PartsEdge
The PartsEdge Podcast
Conversations that matter. Insights you can use. Hosted by Kaylee Felio, she brings together the voices shaping today’s Fixed Ops landscape—alongside expert insights from Chuck Hartle. Featuring two core series:The Parts Girl Series (Hosted by Kaylee Felio) – conversations with industry leaders and operators focused on what’s working and what’s not. Webinar Replay Series (Led by Chuck Hartle) – structured, in-depth training sessions covering pricing, inventory strategy, and DMS optimization, built from decades of hands-on experience. Learn more about PartsEdge solutions: www.partsedge.com
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Episodes
From Lube Shop to Leadership ft. Nos Saleh 22.04.2025 51:13
Join Nos as he shares his journey as a young enthusiast helping his father and working in mom-and-pop shops, navigating challenges like outdated training equipment, a tough stint in truck maintenance, and the uncertainties of the automotive market in 2020. His unwavering determination led him to Mercedes Benz, where he not only became a top-performing technician but also a Service Your Way Champio...
Simplifying Parts Return Process ft. Chuck Hartle 24.02.2025 10:07
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled Part...
Olivia Stapleton – Marketing, Sales & Technology: The Perfect Dealership Formula 20.02.2025 34:58
Olivia Stapleton is the Marketing Specialist and Sales Enablement leader at Dealer Teamwork LLC, a pioneering automotive digital marketing company, and founder of Next Gear Automotive. She helps dealerships optimize their digital presence through patented MPOP® technology while fostering industry innovation through her platform focused on people and passion in automotive. Today, Olivia Stapleton s...
Tackling DMS Challenges with DealerTrack and PBS ft. Chuck Hartle 10.02.2025 8:07
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled Part...
Jazmine Booker – Mastering Automotive Podcasting 07.02.2025 27:28
Jazmine Booker is a certified automotive technician, mediator, and host of ‘Auto Talk with Jaz’ Podcast, who brings over a decade of experience in dispute resolution and video production. She dedicates her expertise to empowering women in male-dominated industries through educational programs at domestic violence shelters, while leveraging her skills as a producer and director to create impactful...
What Parts Managers Must Know About Inventory Control ft. Chuck Hartle 02.02.2025 16:59
Understanding "Forced Stock" Inventory Defining "Forced Stock" "Forced stock" refers to parts that did not qualify for any phase-in criteria. These parts accumulate for various reasons. Causes of "Forced Stock" Inventory Firstly, Chuck identified overordering by technicians. Often, technicians order multiple parts to fix a problem. When only one part is used, the rest become instant idle inventory...
Effective Pricing Strategies for Parts Managers ft. Chuck Hartle 27.01.2025 18:35
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled Part...
Tim Hayden – How to Build Customer Lifetime Value with AI and Data Management 24.01.2025 36:18
Tim Hayden is the CEO of Brain+Trust and Chief of Business Strategy at The Next Practice, with over 20 years of experience building strategic solutions for brands through media, data, and mobility. Through these ventures, he helps organizations create competitive advantages and build lasting trust with their audiences. Today, Tim Hayden reveals how automotive dealerships are sitting on a goldmine...
Tackling Common Pitfalls for Parts Managers ft. Chuck Hartle 13.01.2025 18:05
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled Part...
Grace Stein – ‘Car Girl Grace’ to Future Marketing Leader 10.01.2025 24:30
Grace Stein aka ‘The Car Girl’ is the Marketing Coordinator for Bannister Automotive Group and the President of the Automotive Business Student Association. Passionate about equality and inclusion in the automotive industry, she leverages her expertise in social media marketing to engage and inspire others. Today, Grace Stein shares captivating stories about her upbringing surrounded by the roar o...
What Parts Managers Must Know About Inventory Control ft. Chuck Hartle 03.01.2025 16:34
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled Part...
Julie Douglas – Dealership Payment Challenges 27.12.2024 20:42
Julie Douglas is the CEO of Dealer Pay LLC, bringing over 20 years of experience in delivering innovative payment solutions to the automotive industry. Known as the "Sales Lady Extraordinaire," Julie is passionate about offering competitive pricing, transparent services, and exceptional support to dealers. Today, Julie Douglas shares her extensive journey from working in dealerships to founding De...
Are Idle Parts Costing You More Than You Think? ft. Chuck Hartle 20.12.2024 19:07
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled Part...
Is Your Staffing Strategy Costing You Customers? ft. Chuck Hartle 02.12.2024 11:51
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled Part...
Nick Willey – How Winning the Internal Battle Transforms Dealerships 28.11.2024 21:12
Nick Willey is the founder of Mammoth Training Solutions, bringing over 25 years of automotive industry expertise spanning roles from technician to top sales professional. As a Grant Cardone 10X Certified Business Coach and author of "The Traffic Jam," he developed the innovative TRAFFIC model to help sales teams maximize territory potential and drive explosive growth. Today, Nick Willey draws fro...
Jeffrey Harbaugh – Preserving the Legacy in Automotive 15.11.2024 38:16
Jeffrey Harbaugh is the Regional Customer Service Operations Manager at Toyota USA. He is a seasoned automotive industry veteran with over 40 years of experience. Starting his career as a technician at a Toyota dealership, he swiftly progressed through various roles, including service manager, service director, and district service and parts manager across multiple regions. Today, We'll deep dive...
Exploring Revenue Generation in the Parts Department ft. Chuck Hartle 11.11.2024 9:45
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled Part...
John Frazier & Ryker Salazar – LinkedIn Connections, Dealership Transformations, and Technician Empowerment 01.11.2024 34:36
John Frazier is the Fixed Operations Director of Louisville Chrysler Dodge Jeep Ram. Ryker Salazar is a shop foreman at Louisville Chrysler Dodge Jeep Ram. Today, John and Ryker bring a wealth of experience and insights, having worked together to revitalize a struggling Dodge dealership through rigorous training, mentorship, and leadership overhaul. We'll talk about the challenges they faced, like...
The Critical Role of Parts Managers ft. Chuck Hartle 28.10.2024 7:29
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled Part...
Jean Reitelbach – Empowered Choices and Resilience in the Automotive Industry 18.10.2024 46:07
Jean Reitelbach is the Brand Director at Scott Auto Group, where she excels in strategic planning, marketing, and brand development. Since joining in 2013, she has played a key role in dealership growth, customer experience, and new acquisitions. Passionate about organizational culture and customer satisfaction, Jean brings a wealth of expertise in SEO, web development, and strategic leadership. T...
Prevention Strategies for Obsolescence with Chuck Hartle 11.10.2024 17:47
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled Part...
Randy Kobat – Improving Dealership Communication and Profitability 04.10.2024 25:33
Randy Kobat is the president of Repair OnDemand, a Repairify division. He drives double-digit revenue and EBITDA growth through strategic leadership. He focuses on developing team strengths and executing effective sales and marketing strategies. He prioritizes customer loyalty accelerates contract-to-cash processes and invests in product enhancements to deliver exceptional customer experiences whi...
Financial Impact of Obsolescence ft. Chuck Hartle 27.09.2024 7:38
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled Part...
Brian Kramer – Appraisal Accuracy and Effective Fixed Operations 20.09.2024 38:37
Brian Kramer is the executive vice president of Cars Commerce, and general manager of AccuTrade with 28 years of automotive expertise. He leads digital innovation in car sales pioneering the first paperless and Web3 transactions. He is a recipient of Automotive News Top 40 Under 40 and advises Google's Dealer Board and Quantum5 while sharing valuable industry insights. Today, Brian Kramer shed...
Leveraging Data in Parts Management with Scott Rutherford 19.09.2024 24:31
Scott Rutherford is the interim parts director of the Mike Maroone Auto Group. He is the parts manager of the Mike Maroone Chevrolet North Store and the Mike Maroone Volkswagen Store in Colorado Springs. He specializes in optimizing stock levels, managing returns, and ensuring that technicians have the necessary supplies to perform their tasks without interruption. Scott shares his insights on inv...
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