The Innovation Show

Want to avoid business disasters, whether minor mishaps, such as excessive team conflict, or major calamities like those that threaten bankruptcy or doom a promising career? Fortunately, behavioural economics studies show that such disasters stem from poor decisions due to our faulty mental patterns - what scholars call "cognitive biases" - and are preventable. Unfortunately, the typical advice fo...

“No matter how good the chief innovation officer may be, no matter how creative and entrepreneurial an innovation team, they cannot successfully create new market growth for an organisation unless the leadership team is directly involved in their work, guiding them with their long term vision and strategy, helping them to create the right processes to move their ventures forward and protecting the...

Today’s guest in this bonus episode is an innovator in his field, a brain expert and bestselling author who is on the forefront of a new movement within medicine and related disciplines. We discuss strategies to deal with the Covid-19 crisis and our brain health during periods of high stress and anxiety. We discuss: 1. How fear impacts our decision making 2. Crushing ANTs (Automatic Negative Thoug...

There is a lot of hype, hand waving and ink being spilled about artificial intelligence (AI) in business. The amount of coverage of this topic in the trade press and on shareholder calls is evidence of a large change currently underway. It is both awesome and terrifying.   What started as an inquiry into how executives can adopt AI to harness the best of human and machine capabilities turned into...

Everyone wants to create new products and services, find new customers and markets, stay ahead of the competition, and work smarter instead of harder. Yet with all the focus and attention on innovation, the term has become an overused buzzword rather than a real, tangible concept. If you want to seriously pursue innovation—you need to strip away the hype. Real innovators need to transcend the exis...

Part 7 explores Dee Hock’s latest years from age 75-92 and his thoughts on what comes next. This episode is my personal favourite. Dee shares: Competition and Cooperation Thoughts on the future The impact of future technologies Parting advice for us all Abstract: 52 years ago, our guest foresaw and implemented the foundations for the world’s first trillion dollar organisation. Back then, Visa was...

Part 6 explores how Dee Hock created the conditions for Visa to emerge Dee shares: How such a complex organisation made and implemented decisions. Self policing entities The dispersion of innovations Why Dee left Visa at the pinnacle of success Restoring the 200 acres of wild land Those 3 questions The Sante Fe Institue The New Odyssey at 65 Writing his book Abstract: 52 years ago, our guest fores...

Do you ever feel overwhelmed and powerless after watching the news? Does it make you feel sad about the world, without much hope for its future? The world is not as bad as the headlines would have you believe. Today’s guest has spent the last ten years researching the damaging impact of the negativity bias in the news on our mental health and the health of our society, as well as investigating the...

Part 5 explores how Dee Hock took on the challenge of Visa International, formerly known as Ibanco. Dee shares: How they rebranded Visa Globally Lessons from failure Leadership v Management How they pioneered, electronic point of sale terminals, electronic descriptive billing, magnetic stripe technology, debit cards, Visa travellers cheques, check guarantee system, global automated teller system,...

Part 4 explores how Dee Hock took on the challenge of Visa International, formerly known as Ibanco. Dee shares: How different countries lacked trust his tactics to bring them together The beautiful concept of the Visa cufflinks More of his wonderful philosophies Abstract: 52 years ago, our guest foresaw and implemented the foundations for the world’s first trillion dollar organisation. Back then,...

Dr. Tina Payne Bryson is the co-author (with Dan Siegel) of two New York Times Best Sellers—The Whole-Brain Child and No-Drama Discipline—each of which has been translated into dozens of languages, as well as The Yes Brain and The Power of Showing Up and the forthcoming Bottom Line for Baby. She is the Founder and Executive Director of The Center for Connection, a multidisciplinary clinical practi...

Part 3 explores how Dee Hock “educed” an organisation using “chaordic" principles. He highlights how we brought so many diverse people and their organisations together to form Visa. He also shares some fascinating philosophies. Dee shares: His philosophies of leadership and management How we can arrange our time to be a good leader and even a follower How he found himself leading Visa, when only 3...

Part 2 explores how just as Dee Hock decided to "retire on the job" by giving up on his desire to make an impact on the business world, a series of events gave him the opportunity to create a chaordic organisation that would eventually become Visa. This episode includes the principles, that were the foundation of Visa How Dee Hock used human ingenuity to empower those around him The challenges he...

Across the western world more and more people are slowing down. Slower is better: better work, better productivity, better exercise, better sex, better food. Almost everyone complains about the hectic pace of their lives. These days, our culture teaches that faster is better. But in the race to keep up, everything suffers - our work, diet and health, our relationships and sex lives. International...

Dee Hock is notoriously private. This is a unique multi-part interview which he granted the Innovation Show. It is an honour. Part One of a multi-part miniseries on the life and philosophies of Visa founder and CEO Emeritus Dee Hock. This will run in parallel to the show, which will run as usual. 52 years ago, our guest foresaw and implemented the foundations for the world’s first trillion dollar...

Unprecedented access to infinite solutions has led us to realise that having all of the answers is not the answer. From innovation teams to creativity experts to crowdsourcing, we've turned from one source to another, spending endless cycles pursuing piecemeal solutions to each challenge we face. What if your organisation had an effective and systematic approach to deal with any problem? To find b...

Imagine what you could do with the time you spend writing emails every day.  Complexity is killing companies' ability to innovate and adapt, and simplicity is fast becoming the competitive advantage of our time. Our guest today helps leaders and their teams move beyond the feelings of frustration and futility that come with so much unproductive work in today's corporate world to create a corporate...

Dual Transformation: How to Reposition Today's Business While Creating the Future with Scott D. Anthony It is always a pleasure to welcome friend of the Innovation Show Scott D. Anthony. In his new book, he proposes a practical and sustainable approach to one of the greatest challenges facing leaders today: transforming your business in the face of imminent disruption.  Dual Transformation shows u...

Today’s guest invites us to focus our attention on a theme central to the development of all companies and professionals: customer service, or rather, the overall experience we offer customers. We live in the era of experience, and against a growing number of chatbots and automated systems, we paradoxically expect businesses to invest more and more in human traits such as listening, willingness, a...

7 out of 10 new products cannot deliver on expectations. Our guest’s book aims to reverse that statistic. In the tradition of his global bestseller Business Model Generation, this practical guide contains a library of hands-on techniques for rapidly testing new business ideas. Testing Business Ideas explains how systematically testing business ideas dramatically reduces the risk and increases the...

This is an extended excerpt from the upcoming multi-part series on Dee Hock and the founding of the world's first trillion dollar business VISA. Dee is notoriously private and he has given the Innovation Show the privilege of interviewing him in a multi-part series. 52 years ago, our guest foresaw and implemented the foundations for the world’s first trillion dollar organisation. Back then, Visa w...

Amazon, Netflix, Google, and Uber all have one thing in common: They have built empires on making every interaction effortless for customers. In today’s high-speed, customer-empowered world, speed and efficiency with which business transactions are made determine ultimate success or failure. In 2016, $4.6 trillion of merchandise was left in abandoned e-commerce shopping carts. Every year, the U.S....

Dr Max McKeown delivers concise advice on how to move from original insights to new ideas, and from new ideas to valuable real-world innovation. You’ll learn how to increase creativity, understand the psychology of thinking differently, encourage collaboration, co-create with customers, overcome indifference, create an idea-hungry culture, rid yourself of creativity zombies and get to innovation p...

Charles Handy is one a giant of contemporary thought. His books on management – including "Understanding Organisations" and "Gods of Management" – have changed the way we view business. His work on broader issues and trends – such as "Beyond Certainty" – has changed the way we view society. In "The Second Curve", he builds on a life's work to glimpse into the future and see what challenges and opp...

Today’s episode introduces New hope for those suffering from conditions like depression, anxiety, bipolar disorder, addictions, PTSD, ADHD and more. Though incidence of these conditions is skyrocketing, for the past four decades standard treatment hasn’t much changed, and success rates in treating them have barely improved, either. Meanwhile, the stigma of the “mental illness” label―damaging and d...