The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business

In this episode of The Operations Podcast, Lucas and Luna dive into Stripe's operating model—how the company turned the messy, fragmented world of online payments into a standardized API that processed over a trillion dollars in transaction volume. They break down the specific operational choices Stripe made: focusing on developer experience first, building a two-sided marketplace that reduced fri...

In this episode of The Operations Podcast, Lucas and Luna explore how John Deere's controversial decision to restrict farmers from repairing their own tractors sparked a nationwide right-to-repair movement — and how the company's eventual concession in 2023 reshaped operations across agriculture. They break down the specific mechanics of Deere's DRM-style software locks, the economic impact on ind...

In this episode of The Operations Podcast, Lucas and Luna unpack the story behind UPS's ORION system — the routing algorithm that saved the company over 100 million driving miles and 10 million gallons of fuel annually. They walk through how UPS integrated decades of driver knowledge into a machine-learning-driven dispatch system, the operational hurdles of getting 55,000 drivers to trust a comput...

In this episode, Lucas and Luna dive into the operational genius behind McKesson—one of the world's largest pharmaceutical distributors. They explore how the company's massive DC in Olive Branch, Mississippi, processes over 100,000 unique SKUs daily with 99.9% accuracy. From the 'tote-and-chute' system to the real-time inventory algorithms that prevent drug shortages, Lucas breaks down the enginee...

In this episode of The Operations Podcast, Lucas and Luna examine how Zara's supply chain achieves turnaround times of just two weeks from design to store shelf, compared to the industry average of six months. They break down the key operational decisions: keeping 50 percent of production in Spain and Portugal, using real-time sales data to trigger small batch manufacturing, and the controversial...

Lucas and Luna dig into the Andon cord — Toyota's famous production-line mechanism that lets any worker stop the assembly line. They trace how a 1950s loom-inventor's insight became the backbone of lean manufacturing, and why Silicon Valley's obsession with 'psychological safety' is actually a rediscovery of what Toyota understood decades ago. With specific numbers: how many times the line actuall...

In the premiere episode of The Operations Podcast, Lucas and Luna dive into one of the most surprising operational comebacks in recent business history: Leica Camera AG. By 2015, the legendary German brand was bleeding cash, losing to smartphones, and on the brink of collapse. But by 2025, Leica posted record revenue of €485 million. How? Not with marketing gimmicks—but with a radical overhaul of...