The Secret Serviced Podcast

In Episode 17 More guests are freaked out by insects, Mark has an update on the new fire safety requirements for short-term let properties in the UK (link below) and Genna is back to talk about creating engagement through Instagram stories and plans to create a cohesive brand vision for Gateway Accommodation. Link to government guide to fire safety requirements for small paying guest accommodation...

In Episode 16 Mark and Caroline deal with a guest who is trying to blackmail them with a negative review, Danielle calls in from the beach for a game of Review Roulette and the team talk systems for the management of maintenance issues across the portfolio as it continues to grow. ABOUT THE SHOW  Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and...

In Episode 15 Mark and Caroline meet with the bank and make friends with their neighbours at Eton House Hotel and Kim is back to tell us all about her bank holiday cleaning marathon! ABOUT THE SHOW  Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business in an entertaining account of the highs and lows of the hospitality industry GETTIN...

In Episode 14 Mark and Caroline tells us about a few teething issues at Eton House Hotel, we learn about their new guest communication solution and we catch up with Genna on driving direct bookings ABOUT THE SHOW  Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business in an entertaining account of the highs and lows of the hospitality...

In Episode 13 The team are hit by the opening night curse at Eton House Hotel and Mark and Caroline become reluctant media stars as they work hard to raise awareness of the booking.com scandal. ABOUT THE SHOW  Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business in an entertaining account of the highs and lows of the hospitality indu...

In Episode 12 Mark and Caroline call out booking.com for stealing their money and Kim tells us all about the worst guest they have ever encountered! ABOUT THE SHOW  Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business in an entertaining account of the highs and lows of the hospitality industry GETTING IN TOUCH Please like/follow/subs...

In Episode 11 Mark and Caroline pull out all the stops to get Eton House Hotel ready for launch and they welcome Genna to the podcast for the first time to talk about her new role in sales and marketing at Gateway Accommodation ABOUT THE SHOW  Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business in an entertaining account of the high...

In Episode 10 Mark, Caroline and friends make a monumental effort to get Eton House Hotel ready for staging and photos next week, the Booking.com saga continues and Danielle its ready to surprise the pair with another couple of guest reviews that they’ve not seen before!  ABOUT THE SHOW  Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hote...

In Episode 9 Mark, Caroline and Danielle are wined and dined by a landlord client, Kim worries about miniature humans and the team threaten Booking.com with legal action over withheld payouts. ABOUT THE SHOW  Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business in an entertaining account of the highs and lows of the hospitality indus...

EPISODE 8  In Episode 8 the team respond to a fire evacuation event at The Madison Hotel, they try to make sense of Airbnb policy on service animals and Caroline makes plans for Jenson Button to cut the ribbon at the opening of Eton House Hotel. ABOUT THE SHOW  Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business in an entertain...

EPISODE 7  In Episode 7 Caroline gets emotional about leaving her teaching job after 21 years, Mark is looking at a new guest communication and support ticketing system to meet the needs of the new-look team at Gateway Accommodation, Kim is confused about how guests manage to leave their dentures behind and the search for a plumber at Eton House Hotel continues!  ABOUT THE SHOW  Mar...

Welcome to Episode 6 of The Secret Serviced Podcast coming to you all the way from sunny Spain! Mark and Caroline enjoy a food tour of Valencia with the marvellous Vivi from @indulgespain giving them lots of fresh enthusiasm and ideas for their own experiences project back in the UK. They are hit with something unexpected as they prepare their planning application for the new hotel and the team se...

Join Mark and Caroline for another instalment of The Secret Serviced Podcast. Just when it looked like things were all going to plan with the new hotel development - the plumber goes AWOL! And yet another gremlin emerges in the form of a planning permission curve ball to say nothing of the ghost that just wants a good scrub! Kim is back to help with listener questions and Mark and Caroline tell us...

Welcome to Episode 4 of The Secret Serviced Podcast. It's been a tough week. Mark and Caroline face a court summons and the crazy summer guests are out in force! Danielle is back for another roll of Review Roulette - what will she have in store this time! Please like, follow and subscribe and also come and give us a follow over on Instagram @secretservicedpodcast We would love to hear from you - s...

Welcome to Episode 3 of The Secret Serviced Podcast. Join Mark and Caroline has they recount the first night spent in their very own haunted hotel and a very pleasant day eating jam and chocolate in the forest! Ep 3 also sees the launch of Better Call Kim in which the team tackle access for the oldies and hot tubs! Please like, follow and subscribe and also come and give us a follow over on Instag...

Welcome to Episode 2 of The Secret Serviced Podcast. Find out if Mark and Caroline finally got shot of the squatter in their new hotel and did they manage to get that pesky zero-valuation over-turned for their luxury holiday-let in the New Forest??  They also spin the wheel for the first time on Review Roulette. Listen to Danielle make them both squirm as she reminds them of the worst guest r...

Join Mark and Caroline in this very first episode of The Secret Serviced Podcast as they tell you what they’ve been up to this week including dealing with a squatter at their new hotel and getting a zero valuation on one of their biggest projects as well as a preview of what you can expect in upcoming episodes including Review Roulette and Better Call Kim.  Please like, follow and subscribe a...

Welcome to The Secret Serviced Podcast.. the podcast all about the inner workings of a hospitality business! Mark and Caroline Winship launched their serviced accommodation business just before COVID struck but through all of the challenges that the last few years have thrown at the hospitality business they have managed to grow their business and they now operate serviced apartments, holiday rent...