The Savvy Adjuster Podcast

Host Chris Nichols is joined in this episode of Alpine Intel’s The Savvy Adjuster Podcast by Senior National Fire Experts (NFE) Account Executive Kathleen Riley and NFE Fire Operations Manager John Hill to talk about how insurance adjusters and certified fire investigators conduct their respective investigations. Find out what each party should look for as well as how information the investigator...

In this special edition of The Savvy Adjuster Podcast, host Chris Nichols is joined by Ema Roloff, cofounder of Roloff Consulting. Using her years of experience influencing the digital transformation of the insurance industry, Ema answers pressing questions about the future of AI for claims processing as technology grows and changes. Find out how carriers can combine these developments with a huma...

Alpine Intel Technical Education Manager Jay Dykstra once again joins host Whitney Boles to discuss some of the more technical aspects of solar equipment. They talk more in-depth about why the often-claimed phrase “solar panels” doesn’t begin to cover the different parts of the equipment you might see in claims – as well the experience that kickstarted Jay’s solar interest. Additional Resources Ab...

Host Whitney Boles is joined in this episode of Alpine Intel’s The Savvy Adjuster Podcast by Alpine Intel Technical Education Manager Jay Dykstra and Donan Senior Forensic Engineer Gary Woodall to talk about solar equipment that appears in property insurance claims. Find out the difference between solar panels and solar arrays, what questions to ask when you’re handling a solar equipment claim, an...

CAT claims put a lot of strain on policyholders, insurance professionals, and property assessors, but there are ways to make life a little easier in stressful times. Alpine Intel Technical Education Trainer Kevin Huelsman and Donan Principal Engineer John Miller are back with The Savvy Adjuster Podcast host Chris Nichols to share five things adjusters can do to reduce stress and keep things moving...

In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Chris Nichols discusses CAT property claims and assessments with Alpine Intel Technical Education Trainer Kevin Huelsman and Donan Principal Engineer John Miller. What qualifies as a catastrophe, and who defines it? How can carriers make sure they’re ready to handle the claim volume that comes with these events – and that their ass...

In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Whitney Boles is joined by National Fire Experts Fire Operations Manager John Hill and Senior Auto Account Executive Joe Cosgrove to talk about vehicle fires. They cover technology adjusters may see their experts use in these claims, which questions are important to ask, what fire investigators look for onsite, special consideratio...

A lot of the work to effectively handle large loss fire claims comes before the fire has even occurred by putting a process in place. Lead Fire Investigators Shawn Williams and Jim Sielehr from National Fire Experts once again join host Chris Nichols to share some tips insurance professionals can use to make a plan of action that helps these complex claims proceed efficiently, including lining up...

In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Chris Nichols speaks with Lead Fire Investigators Shawn Williams and Jim Sielehr from National Fire Experts. They discuss the unique considerations of a large loss fire, how other parties factor into the process, and how adjusters can ensure they’re picking an assessment partner who’s prepared to handle the complexities of these cl...

In this episode of Alpine Intel’s The Savvy Adjuster Podcast, Donan Principal Forensic Engineer Marvin Aikens and HVACi Field Operations Manager Joe Brinlee bring their expertise to a follow-up conversation about collateral indicators with host Whitney Boles. After a quick recap of hail, they discuss how other weather phenomena like wind and flooding can impact collaterals. Listen to learn why acc...

In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Whitney Boles is joined by Donan Principal Forensic Engineer Marvin Aikens and HVACi Field Operations Manager Joe Brinlee. They explain why inspecting collateral indicators is important to hail assessments of roofs, structures, and HVAC equipment; the difference between cosmetic impacts and functional hail damage; and when adjuster...

So you need an inspection to determine if your claim’s product loss has subrogation potential. Following up on their rundown of how carriers can benefit from identifying subro. David Riggs, Chief Operations Officer for Engineering, Fire Investigations, and CTL; and Professional Engineer Adrian France once again chat with host Chris Nichols – this time to outline the process for adjusters from firs...

In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Chris Nichols speaks with David Riggs, Chief Operations Officer for Engineering, Fire Investigations, and CTL; and Professional Engineer Adrian France. They delve into the importance of identifying subrogation potential, common plumbing losses seen in the Component Testing Lab (CTL), what the experts look for to determine if the fa...

Many indicators of damages to HVAC systems can be found via visual inspection. Following up on their discussion about various weather-related perils in episode 3, Alpine Intel’s Technical Director Curt VanNess and Technical Field Manager Chris Molnar join host Whitney Boles once again for a brief look at other causes of loss that evidence surrounding these systems may indicate. Additional Resource...

The Savvy Adjuster Podcast host Whitney Boles speaks with Alpine Intel’s Technical Director Curt VanNess and Technical Field Manager Chris Molnar about HVAC equipment and their experiences with HVACi and beyond. They discuss the fundamentals of common HVAC systems and how adjusters can address claims that include them in the face of changes in climate, codes, and technology. Discussed in this Epis...

Evidence of winds strong enough to damage shingles goes beyond the roof. In this mini episode, Chris follows up with Kevin Huelsman and Gary Ellis about collateral indicators, weather data, and other evidence the experts look at to verify claimed wind damage. Additional Resources About Alpine Intel: https://bit.ly/4boaL7M Alpine Intel Resource Page: https://bit.ly/4buIGvz Additional Wind and Roofi...

The Savvy Adjuster Podcast Host Chris Nichols speaks with Alpine Intel’s Technical Education Trainer Kevin Huelsman and Donan Engineering Professional Engineer Gary Ellis about the big questions surrounding wind damage to asphalt shingle roofs, including evidence of wind damage, variables influencing shingle lifespan, other common causes of loss, and why an assessment by an expert can help adjuste...