The Jody Maberry Show

Mike Brennan returns to ask me three questions. 

Mike Brennan talks about creating something every day. 

I sent down to talk with Park Ranger Shelton Johnson. 

We may have broken LinkedIn. Mike Simmons joins me to talk about it. 

Here are some lessons and observations from Podcast Movement in Orlando. 

David Hancock returns to ask me 3 questions. 

David Hancock joins the Jody Maberry Show to talk about the power of attending live events. 

Don't get too comfortable. It is time to be a misfit. 

Lee Cockerell, Dan Cockerell, and Jeff Noel join me on this episode of the Jody Maberry Show to answer questions from a listener. 

Paul Klein asks me 3 questions on this episode of The Jody Maberry Show. 

Paul Klein joins me to talk about pricing. 

"If you don't give more value than what people expect, that's the road to no one calling you." Notable Moments 02:53 – Traveling in Kuwait 04:40 - The Essence of Five-Star Service 07:14 - Exceptional Service and Guest Satisfaction 13:40 - The Impact of People on Guest Experience 14:17 - Leadership Issues and Empowerment 15:25 - Hospitality and Service Excellence 18:22 - Hiring for Attitude 19:20 -...

Braveity is the brief moment when you have made the decision to act brave. It only takes a moment but has a tremendous impact. 

In 30 seconds, you can share how much you appreciate someone.  With only a quick video, audio message, email or text, you can have a powerful impact on someone's day while also building a relationship. In this episode, I share 3 personal examples of short videos of appreciation and how you can apply this method right away. 

Jeff Noel joins me on this episode of The Jody Maberry Show to ask me three questions.  Here are the questions Jeff asks: Why did you drive a day and a half round-trip to go to Glacier National Park? Jeff Noel asked me to meet him at Glacier National Park. It was an offer I couldn't refuse. In total, I spent more than 30 hours on the road driving to meet Jeff. Time is the most valuable gift you ca...

This episode of The Jody Maberry Show was inspired by a recent iTunes review of the podcast.  Part of the review states, "Jody is a bit like the Garrison Keillor of business podcasting..."  Reading that reminds me of the time I met Garrison Keillor in Seattle.  After one of his live events, I had the chance to get some books signed by Garrison. He took the time to admire my tie. He told me I marri...

Write it all down and other advice. 

"Isolation is the enemy of excellence." That single line from my conversation with Aaron Walker is another great reminder as to why mentorship is so important. Aaron is a trusted mentor and author of View from the Top. He joins a conversation to share how mentors have shaped every season of his life. From business to personal tragedy, Aaron shows how mentorship provides clarity, connection, and co...

"What does this make possible?" Notable Moments 01:15 – Five quote cards posted above Jody's desk 02:21 – Card #1: "Rest is a weapon" – a lesson from Jason Bourne 03:24 – Card #2 (retired): "I can, and I will" – from a visit to Mike Kim's house 04:30 – Card #3: "What does this make possible?" – a mindset from Dan Miller 05:47 – Card #4: "Do the one thing" – avoiding distraction overload 07:06 – Ca...

"You have to forgive yourself today to do your best tomorrow." Notable Moments 00:43 –Mike Simmons, Co-host of Catalyst Sale Podcast 01:23 – Question 1: Who is your favorite Marvel character and why? 03:05 – Question 2: What themes have carried through your personal and professional journey? 06:35 – Question 3: What does "Do your best and forgive yourself" mean to you? 07:54 – Admiral Payne's lega...

"If you rely on a change of the calendar and not a change of the mind to make a difference, you're doing it wrong." You don't need a new year to start, just new rules. There are six personal rules I've created to guide my year ahead. Since I was inspired to create my list, I wanted to share them with you in case they maybe inspire yours. Instead of relying on resolutions that often fade, I'm focus...

On this episode of the Jody Maberry Show, I examine how it only takes 5 minutes to create magic for customers. Jeff Noel has preached how you don't have to go the extra mile to Wow a customer. All you have to do is go the extra inch. Do that one little thing you don't have to do. During a visit to LensCrafters, someone went the extra inch and it absolutely delighted me. And it made me realize all...

On this episode of The Jody Maberry Show, we are joined by Jeff Noel.  Jeff shares a story about the Magic Kingdom that illustrates what happens when you give employees the freedom to create magic.

While on a family road trip, we listened to the book  Ask an Astronaut. My kids loved the book and have been asking questions about space. It all reminds me of how curious I was about space when I was a kid. And that reminds me of a time a few years back when my son attended a space camp at the local library. On the final day, Astronaut John Fabian came to speak to the students. No way was I going...

Recently, my daughter came with me on a trip to Nashville. We had a tremendous time together, but it wasn't all about having fun.  Here are the lessons I learned from traveling with my daughter. R&R will help you catch your breath:  When I saw R & R, I am not talking about rest and relaxation. Instead, I mean reconsider and refuse. In order to bring my daughter on a business trip with me, I needed...