The ITSM Practice: Elevating ITSM and IT Security Knowledge

In this episode of 'The ITSM Practice,' I delve into the 'Organizations and People' dimension of ITIL 4, a vital aspect of IT Service Management. We explore how this dimension focuses on aligning human skills and capabilities with organizational goals to enhance IT service delivery. The discussion covers the benefits, such as improved team dynamics and enhanced employee engagement,...

In this episode of 'The ITSM Practice', I dive into the transformative world of ITIL 4, focusing on its four pivotal dimensions that are reshaping IT Service Management and IT Security. I explore the human element in 'Organizations and People', the strategic 'Value Streams and Processes', the foundational 'Information and Technology', and the critical role of 'P...

In the 'The ITSM Practice' episode, Luigi Ferri, with over 25 years of experience, discusses 'Ten Common ITIL Implementation Mistakes to Avoid at All Costs.' He gives advice on using IT frameworks effectively, including having a clear plan, securing top management support, and tailoring ITIL to your organization. Luigi encourages sharing ITIL experiences and connecting on LinkedIn...

Welcome to 'The ITSM Practice' with Luigi Ferri, exploring the evolution of ITIL into ITIL 4 for IT Service Management and IT Security. Today, we dive into ITIL's history and its latest adaptation for the digital era. Luigi shares his insights on ITIL 4's key features, including the Service Value System, the Four Dimensions, and the shift from processes to practices. Join the discu...