The NOLN Podcast

With supply chain disruptions making headlines and headaches this year, it's a good time to take a closer look at what makes a great relationship between operators and suppliers. NOLN columnist and operator Adam Tatum joins the podcast to talk about his best practices for maintaining great relationships in the industry.

Derek Kaufman, managing partner for Schwartz Advisors, chats with Digital Multimedia Editor Noah Brown about all things telematics: What they are, how they've changed over the last couple of years, and how your shop can use the technology in the coming years. 

Steve Eddy, owner of Fast Eddy's in Meridian, Idaho, talks about his crown jewel: a 5.5-acre business that includes a C-store, fuel, car wash, a sandwich shop, and a quick lube. Eddy talks about what makes his facility special and how he rebranded from the Havoline xpress lube program into the newly launched Chevron xpress lube program. The name of the game is catering to customer comfort, and Edd...

Dave Everett, Service Champ vice president business development and AOCA board member, takes time from the iFLEX trade show floor to talk about what excites him about the 2021 event. Plus, Everett offers a helpful overview of some of the top quick lube industry issues that the AOCA is working on at the moment. 

This week, Editorial Director Anna Zeck speaks with an auto service executive and an operator about the value that armed forces veterans bring to shops. Moran Family of Brands, one of the nation’s leading automotive repair franchises, counts 14 United States veterans among its 120 total franchisees. Moran franchise owners have been enlisted in the Army, Navy, Air Force and Marines branches of the...

During the hustle and bustle of AAPEX, Staff Writer Paul Hodowanic stopped by the Royal Purple booth to see what the brand has going this year at the show. Stay tuned for our regularly scheduled episode of The NOLN Podcast on Thursday!

10 Missions Media Editorial Director Anna Zeck spoke with Vice President of Content and Events Bryce Evans about what exactly the ADAPT Automotive Technology Summit is, what you can expect while you're there, and why the event is so important for the automotive aftermarket. Spots are still open for the Summit! Register online at adaptsummit.com/register.

Digital Multimedia Editor Noah Brown joins Donny Seyfer, executive director of the National Automotive Service Task Force, to talk about some of the latest technologies and trends in automotive repair and maintenance. Plus, Seyfer offers insights on how he sees shop owners across the country preparing for these technologies and adapting to changes. More information about the ADAPT Summit can be fo...

Kevin Davis, COO and founder of Fast Change Lube and Oil, joins the show to talk about his recent startup Quick Lube Expert. For the latest news and trends in the quick lube industry, check out NOLN.net and follow NOLN on Facebook and Twitter .

This episode features Jeff Harmening, manager of the Engine Oil Licensing Certification System and other programs at the American Petroleum Institute. Jeff joins NOLN editor Matt Hudson to talk about best practices for managing many different SAE grades, API's aftermarket audit, and some handy tips for shops that offer DEF service for diesel vehicles.

Christina Ross, president of Silver Frog Marketing, joins Digital Multimedia Editor Noah Brown to outline what makes a good digital marketing campaign and how to effectively employ one for your shop.   

Catch up with Costa Kapothanasis in this special award issue episode of The NOLN Podcast. Kapothanasis runs Costa Oil 10 Minute Oil Change, which has a group of company-owned shops in the Northeast and Midwest. Also, the company recently started franchising and has recruits already signed up. This interview highlights the hard work it takes to develop a franchise concept, all while running and imp...

This week, catch this fun interview with one of our 2021 award runners up, Shane Burton. A former teacher, Burton now runs the family franchise in Twin Falls, Idaho. In this interview, he talks about how his father and uncle built a strong franchise, how he got into the business, and how his career as a teacher helped him manage people now that he's running things. Be sure to check out the written...

Jason Berry is the operator of two Havoline xpress lube shops in Alabama, and he's also the 2021 Operator of the Year. Berry is hardworking, humble, and does a lot for his team at those Havoline shops. Plus, he's put up some great numbers in car counts and sales. All that and more has earned him this year's top award, and this podcast interview will give you more insight into who Jason is as a per...

Editorial Director Anna Zeck and Dwayne Myers of Maryland-based Dynamic Automotive talk about how shops can demonstrate value in pricing discussions with customers.  Check out this insightful podcast episode and be sure to subscribe to The NOLN Podcast on your platform of choice!

NOLN editor Matt Hudson takes a close look at what electric vehicle fluids are out of the market today and what exactly they're used for. Explore the properties that EV thermal fluids are important, how these new fluids diverge from those in traditional vehicles, and what lube shop owners should think about as more hybrids and EVs hit the streets over the next decade. Special mentions in this epis...

Despite having easy access to images and other media online, most every creative work available to download is protected by copyright law, and reposting, disseminating or otherwise sharing that image without consent from the owner of that intellectual property could land you and your shop in some deep legal trouble.  Digital Multimedia Editor Noah Brown speaks with Minneapolis-based communications...

When it comes to auto maintenance and repair, there's an education gap. Attorneys who understand the challenges that shop owners face in their day-to-day operations are few and far between. And as vehicles become more and more complex, the need to have a savvy legal pro in your corner has only become more urgent. Associate editor Megan Gosch speaks with William Ferreira, the attorney behind the Ca...

James Webb, author of the recently released Redneck Resilience: A Country Boy's Journey To Prosperity, joins Digital Multimedia Editor Noah Brown to talk about his transition to the world of franchising and how to make the most of the opportunities being a franchisee provides.  For the latest news and trends in the quick oil and lube industries, follow NOLN on Facebook and Twitter , and check out...

Martin Moore, founder of Your CEO Mentor and author of the upcoming "No Bullsh!t Leadership" book, joins Digital Multimedia Editor Noah Brown to discuss strategies on how to get the most out of your team by improving your leadership skills and habits. For the latest news and trends in the quick oil and lube industries, follow NOLN on Facebook and Twitter , and check out NOLN.net .

This week, join NOLN editor Matt Hudson and Mike Agugliaro, entrepreneur and co-founder of CEO Warrior , to talk about the mindset of leadership and how changing your frame of view can really help expose new opportunities. Agugliaro also speaks about being nimble and making smart decisions, as well as what piece of advice he was told that totally changed his view of his own company.

Most shop owners know that some customers are still a bit unsure about transitioning away from the good, old conventional engine oils. And it's the job of the shop staff to help educate those customers about the benefits and qualities that modern oils provide. In this episode, two engine oil experts take a deep dive into the world of modern engine oils, especially full synthetics. Michael Thomas a...

We're joined by John "JB" Burkhauser, director of education at BOLT ON TECHNOLOGY, to dispel some myths and lay down some truths about integrating your shop management system with your team's tech and tools. 

With businesses opening back up and shops seeing strong performance through the first half of 2021, many operators are looking to make investments in their shops. Often, that might involve borrowing finances, and for this week's podcast, NOLN is bringing in an expert on that subject. Josh Jones is the chief revenue officer at the small business lending firm Kapitus , and he joins editor Matt Hudso...

In this follow-up episode from last week's, AOCA's Joanna Johnson returns to talk about the FTC report that identifies anti-competitive behavior in the repair and maintenance industry. While the first episode focused on tactics previously used by OEMs and dealers to discourage independent shops, this episode digs into the new frontier of connected vehicle technology. Telematics will change the way...