The Leadership Academy with Chad Gibson

Do you sometimes notice yourself just showing up and going through the motions? In high-performance leadership, we know that doesn’t work. What is the remedy? Learning how to create a powerful outcome for yourself and your team…

Can you improve your customer service? The answer should be a resounding “YES!” Listen to this quick tip on creating a feedback loop for your customer service.

Lack of winning relationships in business costs the business everything. So much of what frustrates us as business leaders is caused by a breakdown in people’s relatedness to one another - when you get what it costs you - you will find a solution.

Are you uncomfortable having 1:1 conversations?

Getting people on your page is what leadership is all about.   Are you maximizing the power of your team?

Great athletes prepare, prepare, prepare. Do you, as a leader and coach?

When your team members disagree and argue, it robs you of your effectiveness and results. Disagreeing is not a problem - in fact, it is desirable to have different points of view. However, when people get attached to their viewpoints, we lose effectiveness. Listen to this episode where I explain how to avoid this common problem.

Help me get my team turned around!

Do you know exactly the moments in time when you keep or break your customer promise? Identifying the key moments in your “customer service cycle” is important in delivering consistent service as a brand. And by doing this work with your team members, you build ownership in your customer service from the beginning!

As a professional, we can learn from great athletes. Do you prepare for a world-class performance?

Meetings get a bad rap! Meetings done well are the foundation of great business success. In meetings, we can do our best thinking as a team, plan our actions, and coordinate our efforts. Listen to this snippet from some quick advice to make your meetings high-performance!

Here’s a secret: Be more committed to their results than the noise in your head!

Some companies really “get” customer service. The Four Seasons is one of the best! Here is a customer service story from a recent family vacation. How can you apply a customer-first mindset with your team?

Are you a trustworthy leader? Listen and find out!

First comes mindset. Then comes everything else. Listen to this mastermind and learn how to communicate service-first leadership with your team.

Most people are confused about what it takes to be a charismatic leader. Don’t complicate it. Learn how to lead this way today.

80% of teams fail to execute and implement projects and activities on time. Why is this? What do the 20% do to be successful? Listen to find out!

Stop focusing on inspiring others! (GASP!) Focus on this instead.

Meetings get a BAD rap! Getting people together is WHERE business happens. Listen to this mindset shift and call a meeting :)

Here is a question: Is it a weakness to show vulnerability? Most business leaders think we have to be STRONG at all costs. Is this the way the pros operate? Learn the one question you can ask to stay strong and show that you are a real person.

Have you ever attended a BAD meeting? Of course, you have! Bad meetings happen all the time, even with well-meaning smart teams. Do you want some tips to avoid them? Listen here…

There is a lot of confusion and mixed messaging out there about how leaders “should” show empathy. This often is the exact wrong thing to do ;) Listen to this quick tip where I help clarify what empathy really means for effective leadership.

Great business results require strategic thinking. Often, this is an afterthought for leaders. The best leaders practice daily a strategic mindset. Do you want to maximize the potential of your team, revenue, profitability? Then listen to this mastermind session!

You lead a team. You lead a business. There’s a lot to manage. Need some simplicity in how to be a great leader for the challenges of today? Listen to my 3 practical steps to be better today!

Are you a business leader who knows it’s time to scale your growth? Are you building your team, sales and resources for a new operational state? Then listen to this episode where I distinguish Five Pillars every fast growth company must pay attention to for success!