The IT Experience Podcast

Pasi learns how Jesper Hansen's team in Denmark analyses and improves their end-users experience with HappySignals experience data. Region Midtjylland provides Service Desk for local hospitals using their ServiceNow. Episode notes at: https://today.happysignals.com/podcast-jesper-hansen-from-region-midtjylland-providing-experience-for-hospitals

Sami Kallio interviews two MSP representatives in our yearly HUG customer event.  Fujitsu UK's Cat MacDonald and Tieto's Janne Kaihila share their insight. In this non-scripted panel discussion, both as Head of Service Desk, talk about the topics of:  People’s fears of new things, like RBA, AI, ML and Automation.  How to turn that into motivation and excitement.  How the contra...

In this episode Pasi Nikkanen had an interview with Riikka Salonen , Service Support Lead at Posti, the Finnish Postal Company. It was recorded during Happy User Group in Helsinki on May 23rd. Based on HappySignals' Happiness Score™ they ranked as #1 this year. Listen to how they use Employee Experience with their ServiceNow in their Enterprise Service Management: IT, HR and Finance Services. And...

In this episode Sami Kallio meets Alan Norris, ISV Consultant at ServiceNow. They discuss how employee experience and service experience is one of the key messages from ServiceNow and how Alan personally sees the importance. Recorded live at SITS 19 expo in London, so mind the sound quality in the noisy expo hall. Enjoy! Show notes: https://today.happysignals.com/

In this episode Pasi goes and meets John Sullivan, CIO and Project Director at Virgin Trains. We talk about importance of employee and customer experience to the business, how traditional KPIs do not matter, how using ServiceNow enables them to innovate and how trust and transparency is the key to succeeding with service experience data. More at https://happysignals.com/

In HappySignals measurement tool, we define employee into four different behavioural profiles. In this episode we explain those profiles and what drives different types of people in your organisation. You can download an free eBook about the profiles here: https://happysignals.com/it-profiles/ For more information visit happysignals.com.

In this episode we discuss with Sami on why it's important to have transparency inside the enterprise with experience data. Having the data available to all stakeholders, partners and colleagues is crucial. Show notes: https://today.happysignals.com/

Happiness Score™ is a ITSM Benchmark we gather from our customers data. It's anonymized and updated daily and the numbers we who are from the past 6 months. In this episode we go through the numbers as they stand in April 2019, with some insight into what they tell us. As the first episode we do some introduction to the topic and in the future we'll bring more insight into the details. Enjoy. Happ...

In this episode we talk about when is the right time to start measure, what are the fears related to measurement and why starting as soon as possible is the best thing you can do. For more information go to: https://today.happysignals.com/ For the YouTube version of HappyToday Podcast: https://www.youtube.com/channel/UCZt8YNTGsNBiVCPEPWYr1nA/

How to use employee experience measurement as motivation for Service Desk teams and agents. How seeing the positive will increase their job satisfaction and showing the negative will allow agents to learn from their work. YouTube video version of this episode at: https://youtu.be/FnG0Ocjt-iQ Links from the show Richard Branson, Put employee first: https://www.inc.com/oscar-raymundo/richard-branson...

In this episode we talk about Employee Experience in ITSM and how HappySignals got started. Find out more here: https://www.happysignals.com/