The Otterly Owlsome Podcast

We are back with Episode 34! Watch or listen to learn more about dancing videos, TikTok content, Matt Rife, turkeys, Bob's Burgers, holiday decorations, ACLs in ServiceNow, training ServiceNow administrators, feedback from students, teaching as a profession and learning styles. #technology #random #servicenow #otters #owls

Episode #33 is here! Watch or listen to learn more about Oktoberfest in Helen, Georgia, beer preferences, teaching ServiceNow courses, JSON builder step in Flow Designer, missing parentheses and extra curly braces {or squirrely brackets}, Now Assist for Creators, AI and generative LLMs, applying your humanity to AI, user stories for newcomers or non-developers, podcast notes, fart books, birthday...

Episode #32 is here! Watch or listen to learn more about Oklahoma Thanksgiving, Oklahoma football victory, Sooners and land runs, America's Western expansion and Indigenous Peoples, Indigenous People's Day, local alcohol laws and rules, Allison's sourdough grilled cheese, David's smoked pork chops and chicken, Dexter's 5th birthday, Teenage Mutant Ninja Turtles, teachers and teaching, Sand Springs...

We have another special guest for Episode 31 - Bryan Walker! Watch or listen to learn more about Allison's peppers, first frost, State of Arizona, lions, armadillos, possums, Allison's brother, flying lions and giraffes, Dallas Cowboys, Bryan's ServiceNow journey, H&P, Tulsa, ServiceNow event processing system, boys on the town, high school reunion, macOS reactions, monster spray, shopping lis...

This week we're bringing back our first episode from the archives! Just off our 30th episode we thought we'd revisit this origins episode where we introduce ourselves and our backgrounds, talk about the origins of the podcast name and various other random topics including what we will try to talk about in future episodes. Check back here every Wednesday for a new episode and we will do our best to...

Look at that - our 30th episode! Watch or listen to learn more about the Atlanta Braves, The Battery (also in Atlanta), football, horns down, more hornworms, caterpillar voyages, new rugs, office decorations, Golden Girls, fiber for Allison, sweet potatoes, SSH credential issues, inbound email actions troubleshooting, admin security, WalMart, grocery shopping with kids, mom hacks, FOMO and monster...

Episode 29 is here! Watch or listen to learn more about tomato hornworms, garden vegetables, Atlanta Braves game, workshops for introverts, editing Allison's hair bun and video, problem management, major incident management, Service Operations Workspace, puppy grooming, canine white spotting, release management and sub-production changes. #technology #random #servicenow #otters #owls

Allison and Justin are back with episode 28! Watch or listen to learn more about fiber installation at Allison's house, improved health, habit tracking, garden slugs, sourdough, package deliveries, flow designer micro certification with social media lab, CTA program enrollment, dog stuff, flow designer training reaction, flow designer versus scripted integrations, annual training and phone spam. #...

It's time for Episode #27! Watch or listen to learn more about electric car charging woes, electrical work, replacing lights, replacing electrical outlets, smelly kids, TikTok, sourdough bread at home, grilled cheese, Bama Rush (sorority recruitment), college football, dad jokes, The White Lotus, 2 Broke Girls, Canada experiences, hockey in North Carolina, Outer Banks, One Piece, Johnny Depp and A...

Episode 26 has arrived! Watch or listen to learn more about Allison's second round of COVID, breathing on door knobs, garden updates (peppers and kale), Justin's Vancouver release notes, Justin's garden deck, Halloween and Fall decorations, hot weather, baseball games, Set It Up Netflix movie, The Greatest Showman, The Empty Man, home organization, expiration dates, kid fingers and kid hygiene, hu...

Episode 25 has arrived! Watch or listen to learn more about peppers in Allison's garden, Top Golf, Angry Birds, breweries in Asheville and Augusta, recording and bandwidth issues, fiber fund for Allison, football / sports ball, Justin's Vancouver activities, The Witcher, Warrior, Sinister, Evil Dead Rise, Mario Brothers movie and video games, Nintendo game consoles, old tv tricks, network issues,...

It's time for Episode 24 with Allison and Justin! Watch or listen to learn more about ServiceNow workshops (core instance and CMDB), humor and engaging questions, leash training, Myrtle Beach brewery, merchandise, Montreal, Vancouver, CSDM, ServiceNow releases, CMA engagement sessions, the fiber list, PowerPoint presenting pet peeves, Now Create, scoping with Miro and a pepper plant update! #techn...

Episode 23 is here with another special guest - Jake Tweito! Watch or listen to learn more about music, Ableton Live, podcast hosting and editing, working at Knowledge, B12 therapy, crazy sales people, Clemson and Myrtle Beach, Jake's spirit animal (Peregrine Falcon), App Engine, $18 million in process improvements with one ServiceNow application, investing in ServiceNow, magical connectors, Disco...

Are you ready for some long awaited ServiceNow content from Allison and Justin? Wait no more! In episode 22 we talk about Live Agent Chat troubleshooting, Service Operations Workspace, interactions, universal requests, interaction flaws, workspace redirects, common variable sets versus variable sets, onboarding order guides and variable set matching, new call records, email centric processes, cucu...

Watch or listen to Episode 21 with Allison and Justin to learn more about possums, marsupials, A Goofy Movie, Goof Troop, DuckTales, Chip 'n Dale: Rescue Rangers, Darkwing Duck, Legends of the Hidden Temple, Where in the World is Carmen Sandiego, High School Musical: The Musical: The Series, Glee, Allison's vacation, Bluey, karate belt upgrade, St. Louis, pontoon boat, tubing, family pictures, smo...

It's time for our 20th episode! Watch or listen to learn more about Jake and bologna, summer pool, cucumbers, onions, Little Shop of Horrors, Rocky Horror Picture Show, Susan Sarandon, Step Mom, Light and Magic digitalization parallels with current technology fears and predictions, Stitcher PSA, acquisition shut downs, Flappy Bird, Allison on vacation, episode #20 feelings, Allison's sister, 20 mo...

Watch or listen to Episode 19 to learn more about Justin's podcast editing woes, plant sexual education, delivery manager duties, dog play toys, prescriptive ServiceNow consulting, the true cost of ServiceNow, Justin's MID server network troubleshooting, Justin's workspace and content enhancements, ChatGPT regex explanation, Myrtle Beach Pelicans basebal, wiener Wednesday, Ranch Water and various...

In Episode 18 we have another special guest - Connor! Watch or listen to learn more about smoked meat, Connor's spirit animal, Connor's career journey, automated sales emails, DALLE 2 artwork of our spirit animals, downtown San Diego museum experience with AI - WNDR, worst Instagram purchases, Connor's captain's hat, a surprise party spoiled by a shared Amazon account, free leftover vacation beer...

Episode 17 has arrived! Watch or listen to learn more about Allison's CreatorCon t-shirt, interview success, cucumber terrace destruction, new shoes, smoked meats, dresses during summer, floral print shirts for men, stylish clothes, wearing comfy clothes out, Walmart+., pool delivery, 4K assessment, pre-school, kindergarten, mobile grooming, bird nest relocation, Amazon delivery during recording,...

We've got a fun episode for you for our sweet sixteenth! Watch or listen to learn more about Sun Chips, Bill Nye the Science Guy, toy dog treat dispenser, garden sprouts, trellising, cucumbers, lavender, wild flowers, chicken/pest fencing, bird nest, Merlin bird app, birthday/father's day gifts, wood pellet grill, smoked meats, The Fresh Market, red velvet cake, birthday cake, fire pit, patio furn...

Episode 15 is the television catch-up episode you didn't know you were waiting for! Watch or listen to learn more about electric vehicle anxiety, device charging strategies, Allison's travel television picks, book adaptations to TV and film, cartoons, kids shows, scary movies, Knowledge swag (or lack thereof), networking and making connections at Knowledge, AI and Now Assist, ServiceNow Research a...

Episode 14 is here! Watch or listen to learn more about setting your presence and out of office correctly, Knowledge 23, Allison's chance to be a Solutions Consultant, pre-sales exposure, time it takes to get stuff done, estimating with guardrails, ServiceNow integrations, Azure AD integration, SSO integration first time, Teams for PPM integration mishap, missing punctuation, DemoHub issues, Rory...

Episode 13 brings our very first SPECIAL GUEST! Please join us in welcoming Herb Thompson - Veteran Champion, Author, Green Beret, Speaker and ServiceNow Program Manager of Veteran Programs to our podcast! Watch or listen to learn more about being authentic, the ServiceNow NextGen program, underserved populations, what Herb loves about ServiceNow, mundane and manual processes, imposter syndrome, s...

Episode 12 - the PUPPY episode! In this episode Allison and Justin discuss Boomer Sooner, drawing tablet, designer in Application Portfolio Management (APM) - a vendor store app, Allison's new office, skinks and lizards, Allison's new dog Rory (an Irish Doodle), cute puppies and ugly babies, proper fueling for exercise, instant pasta weight gain, our first puppy guest, dog face licking, growth spu...

Episode 11 has arrived! In this episode Allison and Justin discuss show choir, bleeping the podcast with owl hoots, second homes, ServiceNow's Knowledge 23 in Las Vegas, Otterly Owlsome stickers at Knowledge (find Allison to get yours!), journaling, writing user stories, meditation, karate and kids, Chuck Norris, Cobra Kai, Karate Kid, South Park and Myrtle Beach, Book of Mormons show, in-person p...