The Restoration & Remediation Ask the Expert Podcast

Join Blue Kangaroo Packoutz on this episode of Ask The Expert and learn more about large loss contents restoration strategies, including tirage, documentation, scaling and client communication. This episode is brought to you by:

Learn about Violand’s Business Planning Retreats with Tim Hull on this episode of Ask The Expert. He shares how restoration and cleaning business can build strategic plans, align their teams and drive growth at both events in Ohio and Florida.

Jorge and Michelle Gutierrez of SERVPRO share how culture, community and resilience help them win Franchise of the Year and a build a legacy in the restoration industry.

Sonny Ahuja shares how AI-powered tools and smart Google Ad strategies help restoration professionals capture leads, save time and grow their business. 

 Scott Gines, Lead Developer for JobSight, shares how in-house development and restoration experience combine and create a smarter, simpler software for contractors.

Patrick Workman shares how he rebuilt his life after facing adversity, he founded Rock Bottom Recovery & Restoration and works to empower others through restoration work.

John Tovar of ServiceMaster Restore shares key strategies for scaling your restoration business and empowering veterans.

Josh Ehmke shares his expert insights on water damage claim denials, AOB, documentation and how contractors can navigate insurance challenges and protect their scope.

Nick Hindle, CIO of PuroSystems/PuroClean, discusses open APIs, AI innovation and the importance of voluntary standards in building a smarter, more connected restoration industry.

Ladder Award winner Caleb Parrotte shares his journey in restoration, leadership lessons, how community and purpose fuel his success and much more.

Jessica Loveless of SERPVRO shares her insights on contents restoration, from estimating and packouts to fire damage and beyond.

Jordan Frady of First Onsite discusses how important it is to lead with empathy, safety and purpose in biohazard remediation. You restore more than the space; you restore dignity and hope for those in need.

Certified Safety Professional Barry Rice joins host, Kayla McGowan, to discuss contractor safety, OSHA compliance and much more.

Leighton Healey of KnowHow shares how AI tools can help improve your cash flow, streamline operations and empower your teams to thrive in a tough market. This episode is brought to you by:

DocuSketch’s Todd Sangid discusses survey findings on insurance knowledge, trust gaps and how technology can help improve claims transparency and customer education.

Jeff Milligan of Prism Specialties shares his expert insights on contents restoration, blending technical precision with empathy to deliver meaningful and impactful results.

Crystal Williams of Lemon Seed Marketing shares branding tips for restoration professionals, including authenticity, local engagement and common marketing mistakes to avoid.

JobSight CEO Lindsay Bunker shares her expert insights on transparency, KPIs and technology-driven job management for restoration contractors in this episode of Ask The Expert.

Stefan Figley joins Ask The Expert to discuss Texas’ flood recovery, emotional impact and the future of best practices for restoration professionals nationwide. 

R&R’s annual Technician Award, sponsored by Violand Management Associates, is now accepting nominations to honor the industry’s frontline professionals. In this episode of Ask the Expert, we talk with Jeff Jones of Violand Management about what this award means to the organization and what it means to the industry. This episode is brought to you by:

Restoration professional Clay Hernandez explains proper use of disinfectants, EPA label rules and post-remediation testing in this expert-led episode of Ask The Expert.

RIA President Jeff Moore and Past President Ben Looper join Ask The Expert to share updates on the Cost of Doing Business Survey, TPA Scorecard and more.

Jeff Jones shares his insights on fentanyl, human decomposition and forensic restoration ahead of his presentations at The Experience Convention and Trade Show.

In this episode of Ask The Expert, Alexus Neidert of Thomasville Restoration shares insights on brand-building, company culture, and preparing the next generation of leaders in the restoration industry.

Learn about the operational differences between franchises and independent businesses with Danessa Itaya, President of Bio-One®, she shares insights, real world examples and the value of franchise support systems.