The Turnover

Ever been in a meeting where one simple question changed everything? In this episode of THE TURNOVER, the hosts explore how powerful questions can completely shift the tone of a meeting, spark deep reflection, and ignite accountability across your team. If you've ever felt stuck in unproductive meetings or sensed a lack of ownership on your team, this conversation is for you. The episode unpac...

Have you ever been in a meeting where one unexpected question stopped everyone in their tracks? In this powerful episode of THE TURNOVER, the hosts dive into the art of asking the right questions—and how a single inquiry can shift the entire course of a conversation, a project, or even a team culture. Whether you’re a seasoned leader or a new team member, this discussion will challenge how you vie...

We live in a world of convenience—automated systems, online leasing, chatbots, and self-guided tours. But is all this tech making us forget the power of a simple “hello” and a human smile? In this episode of THE TURNOVER, we dig deep into the growing gap between technology and personal interaction in the multifamily industry. As innovation moves forward, is customer service being left behind? The...

AI is no longer a futuristic concept—it’s here, and it’s reshaping the landscape of service professions in multifamily, especially in maintenance. In this compelling episode, Chris Caramanica, Paul Rhodes, and Mark Sharp dive deep into how artificial intelligence is becoming both a powerful tool and a potential disruptor in the hands of today’s service professionals. Whether you're a tech-savvy ma...

Is the multifamily industry truly valuing its maintenance professionals? In this episode of The Turnover, hosts Mark, Paul, and Chris tackle one of the most debated topics in the sector: compensation. With staffing shortages, increasing job demands, and the rise of pay transparency laws, maintenance professionals are finding themselves at the center of an industry-wide shift. But is higher pay the...

The multifamily housing boom is in full swing, but are developers making the most of their resources? In this episode of The Turnover, hosts Paul Rhodes, Mark Sharp, and Chris Caramanica dive into the often-overlooked role of maintenance professionals during the construction process. They discuss why early involvement of maintenance teams is not just beneficial—but essential—to preventing costly m...

In the ever-evolving landscape of property management, the shift toward centralized maintenance operations has sparked heated debates. Could streamlining maintenance services across multiple properties be the answer to rising labor costs and operational inefficiencies? Or does this model introduce new challenges that outweigh its potential benefits? In this episode, we dissect the pros and cons of...

The multifamily housing industry is facing a major challenge: a shrinking workforce and a PR problem that’s keeping skilled professionals away. But why is maintenance often overlooked, and how can we change that? In this episode, our hosts break down the pressing need for better marketing, customer service training, and stronger collaboration between maintenance teams and management. From the role...

The new year often brings a wave of resolutions, fresh starts, and bold initiatives. But instead of simply going back to the basics, what if the key to success is refocusing on them? In this episode, Chris Caramanica breaks down why mastering the fundamentals—whether in maintenance, teamwork, or leadership—is essential for long-term success. From refining skills to redefining what success looks li...

Welcome to The Turnover, where unpredictability meets humor and expertise! In this one-of-a-kind podcast, three hosts from the Multifamily Media Network with a solid maintenance background come together to tackle the unknown. Here's the twist: while one host picks the topic, the other two are kept completely in the dark—just like the unpredictable nature of maintenance in the apartment industr...