The Remarkable CEO for Chiropractors

00:37 – Dr. Pete and Dr. Stephen break down the importance of goal resetting and how to respond to difficult challenges posed during these trying times  09:39 – Dr. Pete and Dr. Stephen take a break to promote The Remarkable Practice Conversion Immersion virtual events  12:38 – Dr. Pete and Dr. Stephen provide strategies and frameworks for growth and goalsetting  17:16 – The importance of returnin...

00:39 – Dr. Pete and Dr. Stephen shift their discussion to Navigating Transitions throughout The Phoenix Plan  08:33 – Dr. Pete and Dr. Stephen take a break to promote The Remarkable Practice Conversion Immersion virtual events  11:28 – Analyzing the Four Transitions  15:27 – Dr. Pete and Dr. Stephen take a moment to promote Chiro Match Makers 16:10 – Understanding the stages of planning, preparin...

00:37 – Dr. Pete and Dr. Stephen pivot to what’s important next: Creating Your Patient Reactivation Plan  10:19 – The Three C’s System and the value of creating an MIA Report  14:19 – Dr. Pete and Dr. Stephen take a break to promote Chiro Match Makers 16:58 – Planning your outreach and communication to patients who are missing-in-action  19:58 – Next steps to focus on to reactivate previously acti...

00:37 – Dr. Pete and Dr. Stephen continue their discussion on The Phoenix Plan by discussing Phase 3: Mobilization  04:41 – What business leaders can do for their community during this crisis  09:15 – Dr. Pete and Dr. Stephen take a break to promote The Remarkable Practice Attraction Immersion event this April 2020 11:37 – Coming out of this crisis with a plan of certainty  17:17 – Dr. Pete and Dr...

00:37 – Dr. Pete and Dr. Stephen continue their discussion on The Phoenix Plan by discussing Phase 2: Reactivation  04:38 – Reactivating the missing-in-action (MIA) and previously active patients  08:36 – Dr. Pete and Dr. Stephen take a break to promote The Remarkable Practice Attraction Immersion event this April 2020 10:59 – The four reasons previously active patients no longer come in for care ...

00:49 – Dr. Pete and Dr. Stephen introduce today’s topic, The Phoenix Plan  11:27 – Dr. Pete and Dr. Stephen take a break to promote The Remarkable Practice Attraction Immersion event this April 2020 13:48 – The three phases of The Phoenix Plan  26:39 – Dr. Pete and Dr. Stephen take a break to promote Chiro Match Makers  29:00 – The stages of value  33:56 – The three levels of healthcare  39:46 –...

00:37 – Dr. Pete and Dr. Stephen recap the Ten Steps of Mastering Delegation  03:36 – Step Ei2ght: Metrics, tracking, and reporting systems  08:09 – Identifying the metrics that matter  12:07 – Dr. Pete and Dr. Stephen take a break to promote The Remarkable Practice Attraction Immersion this April 2020  13:56 – Step Nine: Establish meeting rhythms  22:01 – Step Ten: Assess, repeat, or pivot  EPISO...

00:38 – Dr. Pete and Dr. Stephen welcome to the podcast Dr. Nick Silveri to break down the impact of the recently passed CARES Act  06:05 – Eligibility  07:04 – What lenders will be looking for and the timeline for small businesses to act on this  14:01 – How much money small business owners can borrow 18:15 – Navigating through this unprecedented crisis as a small business owner  22:06 – Dr. Pete...

00:37 – Dr. Pete and Dr. Stephen speak to the ongoing Coronavirus pandemic and how to approach times of uncertainty as a CEO or small business owner 03:59 – Ten Things You Should Be Doing Right Now as a CEO  07:52 – One: Identify what is most important right now  11:42 – Dr. Pete and Dr. Stephen take a break to provide an update on The Remarkable Practice Attraction Immersion this April 2020  14:1...

00:37 – Dr. Pete and Dr. Stephen introduce today’s topic, Delegation, Part 2 02:56 – Dr. Stephen recaps the first four steps of the Ten Steps of Mastering Delegation 07:12 – Dr. Pete and Dr. Stephen take a break to promote The Remarkable Practice Attraction Immersion this April 2020 10:32 – Step Five: Set expectations and agreements 16:36 – Step Six: Incentivize with rewards and consequences 23:18...

00:37 – Dr. Pete and Dr. Stephen introduce today’s topic, Delegation, Part 1  08:28 – Ten Steps of Mastering Delegation  13:10 – Dr. Pete and Dr. Stephen take a break to promote The Remarkable Practice Attraction Immersion this April 2020 15:27 – The importance of giving up visibility and control in order to delegate effectively  19:02 – Scalability and growth  20:56 – Dr. Pete and Dr. Stephen tak...

00:38 – Dr. Pete and Dr. Stephen introduce today’s topic, Expectations & Agreement, Part 2  04:36 – The ‘break out’ and ‘break in’ process of acquiring and retaining patients and clients  07:58 – The importance of alignment and setting expectations and agreements with your patients  11:01 – Problem, Goal, Path, Plan  14:43 – The Three Patient Goals  17:15 – Breaking In  21:17 – How transparent exp...

00:39 – Dr. Pete and Dr. Stephen introduce today’s topic, Expectations & Agreement  04:10 – The importance of commitment and accountability  06:25 – The five stages of onboarding a new hire on your team  09:22 – Setting expectations during the hiring process  14:01 – The football analogy  15:20 – The importance of having honest and open discussions during new hire orientation  17:49 – The multi-fa...

00:38 – Dr. Pete and Dr. Stephen read some listener reviews and testimonials  05:56 – The importance of documenting testimonials  07:53 – Dr. Pete and Dr. Stephen introduce today’s topic, Collections  13:28 – What you should actually be measuring in your business or practice  18:40 – Breaking down marketing and payroll costs   25:36 – Strategies for capturing these critical metrics  29:26 – The im...

00:37 – Dr. Pete and Dr. Stephen introduce today’s topic, Retention  06:32 – Defining metrics such as PVA, or patient visit average  11:19 – The definition of an ‘active patient’  15:15 – The importance of tracking and measuring compliance as a key performance indictor  18:50 – Establishing a bar of compliance for patients  20:57 – Other retention statistics to keep in mind  EPISODE QUOTES “Retent...

00:45 – Dr. Pete and Dr. Stephen recap the topics they’ve covered in this series, read listener reviews and provide a great troubleshooting tool 05:46 – Dr. Pete and Dr. Stephen encourage listeners to attend their upcoming events 08:51 – Introducing today’s topic, Conversion 14:47 – The importance of taking responsibility for our conversion outcomes 17:55 – The 20/60/20 Rule 19:54 – Defining what...

02:48 – Dr. Pete and Dr. Stephen introduce today’s topic, You Don’t Get What You Want, You Get What You Measure  06:06 – The four domains of your practice: attraction, conversion, retention and collections 09:52 – The difference between a lag measure and a leading measure  16:18 – Dr. Pete provides an example of an internal process-driven activity leading to the outcomes you’re looking for  23:23...

01:33 – Dr. Pete and Dr. Stephen discuss the importance of being present  06:10 – Dr. Pete talks about a recent transformation he has integrated into his daily routine  13:37 – Progression, not perfection  16:10 – The power of being  18:11 – The spiritual transformation of becoming a CEO  19:15 – Dr. Stephen provides key takeaways from today’s episode  EPISODE QUOTES “A big part of my journey is d...

00:44 – Dr. Pete and Dr. Stephen discuss the importance of having vision in 2020 03:22 – Dr. Pete poses a question to reflect upon pertaining to focus and clarity  07:45 – Introducing today’s topic, Four Ways CEOs Approach a New Year  10:15 – Assessing and reassessing as a CEO  18:18 – The importance of planning and preparation  EPISODE QUOTES “I’m gonna challenge you and I’m gonna ask you to writ...

00:46 – Introducing today’s topic, What Is Your Theme This Year?  02:45 – Dr. Pete talks about the importance of accountability  04:39 – Dr. Pete and Dr. Stephen look back on their themes from prior years  16:24 – How Dr. Pete devises his word and themes for the year 21:26 – Dr. Pete’s theme for 2020  23:40 – The football analogy  25:52 – Dr. Stephen’s theme for 2020  EPISODE QUOTES “Focus is what...

00:44 – Introducing today’s guest, Dr. Mark Mouw 05:19 – Dr. Mark’s journey from launching to scaling his business 10:27 – The importance of having systems, the right people, and training 15:27 – Why training is key 17:31 – Mark speaks to the transformation from owner-operator to CEO 23:31 – The importance of leadership 26:53 – Dr. Pete thanks Dr. Mark for joining the show and for everything he is...

00:46 – Introducing today’s topic: the Marketing Calendar 02:33 – Dr. Pete’s best practices for his approach to marketing  06:41 – Dr. Stephen highlights the importance of staying twelve months ahead  10:11 – Dr. Pete talks about the rhythms of your meetings  15:40 – Reverse engineering your meetings from annual to daily  19:08 – Dr. Stephen recaps the vision story, goals, accountability chart, an...

01:11 – Introducing today’s topic: Reviewing Goals from 2019: Goal Setting, Part 2 03:34 – Creating clarity and defining success 05:26 – Dr. Stephen reiterates the importance of having a vision story and 09:37 – Big hairy audacious goals and next happily achievable goals 15:31 – Identifying your codifying statement 18:46 – Dr. Stephen and Dr. Pete break down KPIs and benchmarks for 2020 21:58 – Se...

00:57 – Introducing today’s topic: Reviewing Goals from 2019: Goal Setting, Part 1 02:45 – Differentiating between how an owner operator and a CEO review and set goals 06:31 – How a CEO would look back on the year in review 10:06 – Dr. Pete adds onto Dr. Stephen’s driving analogy 11:52 – The value Dr. Pete places on coaching 13:24 – Best practices for The Year End Review 15:18 – The importance of...

01:39 – Dr. Pete and Dr. Stephen recap some celebrations in their lives 04:01 – Introducing today’s topic, 2020 Vision  04:22 – Dr. Stephen shares his vision story  06:39 – How Dr. Stephen discovered his second calling, to expand the reach of chiropractic 07:37 – Dr. Pete speaks to the testimonials and vision planning moving forward  09:10 – How Dr. Stephen is approaching the end of 2019 and prepa...