The Leap Forward Show

In this episode of Leap Forward, we welcome Jacqui Barker, Global OEM Strategy Director at Keyloop. A dynamic leader in automotive technology and media, Jacqui shares her extensive journey from launching car magazines to shaping IT integration and enhancing the car buying experience. She champions diversity, offering unique insights on seamlessly combining online and in-person customer journeys in...

Today on Leap Forward, we’re joined by John Veichmanis, CEO of Carwow, who shares the journey of building one of the world’s largest car review platforms. JV dives into how Carwow bridges content and commerce, helping consumers navigate car purchases while empowering dealers with data-driven insights. He discusses trends like AI-powered auctions, retail media, and the future of omnichannel car buy...

On this episode of Leap Forward, we chat with Mikołaj Duh-Imbor, a Harley-Davidson performance specialist whose passion for motorcycles began with childhood dreams of customization. Mikołaj shares his journey from mechanic to tuning expert, highlighting how technology—like advanced diagnostics and AI—is transforming the industry. He also discusses the challenges of balancing mechanical expertise w...

Join us on Leap Forward as we welcome Steve Ure from eDynamix—a leader transforming automotive retail through technology. Discover how listening to dealers led to the creation of their industry-standard online check-in system, born during the pandemic to streamline customer visits. Learn how unified platforms and AI are reshaping the business, from self-service solutions to seamless inte...

Today on Leap Forward, we’re joined by Paul Lilly, Sales & Operations Director at MG Motor UK Ltd, with decades of experience spanning two-wheel and four-wheel industries. Paul shares his journey from luxury automotive brands to iconic motorcycle manufacturers, highlighting the transformative power of brand connection and technology in automotive. He discusses the rise of EVs, the balance betw...

Join us on Leap Forward as we speak with Lyn Howdon, founder of Th!nk Academy Services and a leading expert in automotive retention strategies. Lyn shares her extensive experience, from her early passion ignited at a Ford dealership, to introducing early renewal programs and developing cutting-edge omnichannel platforms. She discusses the critical importance of customer experience in today's marke...

On this episode of Leap Forward, we speak with Elliott Perks, Co-Founder and CEO of Jigcar and an expert in automotive logistics, as we explore tech solutions for automotive transport. Elliott discusses the problems car dealer groups encounter with managing car movement, specifically the lack of visibility, delays, and pricing issues they often face. Hosted on Acast. See acast.com/privacy for more...

In this episode of Leap Forward, we sit down with Michelle Wells, VP of Global Marketing at Infomedia—a trailblazer in automotive tech. Michelle takes us through her journey from the digital marketing trenches to spearheading global strategies in a rapidly evolving industry. Her story offers a front-row seat to how leadership, adaptability, and innovation intersect in high-stakes markets. Hosted o...

Digital or in-person? The future of car sales is both. In this episode of Leap Forward, we sit down with Robert Hazelwood, Non-Executive Director at Citygate Automotive and a 40-year veteran of the automotive industry. From leading major brands to advising today’s start-ups, Robert shares how dealerships are blending cutting-edge digital tools with personalized service—and why human connectio...

Danny Bluestone, Director Digital Transformation and Innovation at CACI Limited, takes us deep into his pioneering journey through the evolution of digital innovation. With decades of hands-on experience, he reveals how he masterfully merges cutting-edge design principles, intuitive usability, and open-source technology to build seamless, user-centric digital experiences that drive real impact. Ho...

On this episode of Leap Forward, Chris Roberts, Group MD of JC Automotive, takes us behind the scenes of his career, from starting in the industry to leading a major automotive group. He dives into electrification, streamlining operations, and how AI is reshaping the industry.   Chris highlights the value of training, customer-focused strategies, and staying ahead of industry changes. For any...

We sit down with Allan Cook CBE, Chairman of the Henry Royce Institute and a veteran engineer with decades of experience in aerospace, defence, and infrastructure. ​Allan reflects on his journey from electrician to leading major projects like HS2, emphasizing the importance of talent, technology, and leadership. He shares insights on global collaboration, the rise of AI, and the need for long-term...

On today’s episode of Leap Forward, we’re joined by Graeme Potts, a highly experienced leader in automotive retail and the CEO of Eden Motor Group. Graeme’s career began in dealership operations, and over the years, he climbed the ranks, ultimately founding Eden Motor Group. Under his leadership, the company has grown into a prominent player in the UK automotive sector, with over 20 dealerships an...

In this episode, Victor Valentin, VP of Sales and Customer Experience, reflects on his shift from engineering to leading sales across 43 markets. He explores customer focus, data-driven strategies, and modern training methods like AI and microlearning. Victor also breaks down market challenges like EV adoption and shifting consumer demands, sharing practical lessons on leadership and growth in a c...

In this episode of Leap Forward, we’re joined by Matt Galvin, Managing Director of Polestar UK, who shares his journey from car sales to leading a disruptive electric vehicle brand. Matt discusses Polestar’s commitment to design and sustainability, the challenges of EV adoption, and the role of innovation in shaping the future of mobility. He also emphasizes the importance of customer experience,...

On this episode of Leap Forward, we sit down with Nancy Rignall, founder and managing director of Prospecting Dynamics, to discuss her journey in the automotive industry. From her early days at Ford to leading a business focused on customer retention, Nancy shares insights on EV adoption, shifting consumer behaviour, and the role of human connection in a tech-driven world. She also offers advice o...

In this Leap Forward podcast episode, Sarah Dawson shares her journey from retail to leadership roles in the automotive industry. She highlights the importance of transferable skills like communication and coaching in helping managers shift from autocratic to consultative leadership. Sarah discusses how technology, like Zoom and Teams, enhances training, advocating for flexible, modular learning t...

Imagine being falsely accused and losing it all - in full public view. In today's Leap Forward, we reveal how Sir Conor Burns turned personal and political setbacks into powerful comebacks. Former trade minister, political strategist, and now a driving force in UK-US commerce. Sir Conor reflects on resilience in public life, the evolution of global trade, and his current mission to bridge bus...

Rebecca Martin shares her incredible journey from graduate trainee in Australia, through seven years in the upper echelons of Ford Motor Company, to the present as Director of a leading consultancy delivering leadership training. Rebecca brings insight from her broad and deep experience in her various roles as General Manager, Chairman, Mentor, Founder, and Director. She offers her thoughts on lea...

Paul Jordan, the head of Secret Service and an industry veteran speaks with us today to unpack the transformations happening in automotive retail. He shares his views on how dealerships are becoming more customer-focused, driven by AI and video technology, and discusses the evolving dynamics between manufacturers, dealers, and consumers. If you're keen on the future of car buying and servicing, th...

On this episode of Leap Forward, Simon Poole, Commercial Director at Citygate Automotive, discusses the importance of adaptability in a rapidly evolving industry, sharing insights into digital transformation, talent management, and the vital role of diversity in shaping the future of the automotive world. Packed with actionable advice and forward-thinking strategies for professionals at every leve...

Jack Allman, co-founder and Chief Commercial Officer of Bumper, joins this episode of Leap Forward. In this conversation, Jack discusses Bumper's innovative 'buy now, pay later' solutions designed to ease the unexpected financial burdens of car repairs.   With over a decade of experience scaling the business across the UK and Europe, he shares insights on tackling industry challenges, driving...

In this episode of Leap Forward, we are joined by Kerry, founder of Akeno LTD and a seasoned expert in business transformation with over two decades of experience. Kerry shares her insights on leveraging systems to enhance customer experience, the critical role of empowered and knowledgeable teams, and the importance of seamless omnichannel strategies. With a track record of driving organisational...

Have you ever wondered what it takes to lead and transform industries as diverse as automotive and finance? In this episode of the Leap Forward Podcast, we’re joined by Tim Tozer, Chairman of the Board at Allianz UK and a seasoned expert with decades of experience at the helm of some of the world’s most recognised companies. ​ From his early career at Leyland Cars to leading GM Vauxhall as Managin...

Have you ever wondered what it takes to navigate automotive finance? In this episode of the Leap Forward Podcast, industry veteran Peter Cottle shares his remarkable journey and insights. From starting his career at Lloyds Bank to taking on leading roles in prominent motor finance companies like Lombard, Jaguar Cars Finance, and PSA Finance, Peter brings unparalleled experience to the table. &nbsp...