The Near Memo

Send us Fan Mail In this episode of the Near Memo, Greg Sterling and Mike Blumenthal discuss fresh insights into how consumers engage with local AI Overviews, explore the theory that ChatGPT may be using Google's search index, and dig into the explosive growth and influence of Google's Local Guides program. The discussion also touches on zero-click search, ad transparency, and the implic...

Send us Fan Mail Greg and Mike unpack the latest in local search: an uptick in suspensions, why AI overviews are shifting lower on SERPs, and what local businesses must do to thrive in an AI-dominated search world. Also, a pig roas Subscribe to our newsletters and other content at https://www.nearmedia.co/subscribe/

Send us Fan Mail Darren Shaw of Whitespark returns to the Near Memo to talk with Mike and Greg about what’s actually working—and what’s not—in local SEO as AI begins reshaping consumer behavior. From the rise of first-party reviews to YouTube’s power for B2B lead gen, this episode tackles how agencies can prepare clients for a future beyond Google. They also dig into the limitations of ChatGPT’s l...

Send us Fan Mail In this episode, Mike and Greg break down three major developments shaping the local search and AI landscape. First, they tackle the growing wave of Google Business Profile suspensions caused by rigid, AI-driven video verification—where even legitimate businesses are getting flagged. They offer practical advice on how to avoid getting suspended and why field-based verification is...

Send us Fan Mail In this episode of The Near Memo , Greg Sterling and Mike Blumenthal break down some of the biggest tectonic shifts happening at the intersection of AI, search, and antitrust law. The focal point? Google's claim that its Gemini AI now boasts 350 million monthly users. But what exactly counts as a user—and does stuffing Gemini into every app and product really mean it’s being...

Send us Fan Mail In this jam-packed episode of The Near Memo , hosts Greg Sterling and Mike Blumenthal welcome back Adam Dorfman , VP of Product at BirdEye, for a timely deep dive into the ever-shifting world of local SEO , AI Overviews , and Google’s evolving search ecosystem . The trio unpacks the seismic shifts happening in local search, AI-generated results, and the new metrics that matter whe...

Send us Fan Mail Welcome to Part 2 of our deep dive into the most revealing SEO and UX research of 2025. In this episode of the Near Memo podcast, Greg Sterling, Kevin Indig, and Eric Van Buskirk break down how users actually interact with AI Overviews on Google—and what that means for your SEO strategy moving forward. 00:55 – “Trust over Traffic: The SEO Paradigm Shift” 02:10 – “SEO as Traffic Co...

Send us Fan Mail 🎙️ Trust Before Clicks: What Real Users Do With Google’s AI Overviews We’ve all seen the headlines: Google’s AI Overviews (AIOs) are changing search forever. But how do real people actually use them? In this episode of The Near Memo , we dive into the first behavioral UX study of Google’s AIOs, conducted by Kevin Indig and Eric Van Buskirk. The results? Totally eye-opening—and a l...

Send us Fan Mail In this thought-provoking episode of the Near Memo podcast, SEO veteran Cindy Krum joins Greg Sterling and Mike Blumenthal to unpack how Google's evolving use of AI, including MUM (Multitask Unified Model), is reshaping the search landscape. Krum explains how Google is moving from keyword- and entity-based indexing to modeling “journeys” that reflect a user’s intent — alignin...

Send us Fan Mail 00:00 GatherUp's AmpUp Webinar Overview 05:56 Yelp Antitrust Case Insights 13:32 Google Local Review's AI Overviews and Their Impact 26:45 ChatGPT's Shopping Capabilities and Future Directions In this episode, Greg and Mike discuss the upcoming AmpUp 2025 virtual conference with Mel Atia of GatherUp, focusing on local SEO, reputation management, and the impact of AI...

Send us Fan Mail We discuss the latest developments in Google's antitrust trial and the introduction of new AI features in Google Business Profiles. They explore the implications of these changes for local SEO and user experience, as well as the potential future of search in an AI-driven world. The conversation highlights the challenges Google faces in maintaining its market dominance amidst...

Send us Fan Mail Greg Sterling, Mike Blumenthal, and Sammy Paget of BrightLocal discuss the evolving landscape of consumer reviews, focusing on how consumer behavior has changed over the years, the importance of businesses responding to reviews, and the impact of AI on review management. They explore the future of reviews, the decline in trust, and Google's policies regarding review authentic...

Send us Fan Mail 01:59 Evolution of Consumer Review Behavior 05:03 Trust in Reviews: A Declining Trend 08:14 The Impact of Fake Reviews and AI 14:18 Alternative Review Platforms and Their Trustworthiness 19:30 Key Findings from the 15-Year Review Study 22:07 Best Practices for Review Solicitation 29:22 Consumer Expectations and Business Responses In this episode, Greg Sterling, Mike Blumenthal, an...

Send us Fan Mail In this milestone 200th episode, the NearMemo crew unpacks Google’s mounting regulatory woes in Europe, including fresh scrutiny under the Digital Markets Act. Mike breaks down a storm of GBP bugs and business suspensions and ponders the fact that Google is actually admitting to them.. Greg steers the convo into the evolving future of search—where AI, chat interfaces, and user exp...

Send us Fan Mail Greg Sterling and Mike Blumenthal discuss the current state of Google suspensions, the impact of AI overviews on local search traffic, and the evolving landscape of digital marketing strategies. They emphasize the importance of businesses becoming less reliant on Google and exploring alternative marketing channels while navigating the challenges posed by AI and changing search dyn...

Send us Fan Mail In this episode, Greg and Mike discuss the recent EU findings regarding Google's non-compliance with the Digital Markets Act (DMA), the implications of algorithm changes leading to increased suspensions and verifications, and the evolving landscape of AI competition, particularly focusing on Google's strategies to retain users amidst rising AI technologies. They also exp...

Send us Fan Mail Buckle up for another Near Memo packed with search drama, AI experiments, and a high-speed Tesla takedown. Mike and Greg dive into Google’s ongoing Business Profile suspensions, unpack the latest AI-driven search changes, and speculate on whether Elon Musk has permanently tanked Tesla’s brand. Plus, a peek at Google’s antitrust battle and what losing Chrome could mean for search d...

Send us Fan Mail 00:00 Overview of Topics 01:07 Increase in Business Suspensions - Resinstatements very slow 06:27 Google's Search Query Insights - Is Google Cooking the Books? 21:03 Google's AI Mode as the Future of Search We discuss the recent increase in suspensions and the delay of reinstatements on Google, the implications of Google's five trillion search queries, and the impac...

Send us Fan Mail 00:00 Introduction to Last Mile Retail 06:04 Evolution of the Business Model 11:35 Market Changes and Competition 17:03 Understanding Good Local SEO 23:03 Microsite Strategy and Implementation 29:47 The Role of AI in Marketing Strategies 37:30 Navigating Paid Campaigns and Google Optimization 45:55 Enhancing Customer Journey and Content Strategy - Last Mile Retail started by addre...

Send us Fan Mail The Near Media team + several Google Product Experts and Brad Wetherall discuss various aspects of Google Business Profiles, including internal mobility at Google, the challenges of maintaining institutional knowledge, and the complexities of review management. They delve into the recent discrepancies in review counts, the importance of communication from Google, and the impact of...

Send us Fan Mail Greg and Mike discuss various topics related to Google's recent changes and features, including issues with review counts on Google Business Profiles, the introduction of the Ask for Me automated calling feature, and the implications for small businesses. They also explore the new Gemini reasoning model and its potential impact on local search and consumer behavior. The conve...

Send us Fan Mail In this episode, Greg and Mike discuss the 20th anniversary of Google Maps, highlighting its evolution and new features. They delve into the newest Map Top Lists feature, the implications of recent messaging features for businesses and the ongoing decline in consumer trust in online reviews. The conversation also introduces Google's new 'Ask for Me' AI feature, expl...

Send us Fan Mail In this episode, Mike Blumenthal and Greg Sterling continue their discussion with Curtis Boyd, CEO of the Transparency Company, focusing on the pervasive issue of review fraud. They explore the current landscape of consumer trust in online reviews, the implications of new FTC regulations, and the challenges businesses face in maintaining review integrity. Curtis shares his optimis...

Send us Fan Mail In this episode, Greg Sterling and Mike Blumenthal discuss the state of review fraud with Curtis Boyd, CEO of the Transparency Company. They explore the complexities of fake reviews, including the different types and metrics used to identify them. The conversation delves into the role of AI in generating fake reviews and the economic impact of review fraud on consumers and busines...

Send us Fan Mail In this episode, Greg and Mike welcome Brad Wetherall, former Director of Operations for Google Business Profile and now CEO of Bitwise Consulting. They discuss the challenges of fake reviews, Google's approach to detecting and managing them, and best practices for businesses to enhance their online reputation. Brad shares insights on the importance of engagement, the role of...