The Insurance Podcast

Change isn't easy, especially when it's unexpected and forces the shuttering of the entire way an industry does business but that's what Joseph Carnevale took on this year as IBAO President.  In this episode Joseph talks about how to pivot, what it means to care in a de-personalized insurance world and how to look to the future what kind of changes insurance professionals should anticipate and how...

Claims can go wrong but what happens if you suspect that a claim might not be what it seems?  You might hire an investigator, some one like Dorian Bond, who can help figure out what's going wrong.  Dorian joins Curt and Pete to discuss how brokers and agents to pick up on fraud and explains what lengths insurers go to expose fraud.  Dorian's back story and history is inspirational too and he share...

Home security is changing from an old tech reactive model to a new age proactive system that integrates far beyond the traditional monitoring station.  Dhruv Garg drops by to explain how Kangaroo and its connected systems will change the way insurance looks at home security and why its value proposition is far better than what the insurance industry has always done. Please rate, review and follow...

Telling a story is never easy, but telling a story about insurance is even harder but Charles Alexander knows how.  Insurance can scare consumers into purchasing but it can also educate them into purchasing the right coverage, coverage that agents and brokers struggle to explain in the sales process.  Charles shares his tips, tricks and things not to do with video marketing as he joins Curt and Pe...

Is there anyone more energetic in the insurance industry than Bill Pieroni?  If so we haven't recorded with them yet.  However, after talking with Bill you don't just feel energized, you are informed, educated, and empowered with a new understanding of insurance knowledge.  As the CEO of ACORD Bill sees how in the future volumes of data will move between insurance partners and what the consumer wi...

Outsourcing is not a dirty idea anymore, in fact it's far more common in the insurance industry than we think and Daniel Ramsey, the CEO of My Out Desk will explain how his company and services allow for back office efficiencies.  Daniel explains how using an external service of trained and licensed people to do the more menial tasks allows brokerages and agencies to focus on their strengths, thus...

Have you ever wondered how the IBAC president looks at the insurance industry and its current state of change?  Kent Rowe joins Curt Wyatt and Pete Tessier to talk about what he sees and how IBAC is addressing and manager change for almost 40,000 independent insurance brokers. From data exchange and technology  to education and the effectiveness of advocacy with all levels of government, Kent pull...

Education is the key to opportunity and any professional never stops learning through their career and Peter Hohman, CEO of the Insurance Institute if Canada joins Curt and Pete to discuss the importance of education.  The IIC does more than prepare people to be agents or brokers, it serves all facets of the insurance industry and Peter explains how it has adapted to changing needs from the indust...

Insurance professional, author, and so much more, Bryan Falchuk joins Curt and Pete to talk about his new book, The Future of Insurance: From Disruption to Innovation.  Bryan's insight and research shows how it's not just technology that's evolving the industry but new ways of thinking in all ares of the industry and he back that up with well researched case studies.  It's bit of an Insurance book...

Coalition Cyber is a different kind of insurance company and company co-founder Joshua Motta explains how his approach is via risk management not tech solutions.  Certainly there is technology involved but the way Coalition provides value and coverage to insureds is different and unique.  Joshua explains that Coalition looks at risk management as the way to best help customers and why a cyber thre...

It's rare a guest comes back so fast but Tom Super was far too interesting and informative to not continue with his insights.  Consumer data is always hard to understand and Tom with JD Power share information and what they have learned about the insurance-buying consumer.  It's not easy managing change during tumultuous times but gathering data in the right context can go a long way to making sen...

Have you ever wondered what the underlying traits of successful insurance businesses are?  Rick Bauman from IC3 joins Curt and Pete to discuss how a passionate workplace leads to a successful culture. Rick brings his years of wisdom and experience to the podcast to give back some information and expertise to an industry that has been very good to him.  Learn how to measure your teams and build a s...

The insurance consumer is changing and no one knows that better than JD Power the leader in consumer data and analytics. Tom Super, head of P&C insurance for JD Power, joins Curt and Pete to talk about what's influencing consumers with insurance purchasing decisions and what kind of experience they are looking for from the marketplace.  With JD Power's data and Tom's experience this podcast turned...

Back for a third appearance, social & content marketing expert Alyson Shane discusses how reaching new customers is changing due to the pandemic.  Insurance has always been a difficult product to market and by touching on various media platforms Alyson explains how different tactics, some new and some old, can help become habits and regular processes when you cannot be face to face with clients.  ...

Artificial Intelligence is still a developing technology within in the insurance industry but the misconceptions are gradually disappearing.  Joe D'Souza the founder and CEO of Pro Navigator wants to make those misconceptions disappear for ever and he's well on his way to doing so.  With a new product called Ask Sage, Joe explains that by using NLU and NLP their software is there to empower effici...

Stuart Bruce is more than a CEO, he's a an entrepreneur who is driven to make the business experience better for everyone from owners to customers and it all revolves around the payments process.  Stuart and First Canada are leading the way when it comes to payments options for customers and insurance agencies. With a new service providing unique branding for financial transactions they are solvin...

Syd's more than fun, she's dynamic and cool and she's some one you want to sit down and chat with, often.  She joins Pete and Curt to talk about how and what insurance brokers should be paying attention to when it comes to data.  Her insights are the leading edge of where the use of data to deliver customer experience should be moving to for the industry.  Her real life backs her thoughts up as sh...

The generation shift is real in the insurance industry but who is the shift moving towards?  The next generation isn't necessarily a problem as much as they want to adopt solutions soon. This episodes features @InsuranceGenY an smart but anonymous person in the insurance Twittersphere.  He works in the industry and his Twitter content is often biting but accurate and always informative. We discuss...

Cannabis has been legal for 18 months but there's still many unknowns about the business and insurance.  Scott Treasure and Scott MacInnis from Excel Insurance Group came on the show to discuss how they went about building an insurance solution not just for the producers and retailers but all the other subsidiaries.  The two Scotts also explained how looking at regulations in the sector led them t...

Sonia Johannson is not any HR professional, she specializes in how insurance professionals can understand how their offices and teams can best function.  Insurance agents and brokers are undergoing a transformative industry shift with technology and now with remote working- how do you measure their effectiveness and contentment?  How can you spot trouble before it happens? Sonia explains how using...

Perhaps we should listen to millennials in the insurance industry and Curtis Killen, President of KBD Insurance in Montreal is as good a reason as any.  They look at things differently like hiring tactics, lead generation, automation, and insurer relations to name a few.  However, there's also a blunt honesty that is deceptively appealing that should help insurance professionals come to terms with...

Cyber insurance is not new but it's not widely accepted and understood.  Jack Kudale CEO of Cowbell Cyber explains where the market is headed and how it's evolving when it comes to threat vectors and industries.  Furthermore Jack explains how cyber risks can be rated in real time and where the integration of product and protection intersects with access and sales within the insurance marketplace....

The Insurance industry doesn't need any more UBI solutions, or does it?  This episode features Sahas Katta, CEO and co-founder of Smartcar.com and he sees the world of automobiles, insurance, drivers and data differently.  Smartcar is not simply a data aggregator for interested parties, it's the beginning point to a user interface that bridges the needs of the consumer insurers while being a permi...

The insurance industry is focussing on Covid-19 just like all other industries and nowhere is there more pressure for answers than with commercial insurance professionals.  Cole Leitch and Chantelle Markus from Avant Insurance were kind enough to record an episode to provide advice and guidance in these difficult times.  From how to care for customers, what to discuss, and how to move on to provid...

A quick discussion from 3 brokers, and IBAO on some advice and thoughts for dealing with your insurance business and COVID-19.  This is not a regular episode but something to be shared so that you can find some help, guidance, and support as insurance professionals navigate what to do when it comes to providing service and support for clients while working with insurance company partners during th...