The Insurance Podcast

What do insurance broker and agents really know about advising cyber insurance products?  Are they aware of what the risks and perils really are?  Elias Puurunen of Northern HCI Solutions explains how the threat vectors in the cyber world are very different from traditional risks?  Do you know what an NCF is or how the Happy Meal Hack works?  This episode delivers information insurance professiona...

When podcasts collide you get this episode. Jason Case from the Agents of Influence podcast and myself sat down for a virtual cold beverage and talked about insurance and what this industry is going through.  From talking data, the ethics of AI,  geofencing, the similarities of Canada and the United States, to being a good insurance broker and building relationships.  This is a special 'shoot from...

It's time to talk about claims and how that process and experience is probably the most important one for the insurance consumers.  Rosa Nelson, VP of Claims and Customer Experience West Region for Intact, talks about how technology is being used to reduce bottlenecks in the claims process and how there is opportunity for all parties to improve and deliver a great customer experience for claims se...

Jennifer Linton and the company she co-founded Fenris Digital aren't trying to disrupt the insurance industry, rather as she says, they 'want to make massive improvement'. That's a refreshing change from other technology companies in the insurance industry.  Jennifer's journey to the insurance industry is common but what she's doing is uncommon as she and Fenris are making the point of quote the b...

Is there a more passionate person within the insurance industry?  There might be but I have not seen or met them yet.  Billy Bray author of Buying Commercial insurance brings his insights and his passion to the podcast to talk about how to be a great commercial insurance broker.  Billy talks about his career, the changes he made to be in the place that suits in him best and how to find opportunity...

There's a point where you have to have fun and if the middle of summer is not it then when is?  If you are on LinkedIn then you might have seen the funniest account about insurance called The Insurance Hustle and hopefully had a few laughs.  The person behind the humour joins the podcast and we talk about finding the lighter side of insurance based on the realities within the industry.  The Hustle...

Young brokers need to be heard and who better to talk to than the chairperson of the Manitoba Young Brokers network Tiffany Reider.  Tiffany is in a family insurance business, and like many never planned on becoming an insurance professional, but now that she's here she's embraced it.  As some one who falls into the millennial age category Tiffany shares some thoughts on what she sees as challenge...

Sure it's a niche market but it's also a fascinating one that is not discussed enough in the insurance marketplace- captive insurance. Hale Stewarts drops by to discuss how captive insurance serves industry, fits within the insurance landscape, and why it plays a necessary role in distributing and writing risk compared to other markets. Believe it or not he even discusses how imagination is the on...

After the event insurance what's that?  I certainly had to learn about it after Dominique Zipper from DAS Canada reached out to me.  ATE insurance is one of the more unusual types of products in the insurance marketplace because if you use it you don't pay the premium.  Dominque explains how and why the product works that way for premium along with all the other cool nuances of disbursement costs...

Maybe we don't really understand what insuretech is?  Barry Rabkin, founder of Market Insight Group and insurance industry veteran, certainly has a few thoughts about that term and what it 'really' means.  Barry's experience as an industry analyst has allowed him to witness many changes within the insurance industry and the current infatuation with technology really doesn't make Barry see the indu...

Data is everywhere in the insurance industry but with a new focus on customer experience marketing there's no one better to discuss this trend than Stan Ivankovic from Environics Analytics.  Stan explains how insurers are focussing on understanding customers long before they ever make an insurance buying decision so that the experience is vastly superior to what is has been.  With terms like 'psyh...

For insurance agents and customers in the US something cool is coming and that's the release of the GloveBoxapp.com and the CEO Ryan Mathisen joined the Insurance Podcast to talk about this app.  Ryan is not your typical young CEO looking to disrupt insurance, he's actually an agent and has been in the industry for years, so he knows a bit about working with customers.  As Ryan points out, the Glo...

How many companies have a VP for Insights, Experience and Distribution?  Well SGI Canada does and that VP is Cari Donaldson who joins the podcast to talk about how the customer experience is far more intricate than we really know.  Cari shares insights on how the emotional experience is often overlooked with insurance transactions and how some companies are emphasizing it with their products and s...

Amber Wuollet from Explore Information Services joins the Insurance Podcast to talk about data, customers, insure tech and insurance nerdery.  Yes, being an insurance nerd has never been so fun and Amber explains why insurance professionals need to embrace their inner nerd.  Aside from being an insurance nerd Amber talks about how data can help in the value proposition for consumers and asks a que...

Alyson Shane joins The Insurance Podcast to talk how insurance brokers and all professionals can develop their personal brand.  As the founder and inspiration for Starling Social Alyson knows marketing and social media and how to brand just about anything.   There are 11 takeaways for insurance professionals with how they can improve their brand and benefit their business' brand too and it starts...

Season 2 of the Insurance Podcast kicks off with Sherif Gemayel the founder and inspiration for Sharp Insurance. He shares his wisdom and story on becoming a leading online insurance broker including his 'aha' moment and how Google business listings changed the business trajectory.  If you want to understand what makes this insurtech leader tick Sherif explains his 3 pillars for disruption and how...

Taking a deep dive into the best of the second half guests from the first season of the Insurance Podcast.  Great thoughts from Adam Mitchell, Dario Battista, Thomas Accardo, Graham Haigh, Justin Thouin, Katherine Ferrante, Jen Pugsley, Ron Glozman, Greg McCutcheon, Matthew Turak and Jeff Roy about how the insurance product distribution cycle has to improve. Please rate, review and follow the podc...

The first season of The Insurance Podcast has come to an end.  Here's part one of the season review featuring, Alister Campbell, Stuart Bruce, Alyson Shane, Mike Berris, Chuck Byrne, Lance Miller, David Sussman, Paul McDonald,  Jay Bregman, and John Knotek.  Listeners will notice a theme develop and hopefully this episode can act as bit of a quick course in how to look at the industry and where to...

Insurance is ever-changing and Jen Puglsey from Goose Digital drops by to talk about how marketing automation is as important as ever if insurance brokers want to have an omni-channel presence.  Jen is a former insurance broker who now provides valuable insight for Goose Digital as the Director of Client Services as they prepare to shake up how the insurance industry connects to consumers.   Pleas...

Data is the big driver in the insurance industry right now but understanding connectivity is still vital to the success of insurance distribution.  Steve Pieroway from PolicyWorks drops by to talk about how brokers need compelling solutions to change their processes and how even neophytes can use analytics in practical, functional ways to help understand their business better. Please rate, review...

Artificial Intelligence never looked so cool as Ron Glozman of Chisel.ai joins the podcast to talk about how AI will help the insurance industry be better at what it does- providing 'bespoke service'.  That's Ron's term but it's an appropriate term to what industry professionals need to understand efficiency should be to better your service and time to the customer's benefit as much as theirs. Ple...

What do you really know about legal expense insurance?  If you're anything like me it was a product that existed but you never really explored it.  Katherine Ferrante of ARAG provides fantastic insight on the product and how insurance brokers might be missing out on a great sales opportunity for their existing clients and new ones.  Who new contacting a lawyer could be so easy and painless. Please...

The idea of change is a pretty cool thing for Thomas Accardo of Brokerlift.  His background is nothing like most people's in the insurance industry so that's why when he's got something to say we should listen.  Whether it's how retail theory should be a part of any insurance broker's distribution strategy or how having a premium to service ratio is vital to selling Thomas is prepared and ready fo...

Do you understand how intelligent data is being used within the insurance industry? Greg McCutcheon, President of Opta joins the Insurance Podcast to discuss how brokers and insurers can use data to improve their books of business, where the future of data is going, and the reality no one wants to hear- how to deal with a hard market that is coming or already here. Please rate, review and follow t...

It's the great debate on public or private auto insurance in British Columbia.  Former IBABC President Andrew Tablotney speaks on behalf of the insurance broker interest and Aaron Sutherlan VP West of the Insurance Bureau of Canada presents the case for considering private auto insurance.  There's no shortage of controversy in BC regarding ICBC and these two guests provide an informative perspecti...