The Pivot Experience Podcast

Resilient leadership isn’t just about weathering the storm — it’s about growing stronger because of it. In Part 2 of our Lead Better conversation with Chick-fil-A Operator Will Taylor, we dive deeper into the rhythms, mindsets, and habits that help leaders and teams bounce back better. Will shares how he’s built a culture that doesn’t just survive adversity, but thrives through it. In this episode...

In today’s fast-paced world, great leadership isn’t just about making smart decisions — it’s about having the stamina to keep going when the pressure is on. In this first part of our powerful Lead Better conversation, we sit down with Chick-fil-A Operator Will Taylor to explore what it really takes to lead with resilience. From navigating uncertainty to modeling strength without burnout, Will brin...

In today’s episode, we’re joined by Dr. Michelle Griffin — CEO of Griffin Resources and a powerhouse in people leadership and organizational development. With a doctorate in Industrial-Organizational Psychology and a thriving HR firm under her leadership, Dr. Griffin brings a unique blend of insight, empathy, and execution to the table. We talk about what it means to grow something meaningful — fr...

What if you could pitch your next big idea with the clarity and conviction of a product launch from Amazon? In this episode, I sit down with Marcelo Calbucci—startup veteran and author of The PRFAQ Framework—to unpack one of the most transformative tools for innovators: the Press Release + Frequently Asked Questions (PRFAQ) method. Rooted in Amazon’s famed “Working Backwards” approach, Marcelo’s f...

We’re back with Part 2 of our March Lead Better session featuring Elise Moore—and the conversation gets even deeper. In this follow-up episode, Elise builds on the foundation from Part 1 and dives into practical tools for navigating tough conversations, giving feedback with impact, and creating a culture of open, confident communication. Whether you’re leading in the boardroom or on the frontlines...

Are you ready to elevate how you lead through communication? In this episode, we kick off an inspiring two-part series with Elise Moore, recorded during our March Lead Better event. Elise unpacks Communicate for Success—sharing actionable strategies to improve your clarity, foster stronger connections, and boost confidence in every conversation. Whether you’re leading a team, engaging with clients...

In this episode, we dive into the future of hiring and team building with Andrea Hoffer, CEO of aha! Talent Experts and author of Hire Higher. With over 30 years of experience in talent management and franchise hiring, Andrea introduces her innovative DREAM Framework—designed to radically reduce turnover and help businesses hire smarter, faster, and more in line with their culture. Andrea shares h...

In Part Two of our Lead Better series with Peter Lopez III, we move from big-picture trends to the heart of transformative leadership—mindset. Peter unpacks what it takes to not just survive but thrive as a leader in 2025. From embracing change to leading with emotional intelligence, this episode delivers practical wisdom for cultivating the kind of mindset today’s leaders need. In this episode: •...

🎙️ Lead Better: Part One – The Future of Leadership with Peter Lopez III In this kickoff episode of our Lead Better series, we sit down with Peter Lopez III, founder of Elevated Coaching, to dive deep into a pressing question: What does leadership look like in 2025? As the pace of change accelerates, leaders are facing a brand new set of challenges—and opportunities. Peter shares powerful insights...

In this week's episode, we sit with advertising specialist Borja Cuan. Borja has spent his professional life helping businesses connect with their ideal clients. We talked to Borja about how he had found talent for his company and the core drivers that separate his business from the competition! You do not want to miss this episode! Don't forget to like, share, and subscribe to the channel! #adver...

In this week’s episode, we sit down with Mariah Millner—a creative equalizer whose unmatched energy fuels stronger team culture and seamless execution. As a Sr. Experience Lead with Chick-fil-A’s Leadership and Talent Development Programs, Mariah shares what it really takes to lead from the middle—streamlining processes, empowering people, and connecting the dots behind the scenes so others can sh...

Ever wonder what it takes to build a culture so strong that 95% of your people stick around? Today we're joined by Dee Ann Turner, a leadership legend who spent 33 years shaping Chick-fil-A's extraordinary culture as their first female officer and VP of Talent. She literally wrote the playbook on finding and keeping exceptional talent - and now she's here to share those game-changing insights with...

In Part 2 of this essential TPE Leadership Series, join Alex Seale and The Pivot Experience coaching team as they continue their deep dive into successfully navigating down years in restaurant operations. Our expert coaching panel unpacks crucial strategies for: • Financial resilience and strategic resource management • Maintaining team morale and performance during challenging times • Elevating g...

In this powerful two-part series of The Pivot Experience Podcast, host Alexandrew Seale sits down with TPE's expert coaching team to tackle one of the most pressing challenges facing restaurant leaders today: navigating through down years. Drawing from decades of combined experience, our coaches share battle-tested strategies and practical wisdom for turning business challenges into opportunit...

Join us for an illuminating episode of The Pivot Experience Podcast as we sit down with Vance Morris, former Disney World veteran turned business transformation expert. With over a decade of experience creating magical moments at Disney World, Vance now helps service-based businesses double their profits through his revolutionary Systematic MAGIC™ approach. In this episode, we dive deep into:• The...

LEAD BETTER: Part 2 with LaChelle Cress - Chick-fil-A Operator Ready for more game-changing leadership insights? In this powerful second installment with accomplished Chick-fil-A Operator LaChelle Cress, we dive deeper into the real-world strategies that transform good leaders into great ones. Building on our previous conversation, LaChelle shares her battle-tested wisdom on: • Building and sustai...

Join us as LaChelle shares her remarkable 12-year journey from Chick-fil-A team member to restaurant owner. Discover the raw truths about:• The challenging transition from Leadership Development Program to Operator • Real struggles of inheriting vs. building a team • The delicate balance between heart-led and mind-led leadership • Critical lessons in team development and leadership selectionDon't...

In this powerful episode of The Pivot Experience, we dive deep into the intersection of purpose-driven leadership and organizational excellence with Dr. Justin Dubose, a multifaceted leader whose experience spans military service, pastoral ministry, and high-stakes organizational transformation. Join host Alex Seale as he explores Justin's unique perspective on leadership development, drawing...

Ready to build an unstoppable team? Join The Pivot Experience's Lead Better virtual event featuring Brad McDonald, the talent development expert from Pattern Talent. Discover proven strategies to: ✨ Identify hidden talent potential ✨ Create effective development pathways ✨ Retain your top performers ✨ Build high-performing, aligned teams Brad shares battle-tested methods that help leaders...

What happens when a childhood mistake meets unexpected grace? In this powerful episode of The Pivot Experience podcast, Alex shares a pivotal moment from his fourth-grade year that could have derailed his future – but instead became a foundational leadership lesson that shapes his approach to developing leaders today. Through a deeply personal story of bringing a knife to school and experiencing t...

Interested in knowing what it takes to get accepted into LDP? Join us for this Lead Better replay where we have a chance to catch up with newly accepted LDP participant Roderick Allison. Roderick is currently a Chick-fil-A restaurant leader who has worked to get into the LDP program. This conversation was all about what it took for Roderick to get into the program! Please be sure to like, share, a...

What's Up TPE Family! We are back with another episode of The Pivot Experience Podcast. On this episode, we are replaying one of our recent Lead Betters. We had the opportunity to host a dynamic lead named Abram Moon. Abram has over a decade of restaurant experience and shares his insights with us on the topic of leading self. In this insightful session, Abram will guide us through a powerful conv...

What's up TPE family! We are back with another episode of the Pivot Experience Podcast! This episode is a replay of our monthly leadership development session, Lead Better! We were fortunate to host Chick-fil-A owner/operator Brad Henckel on this Lead Better. Brad joins us to discuss his journey to becoming an operator and the lessons he has learned since then. Tune in for plenty of nuggets of wis...

What’s up TPE Fam! We are back with another episode of The Pivot Experience Podcast! On this episode, we have Paul Boyles joining us to discuss leadership development! Paul is an executive level coach and he shares his insights from the field! Please remember to like share and comment on this video!

What's up TPE family! We are back with another episode of The Pivot Experience Podcast! This episode is a replay of our Lead Better from August. We were fortunate enough to host Leiah Roberson, the owner of The Little Things Marketing Company! Leiah joins us as she talks about her company and what it means to do marketing for Chick-fil-A restaurants! Please like, share, and comment on this video!...