The Retail Podcast

🎙️ Podcast Title (Apple & Spotify)  NRF APAC 2025: Day 1 Highlights with Ryf Quail & Guests 🎧 Podcast Episode Description  Kicking off Day 1 of NRF APAC 2025 in Singapore, Alex is joined by Ryf Quail, Managing Director and co-host of Five Things Friday, for a fast-paced walk-through of the opening highlights. Fresh off the ribbon-cutting, Ryf shares his first impressions, the emotional en...

Recorded live at NRF APAC 2025, this short soundbite features Panchalee Weeratammawat, Chief People Officer of Central Retail. With nearly 80,000 employees across Thailand, Vietnam, and Italy, Panchalee shares what’s top of mind for retail leaders in Asia today. Key Highlights: Why employee happiness drives customer loyalty Retail’s evolving role: from reactive to behavior-shaping What stood out o...

Welcome to a special APAC edition of Five Things Friday from The Retail Podcast. This week, host Alex is on the cusp of two retail mega-events: Shoptalk Europe and NRF APAC in Singapore. With Laura under the weather, we’re joined by special guest Reef Quail, Managing Director at NRF APAC, for a candid, front-line take on the pulse of Asian retail. In this episode: How Asia-Pacific is rewriting ret...

The pace of retail transformation hasnever been faster—and Microsoft is at the heart of it.   In this exclusive interview, Alex fromThe Retail Podcast sits down with Keith Mercier , Vice President ofWorldwide Retail & Consumer Goods at Microsoft. They explore: ·How generative AI and copilots are reshaping the frontlineexperience ·The myth of data readiness—and how to get unstuck frompilot purg...

In this special “Five Things Friday: APAC Edition,” Alex from The Retail Podcast and Laura from Neat sit down with Ryf Quail, Managing Director of NRF APAC, to unpack the biggest trends shaping retail in Asia-Pacific ahead of NRF APAC in Singapore.🎙️ Topics covered: Ryf’s top insights for APAC retail leaders Digital transformation: AI, 5G, and cloud Shopify Editions: Key updates, global e-commerce...

In this powerhouse episode of The Retail Podcast, Alex sits down with Ben Miller, VP of Content at Shoptalk, to unpack what’s really shaping the future of global retail. From rising pressure on operational efficiency to the explosive growth of retail media and AI-powered discovery, this conversation goes deep into: How leaders are navigating uncertainty Why in-store tech investment is skyrocketing...

In this episode of Five Things Friday , Alex and Laura break down the strategies, trends, and tensions shaping the retail landscape. Fresh from the World Retail Congress in London, Alex shares how Morrisons is rebuilding trust with a simple but powerful 5-5-5 framework. Laura brings sharp insights from Australia, highlighting Shein’s explosive $12B sales surge and what it means for domestic retail...

Welcome to Five Things Friday—your new weekly dose of insights, hosted by Laura & Alex from The Retail Podcast! In this debut episode, we explore: - 🌟 Luxury Wellness Clubs: How Sunday Sporting Club is reshaping social gatherings through fitness and meaningful connections. - 🛍️ World Retail Congress 2025: A sneak peek at next week's event in London, highlighting innovative store tours at...

Join Alex on The Retail Podcast as he speaks with Andrew Doyle, VP of Frontline Workers at Jabra , about how cutting-edge audio technology and AI are revolutionizing frontline communication in retail. Discover how Jabra enhances productivity, customer engagement, and employee satisfaction by enabling crystal-clear audio interactions and seamless integration with AI-driven applications. Andrew expl...

Returns are costing retailers nearly $900 billion annually—and the problem is accelerating. In this episode, Sender Shamiss, CEO and co-founder of ReturnPro, joins The Retail Podcast to expose the operational chaos, financial impact, and future-facing solutions around retail returns. We explore why returns are no longer a back-office issue—but a strategic lever that can drive or destroy margin. Fr...

Step backstage at the NRF APAC Big Show 2025 with Ryf Quail , Managing Director at Comexposium, as he reveals the powerful growth, strategic decisions, and transformative experiences shaping retail across Asia-Pacific. Ryf shares candid reflections from NRF APAC 2024, dives into what's driving the 2025 agenda, and highlights unique regional retail trends—from lightning-fast delivery revolutions in...

Didier Mattalia , co-founder and CEO of Trust-Place , joins Alex on The Retail Podcast to explore how digital passports transform traceability and customer relationships post-purchase. Discover how luxury and premium brands across fashion, home furnishings, electronics, and mobility are leveraging digital passports to authenticate products, engage customers, and meet upcoming EU regulations on pro...

Global expansion means speaking your customers’ language, not just translating words but capturing your brand’s unique voice. Bryan Murphy, CEO of Smartling, joins The Retail Podcast to unpack how AI-driven localization transforms content strategy, boosts global SEO, and dramatically reduces costs and complexity. Learn why automated, on-brand translation isn’t just an option; it’s essential for bu...

In this episode, David Gomez Cardona steps into the studio to discuss his global journey in e-commerce, logistics, and digital transformation. He highlights how Kingfisher—parent company of B&Q, Castorama, Brico Dépôt, and Screwfix, continues to strengthen its omnichannel approach. David describes the evolution of customer expectations, from ultra-rapid delivery for urgent DIY fixes to a longe...

Matt Bradley , Founder and Director of the Retail Technology Show, joins Alex to share the behind-the-scenes story of growing one of the UK’s leading retail events. Discover why Matt believes retail gatherings must go beyond exhibitions—they should entertain, educate, and inspire. He reveals the strategic move to London’s Excel Centre, the decision behind the show’s carnival theme, and the extraor...

Richard Fisher, part of Holland & Barrett’s design team, joins Alex from The Retail Podcast to explore a new era of store design. They discuss how to infuse “showbiz and punk” energy into store layouts, the crucial role of community spaces, and what it takes to make every visit memorable. Richard reveals why Cardiff’s upcoming massive refit could reshape wellness retail, and how global custome...

Join Alex from The Retail Podcast in conversation with M ark Wheeler (Storyblok) and Jason Hoolsema (CIO, NRF) on how a headless CMS revolutionized one of the world’s largest retail shows—enabling rapid content creation, seamless personalization, and a better experience for attendees. Description In this special episode of The Retail Podcast, host Alex sits down with two industry experts shaping d...

💡 Can scent trick your brain into tasting flavors? In this special Shoptalk Europe partnership episode of The Retail Podcast , Lena Jüngst , Co-Founder & Co-Inventor of air up® , shares how neuroscience, innovation, and product design are revolutionizing hydration. Lena will also be at Shoptalk Europe in Barcelona (June 2-4, 2024)! 📢 Don’t miss Shoptalk Europe 2024! Ticket prices increase at...

📢 AI is transforming retail from supply chain to customer experience. In this episode, Jane Cheung, Global Research Leader at IBM, shares insights from a study of 5,000 executives on how AI is being embedded across retail operations. 00:00 - Welcome & Introduction   02:15 - AI Investment Trends in Retail   05:30 - AI’s Impact on Supply Chain & Operations   09:45 - AI in Customer Experienc...

Join us for a conversation with Michelle Evans, Global Lead for Retail and Digital Consumer Insights at Euromonitor, as she reveals the top five digital trends that will transform retail in 2025. In this episode, Michelle discusses:   • Rebuilding Consumer Trust: The shift toward micro and nano influencers and the role of social media in establishing credibility.  • Shopification of Social Media:...

In this episode, Keith Nealon, CEO of Bazaarvoice, dives into how brands can leverage user-generated content (UGC) and artificial intelligence (AI) to boost consumer trust and drive retail success. Discover how sustainability, ethical practices, and innovative AI tools are reshaping the consumer journey—from product discovery to purchase. Tune in for actionable insights, key data points, and a dee...

Discover how generative AI is revolutionizing retail. NVIDIA’s Azita Martin    Vice President and GM of AI for Retail, CPG and QSR Director of AI & Cynthia Countouris , NVIDIA’s director of product marketing for retail discuss multimodal AI, virtual shopping assistants, and supply chain optimization. Learn how businesses are leveraging AI to boost productivity, enhance customer experiences, an...

Get an insider look at Shoptalk 2025 with Sophie Wawro, Global President of Shoptalk , and Joe Laszlo, Head of Content US. Discover how this year’s groundbreaking initiatives—The New Market and Shoptalk LUXE—are redefining retail. Learn about the attention economy, luxury retail trends, and what’s shaping the future of customer engagement. 📌 Highlights: The New Market: Retail media and the attent...

Join us as we dive into Tesco’s groundbreaking supply chain solution, Transcend, with CEO Oliver Ward. Discover how data-driven tools, streamlined operations, and customer-centric strategies are reshaping retail globally. Learn how retailers can scale online operations, optimize fulfillment, and stay competitive in today’s evolving market.

In a rapidly evolving business landscape, supply chains are facing unprecedented challenges. The transformation is not only driven by technological advancements but also by the need to adapt to shifting global dynamics. In this article, we'll discuss the critical factors that are shaping the future of supply chains and how organizations can thrive in this new era. Adapting to Skill Shifts : As Dou...