The People Performance Podcast - Brought to you by T2

Dave Pendleton talks to Martin Johnson about the art of the sale. Those who understand the importance of the making every interaction about the customer tend to do well. Dave and Martin talk about the power of open and probing questions, the 80 / 20 rule and the all important mission of discovery. 

Martin Johnson and Spencer Locker talk about the three pre-stages of stress. These are the incubator states which exacerbate the stress response leading to highly irrational reactions and behaviours. The good news is, by becoming conscious of these we can make some minor changes that will allow us to deal with the daily triggers and challenges we experience both personally and professionally.

Martin Johnson interviews Spencer Locker about the importance of structure and governance when delivering change initiatives.  They talk about the difference between delivering the project and achieving trust change!

Dave Pendleton talks to Martin Johnson about 3 contributing factors of poor customer service. Dave goes on to provide some practical and actionable tips on how to avoid them and remain in a productive cycle when engaging with customers and complaints.

Martin Johnson presents his 5 step model for navigating a new business sales call.  Although organisations are moving more towards digital marketing and sales strategies, cold calling is still one of the primary sales generation strategies for many. In this hubcast, Martin gives practical advice and guidance on how to better navigate the early stages of a cold call, thus buying you a bit more...

Team T2 discuss things that should be banned from the workplace. But should these corporate clangers be either kept, or canned!!

Martin, Spencer and Dave return to talk about Trust and how as a modern day society, we are programmed to mistrust. Organisations and Leaders must understand that it is their prerogative to earn the trust of their employees and not vice versa.

Martin Johnson, Katie Macfarlane and Dave Pendleton talk about Tattoos, Piercings and general appearance in the workplace. Should this still be dicriminated against and does our appearance impact our ability to carry out our roles?

Martin Johnson interviews T2's very own Katie Macfarlane on her lifelong battle with Mental Health. Katie recently completed her Apprenticeship at T2 and has recently been nominated for the 2019 Apprentice of the year. This just a demonstration of what can be achieved with the right support in the right environment. This hubcast is Katie's story. 

Dave Pendleton talks to Martin Johnson about the most overlooked aspect of the sales role. Sales people tend to gravitate to the exciting and interesting activities of the role, quite often neglecting the perceived boring and mundane stuff. Dave talks through why he believes this can be a big mistake!

Martin Johnson and Dave Pendleton talk through the importance of feedback. Leaders and Managers who give feedback consistently and appropriately tend to drive greater levels of productivity from their teams. In this episode, Martin and Dave present the T2 Feedback model and explain why Managers should consider becoming more conscious in the way they give feedback and when to give it.

Spencer Locker and Martin Johnson talk about fostering cultures and creating social eco systems in the workplace. Challenging the notion that the grand gestures are enough! A thought provoking podcast on the relationship and engagement between organisations and their people.

Martin, Spencer and Dave return for another round of questions from LinkedIn users. In this episode, the team answer questions on Leadership, particularly in dealing with the Alpha Wolf mindset. They also provide recommendations for quality business books.

Spencer Locker and Martin Johnson explain the science behind sleep and why we humans depend upon it. They also provide practical tips on how we can improve sleep duration and quality. 

Martin Johnson talks to Steve Judge about his inspirational story and how we can develop resilience and a positive mindset. Steve overcame adversity when he survived a near fatal car crash. After crushing both his legs he was told he will never walk again.... Steve's story is truly inspiring.

Martin interviews his daughter testing her on capital cities of the world and asking her opinions on life and school.

Martin Johnson and Spencer Locker give practical tips on how to use the Managing Stress in the Workplace Toolkit. They provide an overview of the materials in the toolkit and advise managers on how to get started. 

Martin, Spencer and Dave answers questions from LinkedIn users. This week the topics is the age old technology vs humans debate. How do we strike the balance? How will it impact on traditional leadership approaches? Does it improve or hinder mental wellbeing? 

Dave, Martin and Spencer answer questions on Leadership and Sales from the LinkedIn community. 

Martin Johnson talks about the different types of sales people and their approaches and styles. There are many different ways to operate within a sales role, each have their strengths and areas to build on. Start connecting with your sales style and consider where you can make some changes to increase your performance.

T2 CEO, Martin Johnson shares his three principles for speaking with power and presence. He explores the importance of injecting Emotion through the use of storytelling, adding Novel information and delivering in a way which is both impactful and Memorable!

Dave Pendleton and Martin Johnson talk about the value of using a Customer Service Competency Framework in the organisation.  They explain why measuring and developing input leads to greater output and explore the 16 universal competencies of great service advisors.

Spencer Locker talks to Martin Johnson about OD, answering the question, OD; Organisational Design, Organisational Development, or Both? They explore the differences between the two but highlight how they are intrinsically linked and therefore should be considered as ODD!

Martin Johnson talks about the value of incorporating psychometric testing into your interview process. He shares his opinions on some of the best organisations and tools on the market and how to utilise them in the interview and selection process. 

Martin Johnson talks about the 'Show Home Principle' and explains why we should be willing to give prospective customers products and services for free!