The Innovation Show

Part One of a multi-part miniseries on the life and philosophies of Visa founder and CEO Emeritus Dee Hock. This will run in parallel to the show, which will run as usual. 52 years ago, our guest foresaw and implemented the foundations for the world's first trillion dollar organisation. Back then, Visa was little more than a set of unorthodox convictions about organisation slowly growing in the mi...

Unprecedented access to infinite solutions has led us to realise that having all the answers is not the answer. From innovation teams to creativity experts to crowdsourcing, we've turned from one source to another, spending endless cycles pursuing piecemeal solutions to each challenge we face. What if your organisation had an effective and systematic approach to deal with any problem? To find bett...

Imagine what you could do with the time you spend writing emails every day.  Complexity is killing companies' ability to innovate and adapt, and simplicity is fast becoming the competitive advantage of our time. Our guest today helps leaders and their teams move beyond the feelings of frustration and futility that come with so much unproductive work in today's corporate world to create a corporate...

It is always a pleasure to welcome friend of the Innovation Show Scott D. Anthony. In his new book, he proposes a practical and sustainable approach to one of the greatest challenges facing leaders today: transforming your business in the face of imminent disruption.  Dual Transformation shows us how a company can come out of a market shift stronger and more profitable, because the threat of disru...

Today's guest invites us to focus our attention on a theme central to the development of all companies and professionals: customer service, or rather, the overall experience we offer customers. We live in the era of experience, and against a growing number of chatbots and automated systems, we paradoxically expect businesses to invest more and more in human traits such as listening, willingness, a...

7 out of 10 new products cannot deliver on expectations. Our guest's book aims to reverse that statistic. In the tradition of his global bestseller Business Model Generation, this practical guide contains a library of hands-on techniques for rapidly testing new business ideas. Testing Business Ideas explains how systematically testing business ideas dramatically reduces the risk and increases the...

This is an extended excerpt from the upcoming multi-part series on Dee Hock and the founding of the world's first trillion dollar business VISA. Dee is notoriously private and he has given the Innovation Show the privilege of interviewing him in a multi-part series. 52 years ago, our guest foresaw and implemented the foundations for the world's first trillion dollar organisation. Back then, Visa w...

Amazon, Netflix, Google, and Uber all have one thing in common: They have built empires on making every interaction effortless for customers. In today's high-speed, customer-empowered world, speed and efficiency with which business transactions are made determine ultimate success or failure. In 2016, $4.6 trillion of merchandise was left in abandoned e-commerce shopping carts. Every year, the U.S....

Dr Max Mckeown delivers concise advice on how to move from original insights to new ideas, and from new ideas to valuable real-world innovation. You'll learn how to increase creativity, understand the psychology of thinking differently, encourage collaboration, co-create with customers, overcome indifference, create an idea-hungry culture, rid yourself of creativity zombies and get to innovation p...

Charles Handy is one a giant of contemporary thought. His books on management – including "Understanding Organisations" and "Gods of Management" – have changed the way we view business. His work on broader issues and trends – such as "Beyond Certainty" – has changed the way we view society.  In "The Second Curve", he builds on a life's work to glimpse into the future and see what challenges and op...

Today's episode introduces New hope for those suffering from conditions like depression, anxiety, bipolar disorder, addictions, PTSD, ADHD and more. Though incidence of these conditions is skyrocketing, for the past four decades standard treatment hasn't much changed, and success rates in treating them have barely improved, either. Meanwhile, the stigma of the "mental illness" label ― damaging and...

It is known as the bible for startups and the best investment a startup can make. A startup without customers is like a day without oxygen, and the Startup Owners Manual helps founders get it right and shows you how to get, keep, and grow customers, literally every step of the way. This manual walks entrepreneurs step-by-step through the proven, world-renowned Customer Development process for gett...

'ZEST' equates to zing, enthusiasm, energy, gusto, eagerness, zeal and fervour. It also suggests a tang, a sharpness. It's the opposite of bland. Today's book called ZEST is not just a book on personal development. There are an awful lot of those. Zest is a catalyst, a spark that ignites your remembering of what makes you, in a word, you. It drives you to rethink, rejuvenate and reinvent. It also...

Why are we obsessed with the thing as we want - only to be bored when we get them?  Why is addiction perfectly logical to an addict?  Why does love change so quickly from passion to indifference?  Why are some people, die-hard liberals and others hardcore conservatives?  Why are we always hopeful for solutions even in the darkest times—and so good at figuring them out?  The answer is found in a si...

Today's guest argues that it was cooking that caused the extraordinary transformation of our ancestors from apelike beings to Homo erectus. At the heart of this episode lies an explosive new idea: the habit of eating cooked rather than raw food permitted the digestive tract to shrink and the human brain to grow, helped structure human society, and created the male-female division of labour. As our...

The way we work is broken. It takes forever to get anything done. Meetings and emails are incessant. Bureaucracy stifles talent and creativity. Is this really the best we can do? Aaron Dignan teaches companies how to eliminate red tape, tap into collective intelligence, and rethink long-held traditions that no longer make sense. In "Brave New Work", he shows you how to revolutionise the way you, y...

This episode offers practical guidance for teams and organisations who are serious about success in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talent—but what good does this talent do if no one is able to speak their mind? The traditional culture of "fitting in" and "going along" spells doom in the knowledge economy....

Today's episode offers a bit of perspective and a lot of insight for anyone seeking long-term success. Success in business is spelled M-O-R-E: better results, faster growth, more revenue, greater efficiency. Do more. Make more. Achieve more. And do it now. Eventually, ambition turns to stress, then to frenzy, then to emptiness as once-ambitious workers endlessly trudge the hamster wheel chasing th...

Today's episode offers innovators, entrepreneurs creatives and marketing professionals a non-tech guide to artificial intelligence and machine learning —twin technologies that stand poised to revolutionise the way we exist in business and life. The future is here, and we are in the thick of it; AI and ML are already in our lives every day, whether we know it or not. The technology continues to evo...

It is rare today for employees to stay with one organisation for the long tenures that were the norm before the Great Recession. In fact, "job hopping" is the new norm, especially for Millennials. So how can you create a culture where will stay or return? This episode shares how to leverage this fact rather than fear it. By engendering a lifetime of loyalty from former employees, leaders can see t...

"A common trend we see is that experts in a field can become dogmatic and close-minded over time and they simply lose some of the intellectual curiosity that they had at the outset of their careers. And because they fail to question certain assumptions that they've made historically they aren't listening to those new voices." - Michael Roberto Today's episode is an exploration of the creative proc...

This episode touches on a pioneering account that sets out to understand the structure of the human brain – the place where mind meets matter. Until recently, the left hemisphere of our brain has been seen as the 'rational' side, the superior partner to the right. But is this distinction true? Drawing on a vast body of experimental research, our guest argues that while our left brain makes for a w...

"The highest success in any kind of activity - from child rearing and education to business and governance to ecosystems regeneration and spiritual practice - comes from seeing every person as unique and capable of participating in the evolution of systems and programmes " - Carol Sanford " Peer Review is the Foundation for Measuring Employee Performance. But does it help employees realise their f...

"Artificial Intelligence: How 50 Successful Companies Used AI and Machine Learning to Solve Problems in Practice" is a fascinating look into how companies use AI and machine learning to solve problems The rapidly evolving field of artificial intelligence has expanded beyond research labs and computer science departments and made its way into the mainstream business environment. Artificial intellig...

Somewhere along the way, we got distracted. As much as we multitask, love our devices and feel like we're in control, deep down we know that something is off. Shortened attention spans, declines in critical thinking, lack of sleep, self-doubt, and decreased creativity are just some effects coming to light in an age of digital distraction. It's time to reclaim our lives. It's time to take control....