The Product Experience

In this episode of The Product Experience podcast, we sit down with Product Consultant Joca Torres, whose work at Gympass is featured in Marty Cagan’s book Transformed. Joca shares the four core principles of successful digital transformation—principles he’s applied in both high-growth startups and century-old corporations. We unpack what it really takes to shift a company from a delivery mindset...

As startups grow, product teams often find themselves caught between speed and structure. In this episode of The Product Experience, Charlotte King, Lead Product Manager at eBay, shares practical insights from her work leading teams through this transition at companies including Moonpig, Flipdish, and ThoughtWorks.  Charlotte unpacks how to define product’s role during scaleup, build team structur...

In this episode on  The Product Experience , we welcome back Matt LeMay—author, consultant, and champion of no-nonsense product thinking. We dig deep into the ideas behind his new book Impact First Product Teams and explore how teams can focus on what really matters: delivering business impact. Featured Links: Follow Matt on LinkedIn and his website | Buy Matt's new book 'Impact-first Pr...

Sunsetting features is rarely a celebrated milestone in product, but it’s often one of the most critical. In this episode, Ronie Ben Aharon CPO and CTO of Craft.io, joins Lily and Randy to share how his team made the tough call to retire a key feature—and what they learned in the process. Ronie walks us through a real-world example of removing Craft.io’s visual spec tool, why trying to compete wit...

Most organisations dream of building products that delight users. But what happens when the users are your internal teams—and the product is the business itself? In this episode of The Product Experience , Randy Silver sits down with Jo Wickremasinghe, Chief Product & Technology Officer at BPP, to talk about leading transformation at scale. Featured Links: Follow Jo on LinkedIn | BPP | 'W...

This week on the podcast, we're joined by Dave Killeen, VP of Product at Pendo, who shares his go-to AI tools that can help make life a little easier for product managers—tried, tested, and ready to use. Featured Links: Follow Dave on LinkedIn | Pendo | Claude | Manus | 'What we learned at #mtpcon London 2025' feature by Kent McDonald and Louron Pratt Our Hosts Lily Smith enjoys wor...

Product management is facing a crisis — and Dave Wascha calls it The Reckoning . In this episode, Dave joins Lily and Randy to unpack the growing backlash against the product profession. He shares stories from his time at Microsoft, Moonpig, and Zoopla, revealing why product people lost the room — and how to win it back. Featured Links: Follow Dave on LinkedIn | 'Product Management is NOT dea...

Mergers and acquisitions are often seen as boardroom strategy – but it's becoming ever more important for product leaders to be key stakeholders in the process. In this live interview recorded at #mtpcon London 2025, Randy sits down with Vincent Jong , CPO at Dealfront, to explore the real, unfiltered lessons of product leadership during M&A. Vincent shares stories from inside two major i...

Featured Links: Follow Trisha on LinkedIn | Pendo | Trisha's 'The future of product management' talk at #mtpcon roadshow Amsterdam 2024 Our Hosts Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry wo...

In our latest conversation on The Product Experience podcast, Zan Gilani, Principal Product Manager at Duolingo, discusses the innovative use of AI in language learning, particularly through the video call feature with their character, Lily.  He shares lessons on creating the new video feature and highlights the principles that guide Duolingo's product management approach.  Featured Links: Fo...

In this conversation on this week's podcast, Adam Warburton, Co-Founder of Rove, shares his journey from being a Chief Product Officer at large firms like Co-op and Travelex, to co-founding his startup, Rove. He discusses the challenges and learnings from transitioning to a startup environment, the importance of prototyping and user feedback, and the balance between being product-led and sale...

In this week's conversation on The Product Experience podcast, Yorai Gabriel discusses the concept of 'drama' in the context of innovation and product management. He explores how drama arises from tensions and conflicts within teams, particularly in diverse and creative environments. Gabriel highlights the importance of understanding these dynamics to turn drama into a productive fo...

In this week's podcast episode, we speak with Shannon Scott, SVP, Global Head of Product at Airwallex, who shares insights on product leadership, career paths, hiring strategies, and the challenges of building enterprise products. Featured links: Follow Shannon on LinkedIn | Airwallex | Grow with, not through by   Shannon   Key takeaways  Understanding the product leads to better outcomes. Ca...

In this week's conversation on The Product Experience podcast, we speak with Radhika Dutt about various product diseases that can hinder effective management and the need for organizations to adopt a more systematic approach to product development.  Radhika shares insights on implementing this mindset within teams and the significance of balancing long-term vision with short-term survival nee...

In this conversation, Karen Stroup, Chief Digital Officer at Wex, discusses her experiences with building an AI strategy at WEX,  highlighting the importance of board alignment, experimentation, and employee engagement. She shares insights on setting bold goals, creating a culture of innovation, and the necessity of a robust AI governance framework, particularly in the financial services sector. ...

In this week's podcast episode, Akash Gupta delves into the concept of Product-Led Growth (PLG), exploring its definition, misconceptions, and the seven essential layers that contribute to a successful PLG strategy. Featured Links: Follow Aakash on LinkedIn | Aakash's Product Growth website | 'What we learned at Pendomonium and #mtpcon Raleigh NC: Day 2' feature by Louron Pratt...

Burnout is a silent adversary that many of us face, and this week, we're joined by Evie Brockwell, a seasoned product consultant and coach who has faced this challenge head-on during her time at Booking.com. We unpack why burnout is alarmingly prevalent among product professionals and explore practical strategies for prevention and recovery, emphasising the importance of wellbeing in our prof...

In our latest podcast episode on The Product Experience, Glenn Block, Founder and CEO of ProdSense, discusses the concept of product equity. He emphasizes the importance of creating fair and equitable products in the tech industry, especially amid advances in AI. He shares his journey from a software developer to a product leader and the motivations behind launching his own business focused on pro...

In this week's podcast episode, we speak to Laka Sriram, VP of Generative AI at GoDaddy, discussing leveraging generative AI to streamline the business setup process for entrepreneurs. We explore Laka's background, the development process of GenAI, customer engagement strategies, the ethical considerations of AI, and the importance of fostering a culture of experimentation within product...

Curious about the illusions and realities of corporate culture? Join us as we chat with Keiji Adedeji, an experienced product leadership coach with deep insights into the world of product management. Keiji shares her fascinating journey from software tester to product manager, driven by a relentless curiosity and a knack for problem-solving. With over 18 years in tech and extensive experience in B...

Rerun: Many organisations and teams have faced the challenge of scaling a product. This week we invited Dave Martin and Andrea Saez, authors of "Product Momentum Gap", to share their wisdom and help bring together product strategy and provide customer value. Featured Links: Follow Andrea on LinkedIn and her website | Follow Dave on LinkedIn | Dave's page at Right To Left | Buy Andre...

In this week's episode, we speak with Kameron Canbaz, Product Manager at Yahoo, who shares collaboration strategies between product managers and engineers, highlighting the early involvement of engineers in the design process to preempt errors and align user goals. He provides practical tips for maintaining a user-centric mindset, urging regular communication with users and fostering a cultur...

In this episode of the Product Experience Podcast, we speak with Kasia Chmielinski, co-founder of The Data Nutrition Project, who discusses their work on responsible AI, data quality, and the Data Nutrition Project. Kasia highlights the importance of balancing innovation with ethical considerations in product management, the challenges of working within large organizations like the UN, and the nee...

We welcome back Thor Mitchell, who shares his journey from being a CPO at CrowdCube to becoming a VP of Product at Miro, where he established an Associate Product Manager (APM) program. Thor discusses the importance of structured APM programs, the qualities to look for in candidates, and the benefits of bringing fresh talent into companies. Featured Links: Follow Thor on LinkedIn | Miro | Apply fo...

In this week's episode on The Product Experience podcast, we speak with Hanneke Hoogewerf, Sr Strategic Experience Designer, IKEA. Hanneke opens up about the emotional journey of project handovers and maintaining consistency across digital platforms. She discusses the challenges of translating IKEA's playful essence into the online realm and the importance of standardizing experiences fo...