the lucrative cases and dumping all the headaches on other docs? What do you do when she has made a deal with the front desk to support this arrangement? What do you do when no one wants to cross her, and you’re just the brand new vet who got hired? Well…. We’re going to tell you! Let’s get into it. Links: Upcoming events: https://unchartedvet.com/upcom...

This week on the Uncharted Veterinary Podcast, a listener wonders if the brand new technician is completely out of touch with the realities of veterinary medicine… and what if she’s not? Dr. Andy Roark and Stephanie Goss talk hiring, interviewing, onboarding, and… yes…. What to do if the grass may actually be greener elsewhere. Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Edit...

This is a classic! What do you do when change needs to happen behind the scenes and your team can’t see it? How do you keep them on board when all they hear is silence? Sometimes we can’t give our people clear updates on what is happening in our businesses, and that can be frustrating for everyone involved. This week on the Uncharted Veterinary Podcast, we break down how to approach “quiet change”...

2020: The Year of the Three-Legged Cat This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss discuss 2020 and what it means for veterinary medicine going forward. Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Editor: Dustin Bays www.baysbrass.com @Bays4Bays Twitter/Instagram

Dr. Andy Roark sits down with Dr. Cherie Buisson to talk about one of her articles on DrAndyRoark.com: 5 Little Phrases For A Happier Workplace. You can read it here: https://drandyroark.com/five-little-words-for-a-happier-workplace/ About Our Guest: Dr. Cherie Buisson is one of the first Certified Hospice and Palliative Care Veterinarians in the world. She is an international speaker and author....

Dr. Roark and Stephanie answer a question for you - straight from the mailbag! Hi, can anyone share resources or advice that I can provide for one of my newer receptionists? She is fantastic at customer service, but there will always be some clients that you can’t please. She sent me this message a little while ago: “Hey Meghan, do you have any resources you can share about how to deal with partic...

Sticking your head in the sand and pretending this winter will be like any other is a mistake. There is a chance you are going to get sick and be out. Someone on your team is almost certain to test positive (if that hasn’t happened already), and the outdoor solutions (like curbside service) may not work as well in a snow storm as they did over the summer. You don’t need a firm plan for these scena...

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss celebrate 100 episodes by wildly disagreeing on what to do when a scathing review comes in on the weekend. This is a really fun episode, not just because the advice is candid and the discussion real, but because you get to see how Andy and Stephanie really work in their own team, and how th...

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle not one, not two, but THREE questions from the mail bag. Links: Upcoming Events: https://unchartedvet.com/upcoming-events/ Swag: https://unchartedvet.com/swag The Three questions we addressing today are: 1. I have a question about increasing office call/exam fees. (I haven't done this since opening) Do we just...

Dr. Roark and Stephanie "Ch-ch-ch-ch-changes" Goss break down how to coach your team through a changing practice in a changing world.... with as few tears as possible. Helpful Links: Team Communication Workshop (this weekend 11/14-11/15): https://unchartedvet.com/product/team-communication/ Uncharted Upcoming Events: https://unchartedvet.com/upcoming-events/ Charming the Angry Client Workshop 11/1...

This week on the Uncharted Podcast Dr. Roark, Stephanie Goss, and special guest Bob Richardson, president of VCP dig into the myths about wellness plans for pets. This episode is sponsored and made possible by VCP. Now more than ever, pet owners need help budgeting for pet care and treatment. VCP helps you connect with clients to offer the best care possible. VCP, the leader in preventive care pla...

Dr. Roark and Stephanie have a great question from the mailbag. "Can we make Saturdays in the clinic fun?" Let's get into it! HELPFUL LINKS: www.unchartedvet.com/upcoming

Dr. Andy Roark and Stephanie Goss dig into what to do when you're doing it all right, but the front desk is still overwhelmed! Let's get into it! HELPFUL LINKS: https://www.guardianvets.com/ https://www.unchartedvet.com/upcoming UPCOMING EVENTS: If you like this episode, you've got to check out Dr. Roark's new Workshop on Team Buy In! Head over to https://unchartedvet.com/team-buy-in/ to learn mor...

This week on UVP Dr. Andy Roark and David Liss, RVT VTS (ECC, SAIM) discuss new research about what really keeps technicians engaged! If you like this episode, you've got to check out Dr. Roark's new Workshop on Team Buy In! Head over to https://unchartedvet.com/team-buy-in/ to learn more. Want to do something for your technicians! Register them for the upcoming Cat Handling course with Dr. Roark...

This week Dr. Andy Roark and Stephanie Goss are off at the (virtual) GSD conference, so we're bringing you a Hall of Fame episode to honor technician appreciation week next week. Let's get into it!

On this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss break down what you can expect at the GSD online conference October 7th - 10th and explain why it is unlike anything else in veterinary medicine. Get registered NOW at www.unchartedvet.com

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Sensei Stephanie Goss go to the mail bag to tackle a practice that needs to be tackled in a bad way. This place is toxic! Can our writer protect others from the toxicity???? Find out!! The GSD Conference is 2 weeks away!!! Get your spot at www. UnchartedVet.com!!!

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss break down how to get YOUR team to show clients the value of dentistry. They'll walk you through how to engage your team, generate the ideas that will fit with your clinic, and get your staff to feel ownership of the entire program. Let's get into this!! If you like this episode, you'll love our GSD conference! Head o...

One of our HALL OF FAME Episodes! This week on Uncharted, we're talking about how to keep veterinary staff morale up during these daunting times.

This week on the Uncharted Veterinary Podcast... What do you do when you're a new grad who was promised that you'd get to work with other doctors and now you're working solo? This isn't what you signed up for... but is it time to call it quits? Let's get into this! Don't Miss the Get Sh*t Done Conference online!!! www. UnchartedVet.com

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss go to the mailbag to answer a question about what can be done when the staff is just hanging out. Let's get into this episode!

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss discuss the looming disaster that is the school year 2020. Have you talked to your boss/team about what's going to happen yet? Workshop TONIGHT: Finding Your Voice - https://unchartedvet.com/finding-your-voice/ GSD Conference: https://unchartedvet.com/gsd-2020/

Learn To Speak To Groups From Dr. Andy Roark! NEW WORKSHOP AUGUST 19th. Learn more: https://unchartedvet.com/finding-your-voice/ Is your vet practice special? Is it really? Why would anyone come to your clinic instead of the 4 others ones that are within 5 miles of you? That's what we're getting into on this episode. We're going to talk about WHY your practice is special, what differentiates you,...

HALL OF FAME EPISODE! This episode is one of our all-time most popular sessions. Originally published in August 2019, it's a nice reminder of normal and SUPER useful. WORKSHOP ALERT!! Finding Your Voice: Speaking Persuasively to Groups Learn more here: https://unchartedvet.com/finding-your-voice/