The Key Point Podcast

Keypoint Intelligence's Peter Mayhew and Kris Alvarez (our Cartridge Analysts Ruminating about Toner and Supplies) speak with David Connett of Connett & Unland GbR about what to expect at the Ambiente event and the Remanexpo Academy. With both slated to happen at the end of January 2024 in Frankfurt, the trio also find some time to ponder rush hour at Euston Station in London and the Messe Frankfu...

Lee Davis, Senior Analyst in Keypoint Intelligence's Workplace Group, speaks with TraitWare CEO Heath Spencer about the problems with passwords and what the future of "logging in" will look like, as well as a little on TraitWare's monthly livestreams . Will your clients be using passwords in the not-so-distant future? Tune in to this episode of The Key Point Podcast to find out!

As artificial intelligence (AI) becomes increasingly sophisticated, so do the methods and tactics used by hackers to exploit it. Join Anne Valaitis, Keypoint Intelligence's Principal Analyst of Managed IT Services, as she mines the topic of AI-powered hacking with Carlos Fernandes and Steve Britt of Agile Cybersecurity Solutions (ACS), exploring the latest trends and discussing how organizations c...

Recorded on the spookiest day of the year, Peter Mayhew and Kris Alvarez (Keypoint Intelligence's Cartridge Analysts Ruminating about Toner and Supplies) share insights on the office paper market as 2023 concludes, from digitization to persistent printing. They plug some of our recent primary research surveys, spotlight several upcoming industry events, and unpack the impact of the European Commis...

Join Keypoint Intelligence's Keith Haas and Mark Davis as they discuss WeWork's downfall, the impact of coworking across the globe, and the importance of the gig economy for coworking. Their conversation touches on why WeWork failed in the US, what constitutes a successful coworking business model, important features for coworking providers to consider moving forward, and where they think the gig...

For their quarterly discussion of all things managed IT services, Keypoint Intelligence's Anne Valaitis and Carl Schell catch up on recent developments and what dealers need to know about the space as 2023 comes to a close. Their conversation potpourri touches on Unified Communications-as-a-Service, cybersecurity, what happened at our Office Document Technologies conference, and a teaser of some o...

Join Keypoint Intelligence's Anne Valaitis as she sits down with Chris Perry of Agile Cybersecurity Solutions (ACS) for this second podcast in our ongoing series around cybersecurity. With a multitude of endpoints to manage and monitor, organizations need to know why asset management is so important and how it's critical to protecting an entire digital ecosystem—and Perry has the answers to the qu...

Deborah Hawkins, Group Director of Keypoint Intelligence's Workplace Group, speaks with Kousuke Ito and Angie Tinto Hamood of Ricoh USA about how print infrastructure can be modernized to become more sustainable. Their discussion spans rising consumer awareness, Ricoh USA's dealer and education program, recycling, post-consumer recycled (PCR), and many other innovations in the company's portfolio.

Keypoint Intelligence's Carl Schell is joined by Jack Rodman and Jolene Shaughnessy of Marco to discuss the mega dealer's strategy around M&A and how culture play a huge role in the process and integration of combining two entities. From the vantage points of corporate business development and human resources, respectively, Rodman and Shaughnessy dissect the organization's approach to acquisitions...

This year marks the 20th anniversary of Cybersecurity Awareness Month, and what better time than now to prepare for October! Join Keypoint Intelligence's Anne Valaitis as she sits down with Carlos Fernandes, Founder and CEO of Agile Cybersecurity Solutions (ACS), to discuss how businesses could and should protect themselves, the latest threats and what to do about them, and the role everyone plays...

Tori Miller Liu, CEO of AIIM , and Craig Laue, CEO of IDEM Global and AIIM Florida Chapter President, speak with Keypoint Intelligence's Lee Davis about what it takes to drive digital transformation (DX) success. They also discuss market and technology trends, along with the educational and networking opportunities available at the  AIIM Showcase and Strategy Summit (October 3-4) and the benefits...

Milner's Tom McMahon, President and General Manager, along with Juan Santos, Regional Sales Director, sit down with Keypoint Intelligence's Carl Schell to talk about the company and its trajectory in the future. The conversation spans office and production print, managed IT, changes the organization has made and will be making to drive success, and plenty of other topics—all to get to the heart an...

Mark Davis, Analyst at Keypoint Intelligence, sits down with Canon Europe's Pierre Meurice and Ryan Stewart to investigate the important topic of how buyer personas can influence purchasing patterns. Their discussion spans the fast-moving borderless world of B2C and B2B across social media, adjusting for cultural differences in the expansive EMEA geographic region, and how to engage with customers...

In the Keypoint Intelligence 2023 IT Decision Makers (DMs) survey on digital transformation (DX), over 80% of IT DMs from Western Europe and the United States said that it going 100% paperless in the next five years is attainable. Deborah Hawkins and Lee Davis of our Office Group speak to the feasibility of the paperless office, along with how the state of DX is impacting the scanner industry.

Keypoint Intelligence's Anne Valaitis and Carl Schell sit down again to talk about managed IT and cloud services, framing much of the dialogue around our Advisory Service research and deliverables. Here they discuss IT in Europe, Anne's panel session on unified communications at the BTA National Conference in Boston, and more, closing with a bit about the Pitt-WVU rivalry—all fun stuff to be sure!

Keypoint Intelligence's Anne Valaitis (Principal Analyst, Office Group) and Lisa Brown (Principal Analyst, Consulting) discuss Keypoint's recently completed Multi-Client Study on robotics process automation (RPA) and intelligent document processing (IDP). They dissect themes and trends around documents and workflow and then look at the customer journey to analyze how organizations are benefiting f...

Peter Mayhew and Kris Alvarez (our Cartridge Analysts Ruminating about Technology and Supplies) are joined by Volker Kappius of Delacamp to discuss toner and the challenges for the technology to respond to demands for lower melting temperatures. Somehow, they get onto the subjects of the US ban on Ninestar as well as nuts in chocolate bars—don't ask, just listen.

Thanks to the technological response from manufacturers, print service providers (PSPs) now have nearly the full capability to put "INK ON ANYTHING!" Eric Zimmerman, Principal Analyst of Wide Format in Keypoint Intelligence's Production Group, sits down with Dan Johansen, Vice President of Sales for the Americas at Roland DG, to discuss that as well as trends in wide format to help drive the growt...

With so much talk of how artificial intelligence (AI) can be used to help us in our everyday lives, it's important to also consider the potential security threats that this technology can bring about. Sit down with Keypoint Intelligence's Keith Haas and Lee Davis as they discuss how criminals are using AI in alarming ways and how you can best protect yourself.

Keypoint Intelligence's Deborah Hawkins and Mark Davis sit down to discuss vendor financials for 2022 in the office sphere, dissecting the companies that performed well and not so well. They also share insight on trends that may shape the financial results for next year and other factors affecting the industry, such as supply chain issues, the continuing impact of COVID-19, and much more.

What is digital thread and how can it benefit businesses in big print? Lee Davis, Senior Analyst in Keypoint Intelligence's Office Group, sits down with PTC Principal Research Analyst Colin McMahon for an intriguing conversation about the topic, including how it fits into the broader area of digital transformation (DX) and what its future potential is.

Keypoint Intelligence Principal Analyst Anne Valaitis speaks with Bruce Orcutt, Senior Vice President of Product Marketing at ABBYY, about the current state of document and process automation. Their insightful conversation hits on many resonant subjects, including a look at some promising new technologies and a discussion around the effect that artificial intelligence (AI) will surely have on busi...

Peter Mayhew and Kris Alvarez (our Cartridge Analysts Ruminating about Technology and Supplies) ponder the reasoning behind the joint venture between Ricoh and Toshiba Tec and what it could mean for the industry. They also tackle the persistent, thorny issue of cartridge counterfeiting before spending a few minutes investigating recent developments at paper mills and in the office paper market.

Kevin Neal (CEO of P3iD) and Jim Tamo (President of Visioneer), both of whom are part of the TWAIN Working Group, sit down with Lee Davis (Senior Analyst in Keypoint Intelligence's Office Group) to dive into the world of thin-client scanning. During the lively discussion they define what it is, who does it, and who it can help, while outlining other key points of this growing technology.

Artificial intelligence has certainly made its presence felt in 2023, perhaps more so than anything else so far this year. Listen as Keypoint Intelligence Analysts Keith Haas and Lee Davis dive into AI's capabilities, the reasons many workers are concerned about how it will impact their jobs, and how it can be used to augment and modernize the various task people may encounter.