Byrd Bergeron and Haley DeCarlo

The Travel Agent Guide

Business EN ↓ 27 episodes

The Travel Agent Guide is a podcast created for travel advisors at every stage of their journey. Each episode shares practical tips, real-world experiences, and honest conversations about building a successful travel advisor business—from client boundaries and workflows to marketing, growth, and sustainability. Whether you’re new to the industry or looking to refine how you work, this podcast is here to help you work smarter, feel more confident, and grow with intention.

Author

Byrd Bergeron and Haley DeCarlo

Episodes

1.2 Turning Satisfied Travelers into Brand Ambassadors 14.01.2026 23:16

In this episode of The Travel Agent Guide , we talk about how to turn clients into raving fans who come back year after year and refer new business. You’ll learn how to build trust early, when and how to ask for referrals, and why strong communication makes all the difference. The episode also covers simple habits—like follow-ups, setting expectations, and thoughtful client touches—that help you s...

1.1 How to Bless and Release without Being a Jerk 07.01.2026 30:05

In this episode of The Travel Agent Guide , Byrd Bergeron and Haley DeCarlo break down one of the hardest skills every travel advisor must learn: when—and how—to say no to a client. From low budgets and “flights-only” requests to boundary issues, Airbnbs, and price-checking clients, this conversation walks through real-world scenarios advisors face every day. Byrd and Haley share exactly how to bl...