The Restoration Playbook Podcast

In an industry as demanding as restoration, keeping your team in sync is crucial. But how do you do it? Join us as we talk to Spencer Hicks from CORE by KHI Restoration about creating a culture of open communication, developing internal champions, and paving the way for internal growth and success. Want to connect with Spencer? Find him on LinkedIn here: https://www.linkedin.com/in/spencer-h... Fi...

How do restoration companies attract and retain young workers? This question is the #1 issue keeping leaders up at night, so we got to work answering it. In this episode of the Restoration Playbook Podcast, we sat down with Leighton Healey, CEO of KnowHow, to discuss KnowHow’s new book "Winning With Workers". Leighton is a renowned keynote speaker, workforce expert and the Co-Author of Winning wit...

In this episode we were joined by Chuck Lane, Vice President of Learning and Development at BluSky Restoration Contractors, and delve into the transformative power of investing in people, ensuring they not only survive but thrive in the restoration landscape. Tackling pressing issues like generational challenges in technology adoption, the immense value of mentorship, and the role of career develo...

In this episode, we had the pleasure of talking with Mike Allred, Director of CAT at Royal Plus and a seasoned veteran in the disaster restoration industry, particularly in areas prone to hurricanes. With an emphasis on building strong relationships, ensuring financial readiness, and the importance of meticulous documentation, this episode provides a wealth of knowledge for anyone looking to deepe...

In this episode of the Restoration Playbook Podcast, we hear from Bess Leiti, the owner of Seaside Restoration, about the company's unwavering commitment to providing exceptional restoration services to their clients and the community. Bess emphasizes the importance of communication, empathy, and building relationships during difficult times. Their dedication to excellence has earned them a 5-star...

In this episode of the podcast, we talk with Mike Mooney from Disaster Response Idaho about the importance of building team camaraderie and creating a company culture that values empathy and accountability. Mike shares his experiences with building a team that cares for one another, and how this has helped his company succeed in a challenging industry. He also offers valuable advice for other rest...

As ATI Restoration has scaled to dozens of locations and 1000s of employees, they've retained their family emphasis by continuing to prioritize the well-being and growth of their employees. In this episode, we explore how they've done it and why it's so important to their continued success.

In this episode of The Restoration Playbook Podcast by KnowHow, host Paul Silliman sits down with Shawn Folks and Marcie Richardson discuss how Guarantee Restoration builds their company culture through community service. As a leader in their industry and a community service leader in the markets they operate in, Guarantee Restoration has found that providing staff with fulfilling, meaningful work...

Paul's Step-by-step Day 1 Water Mitigation Guide: http://tryknowhow.com/podcast1 How do you ensure your technicians are constantly levelling up their skillset in such a fast paced and chaotic industry? In this episode of The Restoration Playbook Podcast, host Paul Silliman speaks with John Savin, Mitigation Manager at Graystone Restoration, about their innovative training program, Mitigation Monda...

Paul's Step-by-Step Water Mitigation Day 1 Process ➡️ https://tryknowhow.com/podcast1 There are many ways to build employee loyalty, but one road that’s less traveled is to invest heavily into brand. It might seem counterintuitive, but Alexus Neidert and Andy Amrhein from Thomasville Restoration can tell you first hand, it can have a huge impact on employee morale. In this episode of The Restorati...