The Secret Sauce of Outsourcing

I recently had an episode about hiring Filipino workers that are students . I got an interesting response about this from Brett. Brett's OFS is a student, and he found a way to make things work. Want to know how he did it? That's what we'll talk about in this episode. ----------- You've thought about hiring an OFS, but you have questions. Here are the answers. ===> https://www.ofsguide.com/

In the last six episodes, I've talked about mindless work from your OFS: what's causing the problem and the solutions my OFS team proposed. Today, I will talk about things I have done that improved the quality of work. --------- You've thought about hiring an OFS, but you have questions. Here are the answers. ===> https://www.ofsguide.com/

In the past five episodes, I've been talking about why your OFS works mindlessly. Today, let's start talking about the solutions. Here are some of the solutions my OFS team has recommended. A lot of them have to do with decreasing the Power Distance Index . ---------- You've thought about hiring an OFS, but you have questions. Here are the answers. ===> https://www.ofsguide.com/

One of the answers that surprised me when I asked my OFS team why they sometimes work mindlessly is family culture. They care about the work when the company culture makes them feel cared for. What does this mean, and what can you do to make your company culture a more caring environment? Let's talk about that in this episode.

This is the 4th episode in the series about why your OFS will sometimes work mindlessly.  Sometimes, it's just laziness. Maybe the work is too easy, which lends itself to laziness. Perhaps your OFS has become too comfortable with their tasks, and it is easier to check out mentally. Let's talk about it in this episode.

We're still talking about why your OFS sometimes works mindlessly. It's the 3rd in the series.  Today, we'll talk about why your worker will prioritize quantity over quality.  It's something a lot of us may have encouraged in how we manage our OFS. Let's look into what we can do to fix that so our Filipino workers can prioritize quality work.

This is the 2nd episode in a series about why your OFS sometimes works mindlessly. Today, I'm going to talk about the Power Distance Index. It's a measure of how much a culture respects authority. The Philippines is identified as one of those countries where the Power Distance Index is really high. In a way, this has contributed to your OFS doing mindless work.

I've talked about mindless work in the previous episode . This is the first in a series of what causes your OFS (online Filipino specialist) to work mindlessly. The number 1 cause is fear. Fear has an interesting effect on Filipino workers. They react differently to it. How do they react? That's what we'll be talking about in this episode.

I've talked about when my OFS uploaded a bad video numerous times. I wanted to understand why this happened. Why do my OFS sometimes work mindlessly? So I sent a newsletter about it, and I got a bunch of responses. It turns out I'm not the only one going through this. So let's talk about it. ---------- You’ve thought about hiring an OFS but you have questions. Here are the answers. ===> https:/...

I got an email from Brian asking how you can find online Filipino specialists with technical skills. This is a common question and finding these people isn't actually that hard. Want to know how I find OFS with technical skills? I'll share in this episode. ----------- You’ve thought about hiring an OFS but you have questions. Here are the answers. ===> https://www.ofsguide.com/

Getting poor work from my team is one of the pitfalls of turning over everything to my OFS team. I wasn't sure how to fix this until I put a quality assurance person in place to go over everything before it gets to me. That was over a month ago. Having a quality assurance process made things a lot better. How much better? That's what I'll be talking about in this episode. ------- You’ve thought ab...

Ruben isn't new to outsourcing. He's been hiring virtual assistants since 2014 but he still found a way to improve how he hires Filipino workers with OneVAAway.com . How did the One VA Away challenge make it easier for him to find more OFS? That's what we'll be talking about in this video. ----------- You’ve thought about hiring an OFS but you have questions. Here are the answers. ===> https://...

Do you want to see projects completed? Do you want your OFS's work to improve continuously? You need to set SMART expectations. Yes, they're related to SMART goals. Want to know how they work together? I'll explain in this episode. ------------ You’ve thought about hiring an OFS but you have questions. Here are the answers. ===> https://www.ofsguide.com/

I have a lot of talented people in my life. I'm consistently surprised by the talent of the people around me. There's a lot of talent I see in other people that I don't possess.  I'm not alone in this. I get emails every day from people who are surprised to find a lot of talent in the Philippines. Let's talk about that.

Today, I found out that many Filipinos have more than one phone number. They do this to stay connected wherever they are. Also, for many OFS, it helps ensure that they're always online. It's interesting how and why this came to be. That's what we'll be talking about in this episode. ---------- Want to know the answers to the 9 biggest questions most people have about hiring an online Filpino speci...

The great thing about Filipinos is that they're incredibly loyal. Usually, if you hire an OFS, turnover is not an issue. But what if your business is experiencing a high turnover with your OFS team? What's wrong? And what can you do to fix it? Let's talk about that in this episode.

I'm often accused of being too nice to my OFS. Because of that, people ask me, what do you do to make sure they don't take advantage of you? I'm reminded of this because I got this email from Desi. She's a really nice boss, but it seems like her Filipino worker is taking advantage of her, and she's asking me what she should do. Let's talk about it in this episode.

It feels like there's a holiday every week in the Philippines. On February 25, there's the EDSA Revolution anniversary, which is a special non-working holiday. It commemorates the peaceful revolution that happened in the country in 1986. Most of your OFS will likely work that day. But some might not be able to. Want to know why? I'll explain in this episode.

In the Philippines, there are two official languages: Filipino and English. But did you know that not all Filipinos are fluent in Filipino? You may find more Filipinos who speak and write in English than in Filipino. Want to know why this is? Let's talk about it in this episode. ---------- Want to know the answers to the 9 biggest questions most people have about hiring an online Filpino specialis...

I've been running and managing Onlinejobs.ph for the longest time. It's been really good. But lately, I'm starting to see that I need help with this. I needed an operations manager. So I gave the position to the first virtual assistant I hired, Joven. Why did I give him the job? What makes him uniquely qualified to do this? Let me explain in this episode.

In the Philippines, a college education is vital. If you're going to school full-time, it's practically a full-time job. At Onlinejobs.ph , we have people in our database who are still enrolled in college. A lot of them are really talented. But whether they can balance school and work is another thing. So, should you hire a student? Let's talk about this right now. ----------- You’ve thought about...

I love getting tips from other employers.  I got this tip from Vin Carrano when he responded to my email about using LastPass. He uses virtual cards when making payments.  His OFS makes the payments so he can get that job off his plate. But using the virtual card gives him control over how much his OFS can spend and where they use the card. Isn't this a fantastic tip! Let's talk about it...

Did you know that the Philippines has two official languages: Filipino AND English.  English is so ingrained in their everyday life. Many street signs are in English. News, legal documents, government transactions, many are in English. They're so used to English that some Filipinos sometimes find it harder to speak Filipino.  Want to know why this is happening? Let's talk about it in thi...

If you've already given up on your New Year's Resolution's don't be discouraged. You don't need to wait for some magic number to start making changes in your life and business.  You can start making those changes now. It's neither too late nor too early to do this. We start by setting SMART goals. What are SMART goals? Let's talk about that in this episode.

I'm not a holiday guy or a celebration guy. However, this podcast isn't really about Valentine's Day. But I got this interesting email from my OFS about the love and courtship traditions in the Philippines. I want to share with you what she wrote in this episode.