Nicola Richardson

The People Mentor Podcast

Business EN ↓ 188 episodes

Series 5: No Room for Fluff – The Workplace EditThis series is all about leading with clarity, courage, and humanity, because soft skills aren't soft when the stakes are high. I'm Nicola Richardson from The People Mentor, and I've spent over 30 years leading teams through change, challenge and growth. I know what it takes to build trust, manage conflict, and bring people with you, without losing sight of results. In this series, I'm bringing you real-world stories and practical strategies to help you lead more humanely - whether it's handling miscommunication, boosting resilience, or navigatin...

Author

Nicola Richardson

Category

Business

Podcast website

www.podomatic.com

Latest episode

Oct 13, 2025

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Episodes

Episode 18: The Difficult Conversations Series - Can’t take Feedback, Won’t Take Feedback 22.04.2022

Giving feedback, especially when it’s not going to be easy for someone to hear is something you’ll never relish.  But what makes it so much harder is knowing even before you start that someone won’t accept what you say.  This episode looks at what to do when a team member can’t or won’t accept your feedback. 

Episode 17: 9 Ways to Increase Your Assertiveness in the Workplace 12.04.2022

“ Sorry to put you out, but would you mind…”  How many times have you started a conversation or an email like this? Being assertive about your needs is not wrong, so why do so many of us find it difficult?  Here are 9 ways to increase your assertiveness in the workplace. 

Episode 16: Building a High-Performing Team - The Key to Achieving Balance 03.04.2022

When you started your business were you excited about the lifestyle and the freedom it would bring?  A few years in are you now feeling like there is no let-up and it is all down to you and not your team? It doesn't have to be like this.  Listen to the latest podcast for tips on how to change this situation with the support of your team.

Episode 15: Having Difficult Conversations 08.03.2022

Do you dread having difficult conversations at work? You're not alone. Many people find these conversations challenging, but they're essential for progress. That's why I've created this podcast – to help you have the tough talks you need to have. In my podcast, I take you through the preparation for the conversation so that you feel confident and ready to have the discussion. I also provide tips o...

Episode 14: Keeping Up Appearances - Are You an Authentic Leader? 09.02.2022

 Today I'm talking about how authenticity is one of the most important characteristics that any business owner or leader can have. You might be a business owner but you’re also a human being, and that means that sometimes we can be influenced by our ego.   In this podcast, I look at the key traits of leadership and how authenticity ranks highly.   How you behave will influence your teams. 

Episode 13: Why Coaching is the Real Secret to Empowering Employees 21.01.2022

Are you fed up of being disturbed every five minutes by employees asking you for help and advice?  Do you wish they could just get on with it and leave you to focus on what’s really important?  You need to empower them.  Maybe you’ve created the situation with micromanaging or failing to delegate.  But now you have to turn it around.  Here’s why coaching is the real secret to empowering employees....

Episode 12: How to Identify and Manage Poor Performance 12.01.2022

Someone on your team is not pulling their weight.  They’re not turning in work on time and it’s definitely not up to the standard you expect.  You have to confront them about their performance.  But wait. Is it really poor performance you’re seeing, or something else? In this podcast, I want to take the mystery out of how to identify and manage poor performance. 

Episode 11: Effective Delegation for Small Business Owners  17.12.2021

When you own your own business, you’re probably so used to doing everything yourself that when the time comes to embrace growth and let go of the reins a little, you can find it very difficult, or even impossible.   Understanding your blockers to delegation is key.  Once you have done that then looking at the steps to delegate to make it effective comes next.  In The People Mentor podcast today I...

Episode 10: Stop Worrying About Money and Work With Your Team for Growth 05.12.2021

Do you feel like the weight of the world is on your shoulders? Have profits taken a hit?  Are costs up? In this episode I explore how your team can help turn things around and being open to change is important. 

Episode 9: How to be an Influential Leader as a Small Business Owner 20.11.2021

Understanding what will help you influence and lead your employees to do their best is essential for your business to grow and scale. In this podcast, we explore the components of an influential leader.

Episode 8: The Secret to Retaining Employees in Your Small Business 07.11.2021

It took you a while to find your dream employee. They came on board and things were great for a while. Until one day, they weren’t. Their performance dipped, they started calling in sick, and it just felt like they’d lost their passion. Sounds familiar? In this podcast, I want to share with you the secret to retaining employees in your small business. Spoiler alert: It’s not paying them more money...

Episode 7: The Great Resignation - How Can You Do Employee Engagement Better? 25.10.2021

You’ve probably read about ‘the great resignation’ online.  As an employer, does it worry you that people might want to leave your business? Are engagement and morale not what they could be?  In this podcast, I want to show you how you can do engagement better and show your people that the grass is not greener on the other side of the fence. 

Episode 6: Should You Join My Success with Employees Membership? 17.10.2021

Fed up of investing in courses and not having the time to finish (or even start) them? Sick of spending time and money in the hope of taking your business forward? What you need is learning and guidance that’s affordable, accessible, and tuned into your needs.  Should you join my Success with Employees Membership?  Listen to today’s podcast to find out why it might just be the secret sauce you nee...

Episode 5: 4 Signs You’re Ready to Hire Someone 05.10.2021

Your business is growing and you have more work than you can handle. But not everything in the garden is rosy.  You’re so busy, you’re turning work down.  You’re feeling increasingly burned out.  Clients are complaining and you’re spending SO much time on the small stuff. Sounds familiar? These are all signs you’re ready to hire someone.  Not convinced?  Check out today’s podcast. 

Episode 4: Four Ways Out of Overwhelm: A Survival Guide for the Stressed Out Employer 28.09.2021

Feeling overwhelmed? You’re not alone. But before you reach for that glass of wine or scream into your pillow, I want to share with you four key things that reduce overwhelm.  Want to know what they are?  Here’s my latest podcast, Four Ways out of Overwhelm: A Survival Guide for the Stressed Out Employer. 

Episode 3: Three Steps to a Team that Will Go the Extra Mile 20.09.2021

Do you dream of a motivated team that will go the extra mile?  The good news is, you only need to take three steps to make that dream a reality.  Want to find out what they are?  Tune into this edition of the Success with Employees podcast. 

Episode 2: Lost in Translation - Do You Need to Adapt Your Communication Style? 14.09.2021

We've all been there when we have thought what the hell is this person communicating to me.  We scratch our heads and we ask a question or two but we are none the wiser. It's amazing how communication can be lost in translation. In this podcast, I share some stories and I share some thoughts to help you as a small employer and leader bridge the gap so your messages don't get lost in translation. 

Episode 1: Why It's Okay When Difficult Conversations Go Wrong 05.09.2021

Difficult conversations don't always go well and in those cases, you can learn so much from them.  I share some of my stories where the difficult conversations gave me a real headache.  And I share what I learnt with the tips I gained. 

Episode 120: Difficult Conversations, Why We Avoid Them and Why We Shouldn’t 16.05.2021

Think about the last difficult conversation you had. Were you so tempted to avoid it? Avoiding them is certainly easier in the short term, but in the long-term, the price you pay for avoidance is poor performance, poor team morale and motivation, and a downturn in business performance. In this podcast, I’m going to look at why we avoid difficult conversations and the real cost of doing so.

Episode 119: 5 of the Most Difficult Conversations You’ll Have at Work 09.05.2021

No manager enjoys difficult conversations but they are part and parcel of managing people. There’s no blueprint for having successful difficult conversations in every situation, but there are things you can do to make difficult conversations go much more smoothly. Here’s my podcast on 5 of the most difficult conversations you’ll have at work and how to navigate them.

Episode 118: Why Better Communication is the Key to Having Difficult Conversations 26.04.2021

When you are having difficult conversations, how you communicate can make or break your chances of a successful outcome. Not every difficult conversation will go well, but there are some tips you can follow to improve the chances of having a successful outcome. Here’s why better communication is the key to having difficult conversations.

Episode 117: How to Motivate Your Team to Be More Productive 16.04.2021

A high-performing, productive, and profitable team that wants to work hard for the business is the dream, but is it your reality? When you look around, do you see low morale, poor motivation, and low productivity? Are your people fed up? In today’s podcast, Nicola from The People Mentor talks about why motivating your team is one of your most important tasks as a manager, and how to turn things ar...

Episode 116: Business and Communication Insights with Trisha Lewis 08.04.2021

It was with great delight I interviewed Trisha Lewis, 'Communications extraordinaire' Her past life plays into what she has created in her business. Trisha was memorising to talk to and listening to her interview, I am sure you will find common ground somewhere in the podcast.

Episode 115: The Manager Who Buries Their Head in the Sand 25.03.2021

If I asked you about your team, your job, and the business, what would you say? Would you say ‘everything is fine’ and bury your head in the sand about anything that’s going wrong? Or would you be brave enough to face reality and really ask yourself what needs to change? The People Mentor can help you do the latter.

Episode 114: How Do Team Dynamics Impact on Productivity? 10.03.2021

In my time as a manager, I’ve seen the good, the bad, and the ugly of team dynamics, and I’ve seen the serious impact that problematic team dynamics can have on organisations. Performance and productivity drops, conflict arises, people leave, and this continues until someone breaks the cycle. In this podcast, I want to talk about how team dynamics can impact on productivity and how I can help you...

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