The Insighter's Club Podcast

In this special episode, Thor is joined by Ross Dempsey , Director of Insight Engagement Services at Stravito and former head of Burberry’s award-winning insights engagement program. They explore the year’s standout themes, tapping into the lessons that shaped 2024, as well as the priorities insights professionals need to focus on for the year to come. Listen to the end for an exciting announcemen...

It’s well-known that insights can offer companies competitive advantage – but what about collaborative advantage? In this episode, Maryellen Mantyla , Consumer Insights Manager at Eastman , explores the business potential of sharing insights externally. She offers strategies for presenting them effectively to partners, customers, and stakeholders across the value chain, demonstrating how open, wel...

Insights are nuggets of truth about the world or ourselves. But truth alone doesn’t drive change. The real challenge is communicating how and why things can improve based on those findings. In this episode, we’re joined by Patrick Alcantara , Strategic Customer Insights Lead (UK & Ireland) at AXA , one of the world’s largest insurers. Patrick talks about the importance of communicating insight...

Is data the new oil? In this episode, we welcome Dan Foreman , insights entrepreneur and former president of ESOMAR , who shares his thoughts on what makes data, and by extension insights professionals, so important in today’s world. We also discuss:  How the insights industry would look if it were built today Why data is so valuable The importance of spending time outside the insights space  How...

As AI advances, critical questions around ethics, limitations, and capabilities emerge. Can it ever truly replicate human insight? How is it reshaping business cost structures? Who really owns the data? To tackle these pressing issues—and raise even more—we’re joined by Febronia Ruocco , Global Strategic Insights & Analytics Director and Executive Coach. Febronia discusses AI’s potential, disp...

The secret to leveraging real value from AI in qualitative research is thinking like a user, not an investor—and discerning the data.  In this episode, we’re joined by Aaron Cannon , CEO & Co-Founder at Outset , as he explores how AI can eliminate the trade-offs between depth and speed in qualitative research to gather richer, more actionable insights at scale—without the traditional time and...

By next year, 70 to 80% of all the data we receive will be unstructured. Is your organization prepared? In this episode, we are joined by Victoria Gnatoka , Customer Experience Product Manager at Expedia . Drawing on over 10 years of experience, she digs into how adopting an omnichannel approach can help obtain unstructured data that can be turned into quality, actionable insights through AI, data...

The world of insights is continuously expanding. But what does that mean for insights professionals? And what skills do you need to stay ahead as the industry evolves? In this episode, we dive deep into these topics with Bipul Markan , Head of Research and Insights MENA at Assembly Global . He encourages insights leaders to broaden their capabilities, embrace new tools, and foster a culture of lea...

Want to elevate your career in insights? Start thinking like a toddler. In this episode, we're joined by Sean McCullough , Sr. Brand Insights Manager for Coors Family of Brands, Imports, Economy, Non-Alc, & Whiskey at Molson Coors . Sean discusses how he takes inspiration from the world of insights and beyond to continuously cultivate his sense of curiosity. We also cover: The critical role of...

Insights isn’t a standalone discipline. The more you work in concert with other areas of the business, the more likely you are to deliver on consumers wants and needs.  In this episode, we’re joined by Tara Kenneway , Senior Brand Strategist and Insights Manager at T-Mobile , as she explores how to build insightful brands through an interdisciplinary approach. She discusses the intersection of ins...

Join us for this Quarterly Review episode as host Thor Olof Philogène revisits some of the highlights from recent episodes, exploring the varied and rich perspectives of the brilliant insights leaders who’ve joined the podcast this quarter. Stay tuned for the next season of the Consumer Insights Podcast coming in August.

“Are we asking the right questions? Are we asking the right people? Are we asking in the right context and at the right time?” In this episode, we are joined by Global Head of Consumer Insights and Customer Experience   Jascina Simeon who firmly believes that consumers do know what they want, as long as insights professionals are asking the right questions and using the precise methodologies.  We...

How can you maximize the impact of your insights while working in an imperfect world? Bonnie Chiurazzi , Director of Market Insights at Glassdoor , joins us to share how her transition from CPG to tech has shaped her rigorous approach to market research. She also explores the best practices for leveraging research methodologies in real-world contexts and how this yields deeper insights. We also di...

“Insights aren’t just for marketing. They’re for the whole business”.  And that’s precisely why it’s essential to be a business intelligence expert. In this episode,  Nick Rich , Group VP Insights & Analytics, ex- InterContinental Hotels Group /Carlsberg, shares the importance of building capabilities and competencies around problem-solving, developing business talent, and achieving growth.  W...

Uncertainty or opportunity? It’s only a matter of perspective. Drawing upon a wealth of experience in leveraging secondary research foresights, Stephanie Hutchison , Principal Divisional Strategy Consultant at Health Care Service Corporation , joins us to explore the opportunities in the future of the insights industry and share how insights professionals can prepare today to exploit these opportu...

In a world where change is the only constant, adapting to a new normal falls short. Companies must anticipate the next normal to thrive, and insights are essential to achieve this.  In this episode, Michael Nevski , Director, Global Insights at Visa , offers tangible strategies for insights leaders to help consumers navigate through economic stressors stemming from our dynamic world. He emphasizes...

To work with insights is to drive change. And while driving change is always easier said than done, it’s far from impossible. In this episode, Deepa Iyer , Sr. Director of Market Research and Data Science at Fossil Group , shares how her rich career working both agency-side and brand-side has taught her how to drive insightful action through empathy, humility, and technical expertise.  Join us as...

Join us for this Quarterly Review episode as host Thor Olof Philogène revisits some of the highlights from recent episodes, exploring the varied and rich perspectives of the brilliant insights leaders who’ve joined the podcast this quarter.

A commitment to learning—whether through formal education or experience—opens doors to diverse opportunities and fresh perspectives. It fills gaps in understanding, fosters adaptability to emerging technologies, and is fundamental to uncovering transformative insights. In this episode, Victoria Ng , Director, Consumer Insights at Sodexo , shares how her journey of continuous learning has shaped he...

“Insights without actions are just fun facts.” But how do you ensure your insights translate into real-world impact? Generating insights without a practical application often limits their ability to leverage tangible results and meet business objectives. In this episode, Matt Thell , Global Strategy and Innovation Leader at General Mills , shares the key steps to turn insights into action through...

Who exactly is your customer? More importantly, how do you know? A solid insights strategy powers better decisions, sharpens targeting, fuels innovation, and sets your organization up for success. But too often, insights are sidelined as a 'nice-to-have' function, stripping organizations of their competitive edge. Leveraging her extensive experience in building insights functions from the ground u...

“There’s never been a better time to be an insights professional.” The variety of innovations in the insights world, from tech to methodologies, are creating unique opportunities for insights professionals – but also new challenges. In this episode, Lorin Drake , Consumer Insights Strategist at Publix Super Markets , shares wisdom and learnings from his tenured career to illustrate how insights pr...

Innovation can stem from any member of your organization, and accessible insights can expedite your team's journey toward it. The democratization of insights leads to the integration of customer needs into all decision-making levels, paving the way for groundbreaking innovation. In today’s episode, Shivani Shah , National Category and Shopper Insights Senior Manager at Church & Dwight Co., Inc...

In Part 2 of our 2023 Year in Review, host Thor Olof Philogène delves into more captivating moments and insights from this year's guests. Join us for our last 2023 episode as we wrap up an incredible year on The Consumer Insights Podcast.

2023 has been another year filled with valuable, thought-provoking, and insightful conversations on The Consumer Insights Podcast. Each guest brought their own unique perspective, sharing some of their best stories, advice, and experiences. In this special edition Year in Review episode, host Thor Olof Philogène , revisits some of the brightest gems from the podcast this year. Join us as we recall...