Help Scout

The Supportive Podcast

Business EN ↓ 31 episodes

Brought to you by Help Scout's Mat Patterson, The Supportive is a show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).

Author

Help Scout

Episodes

Episode 3 - Secrets of A Product Manager 25.07.2024 25:05

Ben Henderson — product manager, former DJ, and boot Tetris expert — chats with Mat about his role and how customer support leaders can most effectively make their case for product changes and fixes. Plus, an Aussie slang challenge! For show notes, relevant links, further reading, and a full transcript visit: https://helpscout.com/resources/supportive-podcast/S1E3/

Supportive Shorts - We (May) Need Another Hero Video 27.06.2024 5:00

Evidence that Australia loves Tina Turner, and how new technology may prove Tina wrong - in that support teams may actually need another hero.

Episode 2: Self-Service is the Future of Online Support 18.06.2024 16:52

Self-service technology ancient and modern, a German monk, and Shawna explains Gross Margin in this episode of The Supportive Podcast. For show notes, transcript and further reading: https://www.helpscout.com/resources/supportive-podcast/S1E2/ Mat makes the claim that the future of online support is self-service. More specifically: elf-service driven by customers, delivered by AI and designed, mon...

Supportive Shorts - The AI-First Bandwagon 11.06.2024 4:11

In this in-between non-episode, Mat talks about why Help Scout is not an AI-first company.

Episode 1: AI and the Future of Support Teams 02.05.2024 17:17

AI and the future of support teams, 3 truly terrible predictions, several action items for support leaders, and Shawna explains the Rule of 40. https://www.helpscout.com/resources/supportive-podcast/S1E1/ 3 terrible predictions from history: Mail delivery by rocket Automation will make a second job as socially unacceptable as bigamy Steve Ballmer : iPhone has “no chance” of gaining significant mar...

Welcome to The Supportive! 25.04.2024 1:25

Check out the trailer for the upcoming Supportive Podcast from Help Scout.